We needed a place to stay overnight as we were attending a function in Brisbane and did not want to drive back to the Gold Coast late at night so I need to say that this review is based on a one night stay, but did this one night stay convince us to return in the future? Sadly, it did not.
The room was comfortable and clean, although I do have to agree with an earlier reviewer who commented on the quality of the pillows. These could certainly do with updating to a better quality. For us, the big let down at this hotel was the service. The young man on the desk was brusque and somewhat disinterested when we checked in. This of course immediately puts any guest on edge. After checking in, we went immediately to the function we were attending and so our next encounter with the staff was at breakfast. The hotel had two young girls only on breakfast - one who was quite pleasant and the other who obviously did not want to be there and was quite surly and unhelpful. Although there were a number of tables empty when we arrived at 8.30am, they were all dirty and we were asked to wait while one was cleaned for us. It was interesting to see the same happen to four other couples who arrived after us - one couple being asked to wait in the lounge area while other people arrived and were seated ahead of them - each table being cleaned one at a time. Sitting among a lot of dirty tables is not a really pleasant start to breakfast but no attempt to clean the tables was made until guests required them. Were the girls run off their feet - I didn't think so but perhaps it was just a case of poor training. Combined with this was the fact the buffet breakfast was completed depleted. There were no eggs, no bacon, just a few very dried out hash browns and sausages . Also no yoghurt and the coffee machine had run out of water as well! The coffee machine and yoghurt were replenished but We ended up having toast and tea and it was only as we departed the breakfast area that fresh hot food was being delivered. If the measure of a good hotel was the room only, then the Medina would be fine. However in my opinion a good hotel is much more than this and it is in these other areas that the Medina failed to impress.
- Medina Executive Hotel Brisbane
- Brisbane Medina Executive
