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Watermark Hotel Brisbane – reviews, photos

4.0 of 5
551 Wickham Terrace Spring Hill, Brisbane, Queensland 4000, Australia
Hotel amenities
Watermark Hotel Brisbane
Ranked #70 of 150 hotels in Brisbane
3.5 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    13
    19
    19
    12
    10
Date Rating
Maroochydore, Australia
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Old, filthy external windows in the corridor, shower went cold and hot.....”
3 of 5 stars Reviewed 3 February 2012

Reception staff did not explain anything about the Motel.
I exited the lift on 4th floor and the first thing I noticed was the filthy external windows in the corridor and shabby walls with marks on them . My room had an unpleasant odour.
The room was very clean. The bed was hard as !! and the all the pillows where hard and low.
The traffic noise was a problem for me.

Room Tip: I wouldn't recommend this Motel.
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Che de Jong, Marketing Communications Manager at Watermark Hotel Brisbane, responded to this review
6 February 2012
Dear Guest

Thank you for your feedback.

We are very disappointed that you did not have a better experience, we usually receive comments that our staff are very friendly and informative.

We would also like to let you know that we are in the process of cleaning all our windows and have just purchased a brand new hot water system, so these problems will soon be fixed. Your comments about the bed were alarming as we pride ourselves on very comfortable bedding and pillows. Some of our guests even ask us for the brand name of the beds and pillows because they have such a great sleep!

If you could email info@watermarkhotelbris.com.au the room number you stayed in we promise to check the bed in that room and work on dispelling the odour you have mentioned. In relation to the traffic noise, most of this usually subsides after 6:30pm but unfortunately our inner city location does mean there is a bit of noise during the day.

Once again, thank you for your feedback. We hope to hear from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, BC
Senior Contributor
25 reviews 25 reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Generally a Good Place to Stay”
3 of 5 stars Reviewed 6 January 2012

On a short visit to the city, I found this hotel to be friendly and quite decent – both in price and value for money.
We arrived early and were offered an upgrade room for an extra $20 which was available – we took it. Room was large and had all we really needed.
Walk to the city was 10 or so minutes (coming back it’s a little uphill – to work off the snacks you at in the city). Its across the road from a great Park (Roma Park) and also close to the Roma Park rail station.
We went on a 4 day Barrier trip so left early, did not eat at the location and left our luggage at the hotel – which was a huge win. All was safe when we retuned – not that we did not think it would not be.
All in, we felt it was a good place to stay.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Milton Keynes, UK
Contributor
18 reviews 18 reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“Lovely hotel with a great bed”
4 of 5 stars Reviewed 20 December 2011

We stayed at this hotel for 3 nights and were impressed with the size of the room and particularly the bed in the executive room (king size). The only downside to this hotel might be location. Whilst it was close to the cbd it was still a 10-15 min walk to the centre and Brisbanes public transport isn't particularly great, or inexpensive. There is a free bus that runs mon-fri but since we were staying fri-mon we only got to use it once, the rest of the weekend involved walking.
However I would recommend the hotel if you can cope with a bit of a walk or are happy to pay taxi fares or drive to places. The staff were also very friendly and knowledgable.

Room Tip: All the rooms seem nice so I don't think theres an issue here.
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, New South Wales, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed 21 November 2011

Contemporary styling to rooms. Staff displayed perfect manners. Good food in the restaurant.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Burnt Pine, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
“Good all round”
3 of 5 stars Reviewed 21 November 2011

Stayed for a few days in September to break up a long trip. Found the bedrooms to be good, and in great condition. Comfy beds, though they were not serviced for the duration of my stay. I did not mind, but looking back some fresh towels would have been good.

Did not use the food facilities so can't really comment. I did stop in to look at breakfast, and asked if the had an a la carte menu. Only buffet available, and i looked at what was on offer and did not think it matched the price tag.

Great access to the park and garden areas, and not too long a walk to the city. Reception could do with a bit of a make over.

Only ever encountered friendly staff, in saying that i only spoke to a receptionist and a waiter. Still, they were all smiles!

  • Stayed September 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Watermark Hotel Brisbane

  • Brisbane Watermark Hotel
Address: 551 Wickham Terrace Spring Hill, Brisbane, Queensland 4000, Australia
Price range (per night):* INR9,363 - 15,326

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