Recently I celebrated my 50th birthday and a girlfriend shouted me a night at the Hilton as it was close to the restaurant my party was at. The executive level was great. The room was beautiful and spacious and well laid out. We had drinks in the executive lounge before heading out and were very happy with it. I had breakfast there the next day and found the food delicous and the staff attentive.

Would thoroughly recommend staying here.

Right in the middle of the town,very easy access to other part of the city..Very short walking distance to the river side..Lots of restaurant,pub bars..The room is big and the bedding equipment is comfy. Good choice for those who like the 5 star standard. The hotel lobby bar is now under the renovation. I reckon after new restaurant on the lobby floor look nice and cozy also the bath room is new,big space for shower and the floor is not wet all over after you shower..and of course,they have the most powerful hair dryer i've ever used..!! you sure safe lots of precious time of your trip..!!

stayed here one night on 03/02/2012 and a great hotel..the new showers are fantastic, big room with plenty of space and great location in the queen st mall..the staff are friendly and always helpful..special mention to Kurt on reception who arranged a late check out for me - great staff at the hilton..used the pool too and very clean property..would stay again and recommend to anyone

I stayed at the Hilton Hotel, Brisbane for four nights in early February 2012 with my partner for business purposes. We booked an executive king room through the Hilton website and purchased access to the executive lounge.

We arrived in our vehicle and were greeted by concierge on the ground floor. We proceeded to make our way to level 6 where the front desk and reception area is located. We were greeted by our front desk assistant, Lauren who provided us with our room key and changed our room to include a bath-tub as requested. Lauren also advised us of the services and operating hours of the executive floor and reminded us to call reception should there be anything further required. Overall check-in was completed in less than 3 minutes.

The hotel lobby is currently in the final stages of renovation with the main bar on level 6 currently closed. The hotel restaurant – “Vintage” has recently been completed and features a modern, minimalistic, generic “Hilton” style design. Despite the renovations still in progress there was no noise heard throughout our stay and the construction work was not noticeable. The hotel itself is located in a building which spans several floors making movement slow and requiring 2 elevators to get from the main entrance to our guest room.

Our room was very clean though had a musty smell that was not bad enough to warrant complaining about and which quickly dissipated. The executive king room featured an 81cm Samsung LCD television, ample lighting, a modern bathroom and all the facilities you would expect from a 5 star hotel. Overall the room felt small / medium sized but boasted great views of the city. The king size bed was very comfortable and had six pillows – it could not have been any better. The shower had ample hot water and had adequate water pressure.

The executive lounge served alcoholic beverages between 6:00pm and 8:00pm with both hot and cold canapés. A selection of local and imported beers and local wines were available as well as cheese, biscuits, salmon, pork, ham and bread rolls. Hot soup, chicken, fish and other small dishes were served by a waiter in addition to basic spirits upon request. One computer, newspapers and magazines were available as well as a continental breakfast in the mornings (though the full buffet breakfast was also available to executive floor members free of charge on level 6). The quality of the canapés was exceptional. I attempted to order a bourbon and coke with my waitress and was told quite rudely that I needed to finish my beer before I would be served (I had less than ¼ in the bottle). Whilst I appreciate the need for a one drink at a time policy I didn’t think it would be enforced this strictly considering the premium the hotel charges for access to the lounge.

During our second night I approached the front desk after leaving my wallet in the guest room and Lauren was working. I was worried about the lack of identification I had on me however Lauren remembered me and even more surprisingly my room number. She provided me with a replacement key in less than 30 seconds – this is customer service at its finest and certainly not something I would expect from a hotel as busy at the Hilton which was fully booked.

I had a friend come to the hotel on Saturday night for dinner and decided to try dining at the Vintage restaurant. The menu consisted of a selection of premium steaks, a couple of vegetarian pasta dishes and fish. The wine list is very extensive and meets a diverse range of tastes and prices. My waiter, Sophie took our order at around 7:10pm and by 8:00pm we had still not received anything other than drinks. Sophie was very friendly and apologetic and brought out our dishes at around 8:30pm which were cold. This meal was by far the most disappointing aspect of our stay and we advised Aaron (I assume he was a supervisor) that we would appreciate our food warmed up – the meals were replaced and we were advised there was a problem with the kitchen and that the entire bill (drinks included) would be complimentary. This was unexpected and appreciated considering the temperature of the food and the time we had waited.

Check-out was efficient with no unexpected items on the final account and we were advised to leave our car parked in the car-park for the remainder of the day. I did not receive an express check-out envelope normally placed under the door on the final morning which was noticed.

Overall the Hilton, Brisbane attempts to be a 5 star hotel but fails due to simple, avoidable mistakes such as room deodoriser, cold food and one particularly rude staff member working in the Executive Lounge. It’s disappointing to see staff members who obviously go ‘the extra mile’ such as Lauren (Front Desk), Sophie & Aaron (Vintage Restaurant) let down by what appears to be careless management. I would reluctantly stay here again if on business due to the close proximity to the CBD area of Brisbane. I would not recommend the hotel to friends, family or anybody looking for a luxurious hotel and the price per night in excess of $400.00 seemed excessive - parking was also an additional $50.00 per day.