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iStay River City – reviews, photos

4.5 of 5
79 Albert St, Brisbane, Queensland 4000, Australia
Hotel amenities
iStay River City
iStay River City
iStay River City
iStay River City
iStay River City
iStay River City
3.0 of 5 stars 81 Reviews
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81 reviews from our community

    Trip type
Traveller rating
    6
    30
    17
    15
    13
Date Rating
Sydney
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“would recommend”
4 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

Stayed here in a 2 bedroom apartment last weekend, level 13. What was good: large bedrooms, well equipped kitchen (enough cutlery and crockery for 4, dishwasher, gas cooktop, electric stove, microwave), a good lounge area, adequate bathroom with a shower that will handle 2 people (and washer and dryer, though limited bathroom supplies), a good gym, and pool, centrally located (ten minutes walk from central railway), courteous and helpful staff, clean (with a couple of caveats), balcony (stunning views of the glass and adamantine steel towers of silence that populate Brisbane's CBD - with the occasional glimpse of sky). What was bad: only one sachet of washing up fluid and dishwasher powder (you can buy more, but that was a bit frugal), the air con is in the lounge and really doesn't get to the bedrooms (and we were on the western side, so the bedrooms were a bit uncomfortable), when we arrived, one bedroom was locked (fixed very promptly) and the tv didn't work (fixed in about two hours), the other half of the air-con was on the balcony, so it was hotter, there were stains on the carpet and lounge, though not significant, the pool is a long narrow 'lap' pool, so it is difficult to just go for a flounder. Overall, I'd recommend it, and would certainly use it again.

Room Tip: Try to avoid the western side, it catches the afternoon sun and heats the bedroom
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ArthurSydney about iStay River City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at iStay River City, responded to this review
16 February 2012
Thank you for commenting on your stay at iStay River City. We are glad to hear that you enjoyed your stay and would recommend our property to others.

We very much look forward to seeing you again soon.
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“We enjoyed our stay.”
4 of 5 stars Reviewed 3 February 2012
3
people found this review helpful

Before i made my booking, i was reading the reviews. Majority of the reviews are not good. It made me think twice if i should proceed booking for 2 nights. Well I'm glad I did.. We enjoyed our stay in a 2 bedroom apartment on 27th floor. The apartment is roomy with 2 bathrooms, kitchen, big balcony and reasonable view.

The check-in was really quick. The hallway has got that unusual smell but it did not worry us a bit. After a long day, we relaxed in the heated spa and it's really refreshing.

Many complained about supply of soap, shampoo, hand towels. Somehow i was made aware of this when i read the notes on the hotel website about available amenities. So i brought our own. No worries.. Suggest to read the notes on the hotel website before complaining.

Secure Parking is good for $20 a night and I believe the price is reasonable. Everywhere you go in the Brisbane city, you need to pay a parking fee.

The hotel is centrally located, walking distance to the Southbank, shops, malls. Restaurants are within short walking distance. There's even nice coffee shop at the entrance of the hotel.

In summary, we enjoyed our stay and we will stay in IStay Rivery City should we go back to Brisbane.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Ask ESM0910 about iStay River City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at iStay River City, responded to this review
6 February 2012
We thank you very much for your positive review of iStay River City and are glad to read that you enjoyed your stay! Oaks Hotels & Resorts looks forward to welcoming you back again soon.
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Coolangatta, Australia
2 reviews
3 helpful votes 3 helpful votes
“Bring your own soap”
3 of 5 stars Reviewed 19 January 2012
3
people found this review helpful

Not a bad place and well located, but bring your own provisions. They don't supply shampoos or anything as, according to them, it is a "non-serviced" apartment. But even the soap was missing. Reception happily supplied some, but it was just as well they were still open.

It was a smallish 1 bedroom apartment, but well located. Cleaning was a little below par; views general city views; and it is not on the river as the hotel name may imply.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask taust about iStay River City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at iStay River City, responded to this review
23 January 2012
We thank you for your review of iStay River City. This property is indeed an unserviced hotel, where guests select their cleaning and amenity options. We do however include soap in the rooms, so please accept our apologies that on this occasion you did not receive any.

Oaks Hotels & Resorts hopes to welcome you back again soon.
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Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Fraudulent”
1 of 5 stars Reviewed 17 January 2012
2
people found this review helpful

We had a terrible experience with I-Stay. In October 2011 we checked in for four nights but we left after one night because we weren't satisfied with the cleanliness of the room, the noise in the hallway and the fact that the in-room laundry facilities were not working. The manager assured us that we would only be charged for one evening but ended up charging us for four despite having the hotel's assurance in writing.  We wrote to I-Stay's corporate office but have had no reply. We seriously warn against staying at I-Stay!

Room Tip: After leaving I-Stay we had a great experience staying at The Royal Albert. Wonderful rooms and ser...
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  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Michael R about iStay River City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at iStay River City, responded to this review
19 January 2012
Thank you for providing feedback regarding your recent stay at iStay River City. It is very disappointing to read that you were dissatisfied with your stay at and we are concerned to read of your experience.

We always aim to provide a stay that is both enjoyable and exceeds guest expectations and we apologise that we did not achieve this during your stay. We would sincerely like to address your concerns further, and would encourage you to contact our Customer Feedback Representative on customerservice@theoaksgroup.com.au.
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“Great Location for Weekend in the City.”
4 of 5 stars Reviewed 8 January 2012

On the weekend of New Years Eve my wife and I stayed at the Istay River City Apartments. We stayed in a 1 bedroom apartment which had all the comforts of home. The apartment was very spacious and clean with a good size balcony which would easily accomodate 6 - 8 adults. The location of these apartments is ideal whith close access to the Gardens & River walks as well as being a short walk from Southbank and the Queen Street Mall. We thought the prices for that time of year were reasonable without being cheap?
We would certainly stay at this hotel again.

Room Tip: Ask for higher than 10th floor to get away from the pool area. Can be a bit noisey early in the morn...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask adolan about iStay River City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at iStay River City, responded to this review
10 January 2012
Thank you for taking the time to comment on your recent experience at iStay River City. It is wonderful to read that we were able to play a part in making your weekend an enjoyable one.

Please do stay again next time you are in the area. We look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about iStay River City

79 Albert St, Brisbane, Queensland 4000, Australia
Price range (per night):* INR7,858 - 14,155

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