On our second night at the hotel our room was robbed with everything taken including our car keys. Our car was then stolen! We realised at 5am that the crime had occured and when we raised the alarm with management they were not at all shoked and gave us very little assistance. My husband ran out on to the road to find many of our belongings strewn along the street. We managed to get some of our clothes back but that was basically it. Obviously the security is terrible and the management are used to this kind of activity. Our car was found later in the morning at a near-by beach with the help of some lovely NT Police.
Coconut Grove Holiday Apartments reviews
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Coconut Grove Holiday Apartments – reviews, photos
146 Dick Ward Drive, Coconut grove, Northern Territory 0810, Australia
Hotel amenities
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Aussie
2 reviews
“We were robbed and our car was stolen!”
12
people found this review helpful
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ICBM, Management at Coconut Grove Holiday Apartments, responded to this review
27 March 2009
This was an unfortunate incident, and as the Hotel has now changed management (2009) we are looking to continually develop and improve the services we offer our guests – including security.
As a result of this comment, we will undertake a thorough audit of the security systems in place at the property. The outgoing management have assured us that incidents like this were rare.
Coconut Grove Holiday Apartments have taken a new direction, and hotel security incidents are taken very seriously.
We do feel sorry for the guests who were robbed and hope when in Darwin next they will consider staying with us again.
As a result of this comment, we will undertake a thorough audit of the security systems in place at the property. The outgoing management have assured us that incidents like this were rare.
Coconut Grove Holiday Apartments have taken a new direction, and hotel security incidents are taken very seriously.
We do feel sorry for the guests who were robbed and hope when in Darwin next they will consider staying with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Contributor
“Was not as described on their website.”
13
people found this review helpful
Very small. Very old. 13 inch TV. No cooking facilities. Was advertised as a studio apartment with kitchen facilities. Shower rod was solid rust. Mirror over sink was rusty and very small. Quite a long walk from the beach. Not secluded as they make it look. Our luggage was gone through when we were out. Would not stay again.
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ICBM, online manager at Coconut Grove Holiday Apartments, responded to this review
30 March 2009
The Coconut Grove Holiday Apartments have recently changed management (2009) and as part of this management restructure of the property, and an extensive rolling inventory upgrade has commenced. This audit will identify which items don’t meet the high standards expected by our guests, and will endeavour to exceed these expectations upon their next visit.
We acknowledge than in 2006, when this comment was originally written, fixtures in the hotel were well below the standard our guests should expect. The previous management identified this as a major concern of our guests and were in the process of upgrading many of the facilities. Since 2006, many items have been upgraded including the 13 inch televisions.
Management does appreciate comments from our guests, as continual improvement is one of our new policies.
We acknowledge than in 2006, when this comment was originally written, fixtures in the hotel were well below the standard our guests should expect. The previous management identified this as a major concern of our guests and were in the process of upgrading many of the facilities. Since 2006, many items have been upgraded including the 13 inch televisions.
Management does appreciate comments from our guests, as continual improvement is one of our new policies.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Travellers are raving about these Darwin hotels
Nord
Contributor
“très sympathique”
3
people found this review helpful
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Stayed August 2006
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Additional Information about Coconut Grove Holiday Apartments
146 Dick Ward Drive, Coconut grove, Northern Territory 0810, Australia
Price range (per night):*
INR7,245 - 36,503
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