Thank you for your feed back, we rely on feed back to keep our standards high as a 3.5 star property. I am sorry to read the swimming pool was dirty in one corner. It is cleaned every day and the chemical level checked. Unfortunately all the palm trees are flowering and the seeds keep dropping into the water and with the water circulating means they end up in one corner. It is our quiet season at the moment which is probably the reason there were no guests around to use the pool. I notice you mention there was tea/coffee in the rooms. We also have in the rooms a microwave, electric frying pan, toaster and crockery/cutlery plus a fridge and guests can buy food or liquor from our kiosk. I agree we are not in the centre of town but there is 8 eating houses between the Casino, Crowne Plaza and Golf Course and we are also considered to be in the tourist accommodation precinct of Alice Springs with many people preferring this location to the middle of town. I am sorry to see you only gave our sleep quality 2 stars, I can assure you though the queen beds are brand new and many people find them very comfortable. I can also assure you my staff do work very hard to make sure the rooms are very clean, it is something I am extremely fussy about. I also stress and ensure all my staff are very friendly and helpful to all guests and are sorry to read you only gave them 3 stars. I read you found the room cramped and agree they are quiet cramped with a queen and 2 single beds but the demand is there as people do not want or are on budgets and so only want to pay for 1 room when perhaps 2 would be more suitable. Once again many thanks for your feed back as we do take on board peoples comments both good and bad. Regards Angie Reidy Owner