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InterContinental Sydney – reviews, photos

5.0 of 5
117 Macquarie Street, Sydney, New South Wales 2000, Australia
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InterContinental Sydney
Ranked #18 of 209 hotels in Sydney
4.0 of 5 stars 821 Reviews
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821 reviews from our community

What travellers say about this hotel
  • Opera house(84)
  • Circular quay(66)
  • Club lounge(35)
  • Harbour Bridge(33)
  • Very good(26)
  • Star hotel(22)
  • Room service(22)
  • Top floor(17)
  • Great location(13)
  • Buffet breakfast(5)
Traveller rating
    403
    249
    107
    41
    21
Only show reviews for Family (101) | Couples (348) | Business (170)
Date Rating
Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great location, great views, great staff!”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

If you choose this hotel, make sure to book a 'Club room' you will not be disappointed. We had 2 hours 5-7pm of canopes & drinks, overlooking one of the most gorgeous cities in the world! Being that they are included I thought they might be a little slow, however this was not the case, and the staff were lovely & friendly. Breakfast is also in the Club room, and after a meal out we would head back for a night cap or 2, (latte/cappuccino coffee & tea are included in Club room price). Rooms were clean & comfortable as you would expect. The staff immediately provided a wheelchair for my mother upon request, who couldn't keep up with our pace while sightseeing, so that made life so much easier. Can't wait to go back, everyone deserves to be spoilt for a while :)

Room Tip: Club Room is a must!
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  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jajuco about InterContinental Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
interconsydney, General Manager at InterContinental Sydney, responded to this review
16 February 2012
Your review was a pleasure to read and I am so pleased we could assist with a wheelchair for you mother, which would have made sightseeing much easier for all of you.

Thank you for the great compliments, it is truly pleasing to know we fulfilled all expectations and you are looking forward to returning.

We also look forward to welcoming you once again.

Yours sincerely
Fred Matti
General Manager
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Toronto, Canada
Senior Contributor
29 reviews 29 reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
“Great location, service and pool; average otherwise in its class”
4 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

Steps to Circular Quay and the ferries, the Opera House and its wonderful promenade of outdoor restaurants, the Domain and the Botanical Gardens. The view from the pool over Sydney Harbor was excellent. We were there a few days prior to the annual New Year's Eve fireworks extravaganza and regretted we had planned differently our itinerary. Restaurant meals were ostentatious and very pricey like many premium hotels but that is an unfortunate part of Sydney's current charm. Very awkward front entrance set up, potentially dangerous to pedestrian guests.

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
interconsydney, General Manager at InterContinental Sydney, responded to this review
16 February 2012
What a shame you were unable to stay with us for New Years Eve celebrations. However, it is pleasing to know that you did have a great stay with us.

I am wondering if maybe you accessed the hotel by our driveway rather than the main entrance which is on the corner of Bridge and Phillip streets and does pose any danger to guests at all.

I do hope we can welcome your return in the very near future, and maybe for New Years Eve.

Yours sincerely
Fred Matti
General Manager
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Kansas
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
“Excellent Hotel overlooking Sydney Harbour & Opera House”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

One cannot pick a better location than this hotel. We booked Club rooms from the road on iphone and was upgraded the first nite to a suite. Wow was it fantastic! a corner living room and separate bedroom but since the rate was 1800 a nite, I had not booked it. Instead I choose the regular club room and was delighted when we were upgraded due to my Ambassador Intercontinental membership. It is literally a small city block from Opera House and was again super easy with GPS to drive into town and see the building as I exited the highway- though entrance was around the corner on opposite side we arrived super easy. Service was great, check-in and out was exceptional, valet was great as expected and again the Club was wonderful. The regular room- still Club level again had an exception view of Opera and Harbour but was on the smaller side-however due to proximity, I would choose it again.

The Club it quite large with ceiling to floor glass walls- it has an outside wrap around deck with table chairs outside for unbelievable views of Sydney. Though drinks are only complimentary during the hors doerves hours, one can order drinks and even dinner and charge to room at any time. Breakfast was included and was great. The only thing I would do to improve would be to have self serve coffee.

The staff and manager were wonderful and helpful- suggested a simple Neutral Bay boat ride which was perfect for us as my husband has mbility issues and was a good analysis by the Club Manager to suggest that simplier trip of the Harbour.

Would highly reccomend.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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interconsydney, General Manager at InterContinental Sydney, responded to this review
6 February 2012
Thank you for taking the time to write such a detailed and informative review.

It was also most pleasing to read that we were able to extend to you such a wonderful upgrade, I am so pleased you enjoyed this.

Our Club InterContinental Manager, Grizzell is a wonderful ambassador for InterContinental Sydney and it is great to know that Grizzell was able to provide you with a suitable harbour experienced.

Thank you again and we do look forward to welcoming your return.

Yours sincerely
Fred Matti
General Manager
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Melbourne
Top Contributor
53 reviews 53 reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
“Not Impressed”
2 of 5 stars Reviewed 4 February 2012
3
people found this review helpful

I booked a club room. Among the 5 star hotel chains I would rate it as OK. The beds are not overly comfortable and no match for those at Sheraton or Westin. Service in the club was deplorable. It took more than 15 minutes after I was seated at breakfast to be offered tea or coffee. They managed to stuff up my partner's order for tea also, which eventually arrived half an hour into our breakfast. The best thing about the hotel is the location next to Circular Quay.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
interconsydney, General Manager at InterContinental Sydney, responded to this review
6 February 2012
Please accept my apologies for the delay you experienced in our Club InterContinental at breakfast and rest assured your comments have been shared with our Club team.

With regards to the bed comfort, this is a very individual and personal choice and I do hope you contacted our Manager on Duty to see if there was another option we could provide.

Thank you for taking the time to provide your feedback and we do hope you will return to us.

Yours sincerely
Fred Matti
General Manager
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Hobart, Australia
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
“Greta hotel with fantastic location”
5 of 5 stars Reviewed 3 February 2012

Great rooms and service. We preferred this over the Four Seasons as it had a pool. Also we had stayed at the Shangri-La a week prior and found it out of the way and difficult to walk to . This is a great hotel with easy walking to lists of sites around Sydney

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EDinoM about InterContinental Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
interconsydney, General Manager at InterContinental Sydney, responded to this review
6 February 2012
Pleasure to read your review, thank you.

I do have to agree with you about our location, it is perfect for all sights in Sydney.

Thank you again and I am pleased you enjoyed your stay with us. We do look forward to having you back again with us.

Yours sincerely
Fred Matti
General Manager
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Additional Information about InterContinental Sydney

  • Sydney Intercontinental
Address: 117 Macquarie Street, Sydney, New South Wales 2000, Australia
Price range (per night):* INR14,451 - 24,588

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