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Oaks Hyde Park Plaza – reviews, photos

4.0 of 5
38 College Street, Sydney, New South Wales 2010, Australia
Hotel amenities
Oaks Hyde Park Plaza
Oaks Hyde Park Plaza
Oaks Hyde Park Plaza
Oaks Hyde Park Plaza
Oaks Hyde Park Plaza
Oaks Hyde Park Plaza
Ranked #124 of 209 hotels in Sydney
3.0 of 5 stars 172 Reviews
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172 reviews from our community

What travellers say about this hotel
  • Very old(5)
  • Bedroom apartment(4)
  • Traffic noise(3)
  • Will NEVER stay(3)
  • Thai restaurant(3)
  • Great view(3)
  • Bad reviews(3)
  • Air conditioning(3)
Traveller rating
    11
    38
    43
    34
    46
Only show reviews for Family (28) | Couples (54) | Business (22)
Date Rating
Auckland Central, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Satisfactory”
4 of 5 stars Reviewed 9 February 2012

This was our first trip overseas and so our first experience in a Sydney hotel. Disappointed with Oxford St. because all of the bars were for gay people. We don't care if you are gay but we would have loved to have found a club to party at which wasn't gay.

After reading other reviews we can think of some issues with our room. For example, when we pulled out the couch for a second bed the mattress cover had a blood stain on it, the TV only had 4 channels, the air conditioner was loud and the shower kept stopping during my shower.

But...the room was generally clean and it was serviced for each of the 8 nights we stayed. The staff were nice and friendly. The kitchen was well equiped. The pool was clean and had a nice view of surrounding areas. The air con didn't work but was fixed the very next day. We only really stayed in the room for sleeping as we spent most of our time out and about as the hotel is centrally located for shopping and sights.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at Oaks Hyde Park Plaza, responded to this review
13 February 2012
Thank you for your review of Oaks Hyde Park Plaza. We apologise that there were some elements of your stay that left you disappointed. Your comments have been forwarded onto the Maintenance and Housekeeping departments.

We appreciate your positive comments however, and do hope that you choose to stay with Oaks Hotels & Resorts again when you next visit Australia, New Zealand or even the United Arab Emirates.
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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Pleasantly surprised”
4 of 5 stars Reviewed 25 January 2012

I stayed at this hotel for a girls night out in the city. The room was large with a view of the city and perfectly located to restaurants and bars in Oxford Street.

The staff were very friendly and accommodating.

Would definitely recommend for a reasonably priced city stay.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oaks Hotels and Resorts, Guest Relations Manager at Oaks Hyde Park Plaza, responded to this review
2 February 2012
Many thanks for your positive review of Oaks Hyde Park Plaza. We are very happy to read that you would recommend our hotel to fellow guests, and look forward to welcoming you again in the future!
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thailand
Senior Contributor
46 reviews 46 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Property needs serious upgrade and maintenance”
2 of 5 stars Reviewed 19 January 2012

Property is very old and is seriously overdue for an upgrade in every area. Whilst in a good location, the overall staff attitude in every department mirrors the poor standard of the hotel. Housekeeping services were bad and staff could not even make a bed properly. 2 cups left in the sink were still there after room was cleaned. Broken tiles in bathroom, unaccepatable mould build up on rim of hand basin, very old furniture, cobwebs, dirty doors and windows are a feature of this hotel. Electronic door keys failed and no apology from the staff or explanation when we asked why? TV is installed on an angle, there was no remote for the TV so you need to get out of bed to turn. The remote for the set top box had the backing off. Only 3 TV Channel worked. Air conditioner control is set at 18 and cannot be adjusted up or down but at least air con did work but was very noisy.
Overall, very disappointed with this hotel and will definitely not stay he again. There are so many more choices in Sydney to consider next time.

Room Tip: Consider if they upgrade.
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  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Customer Feedback, Guest Relations Manager at Oaks Hyde Park Plaza, responded to this review
23 January 2012
Thank you for providing detailed feedback regarding your recent stay at Oaks Hyde Park Plaza. It is disappointing to read that you felt a number aspects of your stay were unsatisfactory. Please accept our sincere apologies.

We always aim to provide a stay that is both enjoyable and exceeds guest expectations and we apologise that we did not achieve this during your stay. We would like to address your concerns further, and would encourage you to contact our Customer Feedback Representative on customerservice@theoaksgroup.com.au.

We do hope that you will stay with Oaks Hotels & Resorts again in the future.
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“Nice room, terrible front desk”
3 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

We had a very nice room over looking the park, it came with all the normal features etc. Clean & tidy, our only fault with the room was the tv didn't pick up any channels, it wasn't a problem as we were out most of the time but would have been very annoying.
Our only real problem was the front desk, took 20-30 minutes to check in as they couldn't work the system to retrieve online bookings, the EPOS machine wasn't working (this didn't stop them from trying for about 7-8 times) and generally was a slow service. What made it worse was a senior member of staff floating around in the back office doing nothing.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Senior Contributor
39 reviews 39 reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
“Excellent location,dated room”
3 of 5 stars Reviewed 7 January 2012

We stayed in a studio apartment for 6 days, Location is excellent,within walking distance to most of Sydney attractions, tens of restaurants in Oxford street which is around the corner,close to the train station. Our room had hyde park view which was very nice. Room and all the equipments inside were pretty old and in need of renovation, there is parking available in a basement garage which costs 25AUD/night, room price itself was very reasonable for such a great location.
I booked the room at www.accommodationsydney.com.au/ , we were welcomed by Inna (the manager) who was very helpful and friendly, she spent time telling us about the nearby shops,restaurants, where to buy tickets etc.which was very useful.
If you don't mind slightly old rooms and building then this is a great place to stay in Sydney.

Room Tip: ask for hyde park view room, great views
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Additional Information about Oaks Hyde Park Plaza

  • Park Plaza Oaks Hyde
  • Hyde Park Plaza Sydney
  • Sydney Park Plaza
  • Park Plaza Sydney
Address: 38 College Street, Sydney, New South Wales 2010, Australia
Price range (per night):* INR6,889 - 15,627

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