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Four Points by Sheraton Darling Harbour – reviews, photos

4.0 of 5
161 Sussex St., Sydney, New South Wales 2000, Australia
Hotel amenities
Four Points by Sheraton Darling Harbour
Ranked #37 of 209 hotels in Sydney
4.0 of 5 stars 812 Reviews
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812 reviews from our community

What travellers say about this hotel
  • Great location(29)
  • Very good(16)
  • Short walk(15)
  • Circular quay(13)
  • Opera house(9)
  • Friendly and helpful(9)
  • King size bed(8)
  • Buffet breakfast(6)
  • Room service(6)
  • Hotel staff(5)
Traveller rating
    248
    377
    121
    50
    15
Only show reviews for Family (75) | Couples (308) | Business (174)
Date Rating
Kiama, Australia
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Best for Darling Harbour Views and good value Seafood Buffet”
4 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

After staying here last August, it was a must to watch the fireworks over Cockle bay on Australia day. We enjoyed the light and sound show from the comfort of our room (in pyjamas!), watching through the floor to ceiling windows. Very comfortable beds & pillows, and a good value seafood buffet at $45 for guests (mind you there were other dishes too). A short stroll to nice bars and restaurants for eating out or late night drink. As in most hotels, breakfast was a bit expensive, but with so many nice places to brunch around Darling Harbour, not important. Definitely will stay again.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lozmum about Four Points by Sheraton Darling Harbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSS, Manager at Four Points by Sheraton Darling Harbour, responded to this review
12 February 2012
Dear lozmum,

Thank you for your favourable comments and for sharing your positive experience of your stay at our hotel on Tripadvisor. I am delighted to learn that you enjoyed your stay including the light and sound show from your harbor view room. It was great to know that you were able to view this fantastic show during your stay and experience the excitement surrounding the area. From time to time, there are events that include amazing fireworks, shows, music and a fabulous entertainment programme coinciding with festivities in Darling Harbour. Again, thank you for the gift of feedback and we look forward to welcoming you back to the Four Points by Sheraton Sydney, Daring Harbour.

Yours sincerely,
Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Position, value”
4 of 5 stars Reviewed 7 February 2012
5
people found this review helpful

We stayed 3 nights at Four Points By Sheraton Darling Harbour. Upgraded to a Darling Harbour Suite, and it was just fine. The suite was a good size, and generally well set out, although the furniture will be due for replacement in a couple of years. There were two TVs, essential for any married couple. Bathroom was a good size, and the bed was extra-comfy. The view over Darling harbour. was wonderful, We were undisturbed by noise when at rest

Check in was as smooth as, although our suite was not ready when we arrived. We arrived early, but had advised the hotel of this. But luggage was taken and we wandered off to see the Harry Potter exhibition so I could buy a Voldemort wand with which to curse enemy golfers. I had thoughtfully told the hotel that it was our wedding anniversary, and they thoughtfully gave us a bottle of bubbly. Nice touch.

The hotel is central to just about everything. Directly behind the Darling Harbour aquarium, and the ferry wharves, it is no more than a 15 minute walk to anywhere in the harbour complex. The staff are unobtrusive, and efficient.

It was a pleasant experience, and we'll stay there again. It is worth paying for a suite upgrade. There are always, it seems, deals.

On the downside, WiFi at $25 per day is just a rip-off. It is apparently available in the lobby for free. If you have an iPad, just get a sim card. Saves heaps and reception is fine.

At $35 per head brekky is exorbitant. Never mind, there are dozens of cheaper alternatives within a few minutes walk.

Room Tip: Ask for a Harbour View room. If there are deals available, upgrade to a suite.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by Serene_Traveller for Sydney
Ask Serene_Traveller about Four Points by Sheraton Darling Harbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSS, Manager at Four Points by Sheraton Darling Harbour, responded to this review
8 February 2012
Dear Serene_Traveller,

Thank you for your review. I am glad to hear that overall your stay was a pleasant experience and that you were pleased with our great and convenient location and our associates’ service delivery. I note your comments concerning room furniture, breakfast and Wifi which is currently provided complimentary in our lobby area. In our guest rooms we provide broadband internet for a fee. Please be assured that we are continuously making improvements to enhance and uncomplicate our guests’ stay. You may appreciate to know that a room refurbishment including wifi is part of our future plans and upgrades to our product and services and we regularly perform surveys and benchmark ourselves with other hotels in similar category to remain competitive. Again, thanks for the gift of feedback and for choosing to stay at our hotel. We look forward to welcoming you back to the Four Points by Sheraton Sydney, Darling Harbour.

Yours sincerely,

Steve Molnar
Hotel Manager
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Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great Location, Clean Room. Will be back again!”
4 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

I was here with my sister over Christmas last year. The location is great! It is very convenient; there is a 24hour mart right across the street. If you head out the main lobby, turn to you right, you will see an overhead bridge which will lead you to the mall across the harbor. Awesome view while you cross. Wildlife park and aquarium just around the corner too. Everything is walk-able! The monorail is close by, Sydney Tower is about 10mins walk away. Paddy's market is about 15-20mins walk away, or you could just take the monorail down to Chinatown. It is bright and safe to walk around the area at night.

The rooms are clean. Fresh towels everyday. Lobby has free Wifi and the connection is pretty decent.

Hotel staff were friendly and helpful.

We'll definitely be back again! :)

Room Tip: harbor view without a doubt!
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask thedancinglemur about Four Points by Sheraton Darling Harbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSS, Manager at Four Points by Sheraton Darling Harbour, responded to this review
8 February 2012
Dear thedancinglemur,

Thank you for your excellent review and sharing it on Tripadvisor. I was delighted to hear that you enjoyed our great and convenient location, which is just a short stroll to Darling Harbour, local main attractions, shopping, and public transport. It is always a delight when we receive such positive feedback from our guests and learn that we have met their expectations. I will certainly share your kind words to the team. Again, thank you for the gift of feedback and we look forward to welcoming you back to the Four Points by Sheraton Sydney, Darling Harbour, hopefully soon.

Yours sincerely,

Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Contributor
18 reviews 18 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Amazing Service - Second to None!!!”
5 of 5 stars Reviewed 7 February 2012

Every time we go to Sydney, which is often, we always checkout the traditionally more "budget" hotels in an attempt to reduce the daily hotel rate. However, each time we end up in a Starwood hotel who offer amazing deals if you are there for more than a couple of nights. Last time it was the Sheraton on the Park and this time the Four Points.

To start, we flew in from Darwin arriving at about 6am. Obviously check-in was not until something like 2pm however on our arrival we took a chance and enquired. The staff could not have been more helpful. They had a room ready for us in an hour or so and provided wonderful facilities for a shower and a change of clothes. We then set off for breakfast in the city feeling like new people.

Every single staff member in the hotel is amazingly helpful, courteous and responsive. Unprecedented levels of service for Australia to be totally honest. We were blown away!!

On our return from the morning walk all out bags had been already taken and set up in our room (City View King Level 9) and it was time for a relax. The rooms are a bit dated but are extremely comfortable and practical. The beds are wonderful - except the "king" we had was actually two beds joined and you could feel the seam - a bit poor. Nevertheless the sleep was great and never had a problem. Tv has all the required channels and the room is generally quiet and comfortable. Someone just needs to clean a bit better behind the Tv which was very dusty - only noticed because I changed the tv position though.

LAte check-out was no issue and everything was just too easy.

PS the location is FANTASTIC!!!

Will absolutely try to stay here again next time in Sydney. Real thumbs up for the staff and I hope this review is passed on by management.

Room Tip: Become a SPG Member!!
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by sjbur for Sydney
Ask sjbur about Four Points by Sheraton Darling Harbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSS, Manager at Four Points by Sheraton Darling Harbour, responded to this review
8 February 2012
Dear sjbur,

Thank you for your favourable review and choosing to stay at the Four Points by Sheraton Sydney. It is pleasing to know that we have met your expectations on most aspects of your stay and you were very pleased with the fine service delivery of our associates. I am very happy to know that our associates were able to assist in making your stay enjoyable and uncomplicated, from the check-in process to check-out. At the Four Points, we care about our guests and endeavour every effort to ensure our high standards of service are maintained and delivered consistently. Thank you also for your comments concerning the guest room and beds. We are committed to continuously making improvements to enhance our guest experience and a room refurbishment is part of our capital expenditure plan. Again, thank you for the gift of feedback and we look forward to welcoming you back to the Four Points by Sheraton Sydney Darling Harbour, hopefully soon.

Yours sincerely,

Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pickering
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“A great place to stay for both business and pleasure”
5 of 5 stars Reviewed 5 February 2012

I stayed here for 2 weeks on business and this was an excellent location for both business and pleasure. I found all the staff friendly and the place was always spotless. The gym was well equipped and there was lots to do in the area.

Tony the concierge was excellent and he brightened up my morning daily!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask lancashirelass002 about Four Points by Sheraton Darling Harbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSS, Manager at Four Points by Sheraton Darling Harbour, responded to this review
6 February 2012
Dear lancashirelass002,

Thank you for your great review!. Indeed, we have an excellent and convenient location in Sydney and close to Darling Harbour where you can find some exciting local attractions and dining/entertainment venues. Thank you also for the kind words you mentioned on our associates’ fine service. I’ll make sure to share with Tony and the whole team your positive feedback. Thank you for choosing to stay with us and we look forward to welcoming you back to the Four Points by Sheraton Sydney, Darling Harbour.

Yours sincerely,

Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Four Points by Sheraton Darling Harbour

  • Four Points Darling Harbour
  • Four Points Sydney
  • Sheraton Sydney
  • Sydney Four Points
  • Sydney Sheraton
Address: 161 Sussex St., Sydney, New South Wales 2000, Australia
Price range (per night):* INR8,794 - 20,164

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