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Hilton Sydney – reviews, photos

5.0 of 5
488 George St, Sydney, New South Wales 2000, Australia
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Hilton Sydney
Ranked #20 of 209 hotels in Sydney
4.0 of 5 stars 982 Reviews
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982 reviews from our community

What travellers say about this hotel
  • Executive Lounge(57)
  • Room service(32)
  • Very good(28)
  • Great location(27)
  • Darling Harbour(26)
  • Buffet breakfast(21)
  • Opera house(17)
  • Glass restaurant(15)
  • Staff were friendly(13)
  • Zeta bar(10)
Traveller rating
    503
    294
    110
    48
    27
Only show reviews for Family (79) | Couples (375) | Business (294)
Date Rating
munich
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“It is a big Hotel with all you need to can relaxe”
4 of 5 stars Reviewed 30 January 2012

Everything is fine,but the old Hotel before the restauration had been even familiar.

Room Tip: If you get an upgrade to the executive floor,you are lucky to use the Clublounge
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask siegfried b about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Bourne, General Manager at Hilton Sydney, responded to this review
10 February 2012
Thank you for your review about your stay at Hilton Sydney.

I do hope we will have the opportunity of serving you again soon.

Sincerely,

Michael Bourne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Just a Hilton”
4 of 5 stars Reviewed 30 January 2012

If you're after a hotel with a nice room, fantastic location, spotlessly clean and well trained staff, that exactly what you'll get and I don't think you will be disappointed.
The plus of staying at the Hilton is you know what you'll get... but if you're after that lil' bit more, try a boutique hotel.
It costs a pretty penny to stay here. Add each day $29 for Internet, $29 for breakfast and $48 for parking, and a mini-bar that charges $6.50 for a bottle of water (Mt Franklin), it is a bit disappointing to see the direction Hilton hospitality is taking.
Great for the business traveller not paying their own bill. Personally, I'll be supporting a boutique hotel next time.

Room Tip: Check whether you have access to the Executive Lounge - its great & has breakfast.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nixgreen about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Bourne, General Manager at Hilton Sydney, responded to this review
10 February 2012
Thank you for your comments following your recent stay with us.

We appreciate feedback such as yours in order to improve our guest experience and again, thank you for your time.

Sincerely,

Michael Bourne
General Manager
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1 review
“Great location and facilities but intrusive.”
3 of 5 stars Reviewed 30 January 2012

We stayed for 3 nights and found the location very convenient. The deluxe room was a little small but the bed was very comfortable. The fitness centre and pool are great. The house keeping staff were intrusive as they only knocked once and then proceeded to insert their keycard to unlock the door without giving us a chance to respond and go to the door! This is very annoying in the morning especially when we like to sleep-in. Even after we have turned on the 'do not disturb' light, it doesn't seem to mean anything. Becareful of touching anything from the mini bar and outside the mini bar as it will be charged to the room automatically as soon as you lift the item off its designated location, even if you are just having a look! Hilton needs to chill out a little and it would have been a better experience for us.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Twentyk about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Bourne, General Manager at Hilton Sydney, responded to this review
10 February 2012
Thank you for your review.

I am sorry to learn of the disturbance you encountered with our Housekeeping staff and please rest assured this has been addressed with the team accordingly. We sincerely regret any inconvenience caused as a result.

Thank you again for your feedback and I do hope you will reconsider staying with us in future, for a more relaxing experience.

Sincerely,

Michael Bourne
General Manager
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Salem, Oregon
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Incredible Service!!”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

Arrived at the Hilton after travelling almost 24 hours. From the moment we walked in, the service was fantastic. Since it was well before check-in time, our room was not ready. The clerk apologized up and down for not having a room ready knowing we had travelled all night to get there. She offered to call us as soon as they had one available for us since we did not have international calling plan on our phone, she provided a time we could return and be assured our room was ready. We were able to store our luggage and use the gym changing facilities and pool to get showered and freshened up before heading out to explore a bit of Sydney. When we came back, we were greeted by name and offered our room keys.

Room seemed a bit small but was very nicely appointed. Storage was a bit lacking for us, but I don’t think it would have been too much of an issue if we didn’t have four weeks of luggage to find room for. They the “magic” button on the phone which is one stop shopping for any needs we had during our stay. We needed more towels, coffee and had a couple of minor maintenance issues all of which were attended to within tem minutes of pushing the “magic” button.

We had breakfast in the Glass restaurant each morning. Service here was always prompt and friendly. By our second visit, staff had remembered our preferences and always asked if we wanted the same omelets as yesterday- and accurately remembered what they were. We visited the Executive Lounge on a few evenings for snacks and drinks. They provided a variety of hot and cold foods that changed each night. Here as well, staff treated us great and remembered who we were and showed an interest in our daily explorations.

All in all an incredible stay – if we ever make it back to Sydney, this hotel would be at the top of our list.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask edge0329 about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Bourne, General Manager at Hilton Sydney, responded to this review
10 February 2012
Thank you for sharing your experience with us.

It is wonderful to hear you enjoyed our quality service and facilities at Hilton Sydney and I am delighted that our team took great care of you.

I do hope we will have an opportunity to welcome you back in the near future.

Sincerely,

Michael Bourne
General Manager
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Ljubljana, Slovenia
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“a comfortable stay”
4 of 5 stars Reviewed 29 January 2012

Sydney Hilton is centrally located, well maintained hotel. Rooms are smaller than one would expect from a Hilton standard, with bathrooms especially tiny. Glass restaurant is impressing, serves great breakfast. Exec lounge offeres a variety of warm and cold snacks, but only certain hours in late afternoon.

Room Tip: ask for a room in high floor, for a nicer view
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Nomadus for Sydney
Ask Nomadus about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Bourne, General Manager at Hilton Sydney, responded to this review
14 February 2012
Thank you for your comments and I hope to see you return soon.

Sincerely,

Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Sydney

  • Hilton International Sydney
  • Sydney Hilton International
  • Sydney Hilton
  • Hilton Hotel Sydney
Address: 488 George St, Sydney, New South Wales 2000, Australia
Price range (per night):* INR10,978 - 34,278

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