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Novotel Coffs Harbour Pacific Bay Resort – reviews, photos

4.0 of 5
Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Hotel amenities
Novotel Coffs Harbour Pacific Bay Resort
Novotel Coffs Harbour Pacific Bay Resort
Novotel Coffs Harbour Pacific Bay Resort
Novotel Coffs Harbour Pacific Bay Resort
Novotel Coffs Harbour Pacific Bay Resort
Novotel Coffs Harbour Pacific Bay Resort
Ranked #14 of 45 hotels in Coffs Harbour
3.5 of 5 stars 347 Reviews
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347 reviews from our community

What travellers say about this hotel
  • Golf course(25)
  • Very good(18)
  • Room service(14)
  • Accor Advantage(7)
  • Happy Hour(6)
  • Advantage Plus(5)
  • Flat screen TV(4)
  • Car park(4)
  • Would highly recommend(3)
  • Musty smell(3)
Traveller rating
    72
    120
    94
    37
    24
Only show reviews for Family (90) | Couples (171) | Business (39)
Date Rating
ballina, nsw
Contributor
13 reviews 13 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Flooded in”
4 of 5 stars Reviewed 13 February 2012

Australia day floods & closed roads meant that I was not getting home to Ballina tonight. After staying at a budget motel on the out trip decided to go upmarket. Being a public hoilday & the weather it was refreshing to be met by a warm smile and we were quickly checked in taking advantage of an offered special, which included breakfast.
Room was clean & well appointed all though a bit dated. Twins beds & soft pillows. Bathroom was large & clean. Air con was in the room so was a bit noisey.
We enjoyed a quite drink in the lounge bar but did not use the restaurant. Note the restaurant is a short walk from accommodation buildings. Breakfast was well set out & had all the stables.
Pools, tennis, golf, spa and other activites are all there but both weather and time did not allow us to use them.

Room Tip: ask for a room overlooking lake.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wiskey about Novotel Coffs Harbour Pacific Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Lived up to expectations and more”
4 of 5 stars Reviewed 12 February 2012

After reading several reviews from this site and finding the reviews very mixed, we decided to book at the Novotel and take our chances.

We are glad we did. Our meals in the restaurant were terrific and a highlight of the trip (2 course dinner and the buffet breakfast). The room was clean, neat and tidy and while the resort is a bit dated, we recognise that we didn't pay 5 star prices - the price was realistic for the quality of the resort. The landscaping is exceptional.

Staff were friendly and attentive. I can't see a negative,.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hikerAustralia about Novotel Coffs Harbour Pacific Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
20 February 2012
We thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

Kind Regards

Dene Zahner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gisborne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Beautiful setting, but overpriced for restaurant and accommodation”
3 of 5 stars Reviewed 9 February 2012

We stayed for 3 nights in early January this year, our room was nice with great view, but for the price we paid $300 per night for our Superior Resort room with lagoon view (which did not even include breakfast ) was not worth it. Very dated room , was not even a kingsize mattress, 2 beds joined together, comfortable though, bathroom needs refurbishing , no kitchen facilities to make anything so we had to eat in restaurant every morning (buffet breakfast was great, lots of selection) but we ate elsewhere after dining one night at resort , we were very disappointed with the prices charged , the meals were nice but nothing special. Restaurant staff were really nice and friendly and service was good.
Carpark area underneath was a bit grotty , looked like it needs a good clean out and upgrade.
Resort facilities are fantastic, pools very nice and golf course was lovely. Overall good but not worth the money. Would not stay again for that price.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Wannabe30 about Novotel Coffs Harbour Pacific Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
20 February 2012
We thank you for your feedback in regards to your stay with us and apologise that it did not meet your expectations. Like all beach side locations during school holiday periods we experience very high demand during this time and our pricing is reflective of this. We have just replaced all of the bedding in the resort and your room does have a king bed that can be zipped together to allow greater flexibility for our guests. We have also just received topper for these beds which should assist in the comfort of these beds. Thank you for your positive comments about the golf course and facilities I will be sure to pass them onto the staff. We thank you again for your comments and look forward to welcoming you back in the near future.

Kind Regards

Dene Zahner
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Posted by an Accorhotels.com traveller
sydney
1 review
“Great location and facilities, a great place for a 1 - 2 night break”
4 of 5 stars Reviewed 29 January 2012

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
8 February 2012
We thank you for recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this.
Thank you for your comments about the food which we will pass onto the Executive chef to investigate. The Kitchen team continue to provide a quality modern Australian menu which is enjoyed by guests and the local community of Coffs Harbour.
We thank you again for your comments and look forward to welcoming you back in the near future.

Kind Regards

Dene Zahner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Newcastle, Australia
1 review
“Overnight stay”
5 of 5 stars Reviewed 23 January 2012

Great accommodation and excellent childrens facilities. The only negative would be the availability of covered car parking which was minimal. Breakfast was included in the room rate and the standard and variety of breakfast foods was excellent.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

  • Accor Coffs Harbour
  • Novotel Coffs Harbour
  • Coffs Harbour Novotel
Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Price range (per night):* INR9,802 - 17,643

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Novotel Coffs Harbour Pacific Bay Resort
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