I booked 2 rooms for a quick overnight stay in Coffs on our way up to Brisbane. My parents were given their own room downstairs and my children and myself were across the other end of the property. So far so good. We only slept overnight and left before breakfast. Upon checking out I was asked if we used anything in the minibars. The answer was "no". This is where the problem starts.
Upon checking my credit card account a couple of days later I see that Sanctuary Resort had billed me an extra $57.00. I thought this was merely an error so I rang them, only to be told that several mixed alcoholic drinks were missing from my parents room. My parents are diabetic! They DO NOT drink alcoholic spirits or even soft drinks!!!!! This fell on deaf ears. I was told by the person on the phone that he personally replaced the drinks that day before our arrival and if we didnt take them then we may have left the room unattended and someone had snuck in and taken the drinks!!! The room was never left unattended during our short stay so I can only guess that the drinks were taken before our late arrival or after we left. He says it was not one of his staff. Well I am adamant it was not one of us .... He then went on to strongly point out that when we registered and signed out we signed a responsibility for any and all things missing in the minibars. So regardless of who may have taken the alcoholic drinks, we were still responsible to pay for it! How about their responsiblitiy for the security of their rooms? .....so if you choose to stay there I would strongly suggest you check the secruity of your room and the property and also check your minibar contents when you arrive and have them check it in front of you before you leave. It is very upsetting to be accused of something you did not do and charged for something you did not take.
I am very disappointed in our experience and the attitude of the people at this place and shall never stay there again!

Stayed 2 nights with my wife sept.2011 in a newly renovated 4 star King room. This room was upstairs I prefer down none left. Plesently supprized with restaurant recomend the Balmain Bugs or the Surf and turf Steak,Breaky on my private balcony with views all the way out to sea was great.Enjoyed tennis , sauna and great hospitality...

My wife & I stayed for one night in a deluxe spa room, it was spacious, comfortable & good value. Reception was friendly & efficient, we had a faulty electric jug which was replaced immediately. Breakfast was served to our room at the time requested and was excellent. We would certainly stay again & recommend it to our friends

How does that work?

Have stayed here once before for an overnighter en route to Qld. Was cheap, but you get what you pay for.

At the time of booking my most recent overnight stay I noted a signifcant rise in room rate. On questioning this I was advised that the hotel was under new management and was undergoing renovations. Fair enough I thought. More bang for your buck. But how can they justify a 25% tarrif increase if the room booked (well in actual fact they did not give me the specific room that I'd booked) was not renovated? Still the same daggy 70's inspired look and feel, complete with a sofa probably found at a council cleanup. And best I not mention the rusted old bar fridge.

Guys, you've got to be completely kidding!

I won't be back,