I had to go to Canberra for a sports carnival with my children. Check in time was 2.00pm, their carnival started at 2.00pm, so we arrived in Canberra one hour earlier hoping we would be able to check in, when I arrived and asked reception, they told me "no" because there were no rooms ready. I thought this was odd, how are they going to clean 100 rooms in an hour, surely one of the rooms must have been ready. Already it was a bit of a sour taste for our stay at The Parklands in Dickson, never mind I thought because the check in time really was 2.00pm, just thought they maybe able to accommodate me like every other Hotel had done for our friends. We came back around 5.00pm, the apartment was very small, I had a one bedroom apartment with a kitchen. I asked for the pull our sofa for my two children. We went out for dinner and when we returned there were two televisions, one in the bedroom and one in the lounge room, but only one remote, I rang reception and they told me that is correct, we had to share the one remote for the two rooms, so if we wanted to change channels we had to keep going backwards and forwards sharing the remote. We folded out the double lounge to reveal the pullout was only a single bed not a double. Reception did bring me down another fold out bed when I complained, but the apartment was so small it left no floor space. I closed the bedroom door for our sleep and soon realised how hot it was, but there was no air conditioning in the bedroom, only in the lounge room. After buying food to cook for breakfast I was horrified to realise there was no oven in the kitchen, only two little hotplates. Plus there were only three forks, and one little frying pan. They had only left two towels the night before, so we headed off in the morning to the sports carnival and came back later and noticed the cleaners didn't take the two diry towels and didn't leave any clean towels. I had washed up all our dishes and left them on the side of the sink to dry and they decided to place them all in the dishwasher. These were only little things of course, but all the little things added up to be a disappointing experience. So if you are a family wanting somewhere to stay around Dickson, I would probably suggest somewhere other than The Parklands Hotel. It was clean and did the job, but I won't stay there again, there wasn't much care and the less than friendly service on arrival was quite off-putting. The bathroom is shared with a laundry and toilet, it's great being able to do your laundry, but there is no bath and the shower is really really tiny, if you are a large person, you will not be able to turn around. Lucky we only had to stay for 2 nights. For what you pay, I am sure you can get something a lot better...
- Best Western Dickson
- Best Western Canberra
- Canberra Best Western
