We booked during Floriade so everywhere else was very expensive and busy. This hotel was OK - just OK. it's a very average 4* property. No WiFi. The staff are helpful, but the cafe / bar is overpriced. The rooms are average and most look out onto the carpark or Northbourne Avenue.

For an average hotel it is what it says on the packet. Wifi is expensive and not great. Weak signal, hung and constantly logged off..
Chef is not good unless you like your food incinerated. Good choice on the menu but beware and specify how you want it. The staff were friendly though and the room was very clean and well serviced. I found it quiet and the AC worked ok for me. Nice to have a window that opened.
It was OK.

Mugs are good but no free wi-fi, not cheap.  No working ac control steady 20c Nothing special. 
Average hotel with over priced facilities.

Tired, outdated, a step back into the 80s. The aircon in the room is noisy, the bathroom is tiny, the breakfast absolutely inedible and the staff couldn't care less. We had the cheapest muesli they could find, muffins 100% chemical and the eggs clearly made from powdered eggs. We asked for "a la carte" breakfast and they didn't know what that was (it's written on their menu). Complained, didn't get an excuse and still charged us 2% for payment by credit card. Cheapskates on top of that.

We also tried to get back the shampoo that my wife forgot there last week. We made sure to call 10 mins after we left the hotel, no one asked our name. The shampoo wasn't there on arrival, the staff looked at us as if we were descending from Mars. We're about to checkout, it's 9.45am, and still no sign of the shampoo that is apparently somewhere in the hotel.

The tropical garden is nice and it sure is enjoyable to have a glass of wine here. But that's about it.

Service is about personal touches, this hotel obviously hasn't figured this out.