One bedside lamp did not work. I asked for a replacement globe but it had to wait for the morning. (I did not need a bedside lamp in the morning).
The desk chair does not stay up.
The clothesline in the shower is missing the cord.
I don't think the bathroom exhaust fan worked.
But it was a quiet room with a comfortable bed.

We were initially given a room on level 2 and it was appalling, small, old and an awful view, after requesting a room change we were moved to level 8 and it was much nicer, spacious, fresh and very comfortable beds with a modern bathroom. We had a deal that included breakfast and you could not fault it, plenty of choice, fresh and delicious.

My husband and I stayed here for three nights, having booked through lastminute.com.

I had read a number of reviews and booked hoping we would not be disappointed.

We were checked in very efficiently and had a room on the 7th floor. Our room was a refurbished room thankfully.

As previous reviewers mentioned, the room was small but it was clean and tidy and well laid out.

We were offered a lake or city view, we took the lake and were very pleased we did. Looking left from the balcony we could see, in the distance, Parliament House.

The bathroom was fine although the design of the toilet left a little to be desired. When flushing, it did not clean properly. To be a little indelicate, "skid marks" did not clean and a toilet brush in the room is really needed.

Overall, we were happy with our room and the location and would happily stay there again.

My husband, daughter and I stayed for one night at your hotel in early December 2011. My husband and I had stayed at the Lakeside some years ago and had had a very good experience, enjoying particularly the pool and breakfast area overlooking it. This time however, we had many appalling experiences and left the hotel feeling extremely upset and totally ripped off, as for the price we paid we really had expected a much higher standard in every respect. For a start, the sofa bed in our daughter's section had not only not been made up (we had booked for three adults) but there was no linen for it, and I had to make several calls to reception before I could make anybody understand what I needed. The next thing that happened was quite shocking. My husband and daughter arrived later than me, my husband parked the car and sent my daughter to organise a key from reception. They gave her the KEY TO SOMEONE ELSE'S ROOM. My 18-yr-old daughter ended up walking into a total stranger's room; fortunately no-one was in there but what a security breach, as there were valuables lying around, including laptops! Imagine also if someone had been in the room!

At breakfast the next day, not only was there no Bircher Muesli (the mark of a good hotel) but the service was non-existent. During the whole time of our buffet breakfast no member of staff came to clear away one plate and we were left with used crockery and cutlery piled high on the table.

Another disappointment was that there was no pool. How can a hotel of (previously) high standing charge such high prices with such a lack of services?

We voiced our concerns to reception when we left but were met with blank expressions and complete lack of understanding.

We will definitely not be returning to the hotel, and have advised friends to avoid it also. This was the worst hotel experience I have had in my life.