I just finished a beautiful trip around south mexico with my family, we are used to traval in all type of hotels around the world, from typical hotels, to five star palaces.

We have booked this hotel for one night, the 31st decembre, NYE....and what disappointment!

First, you better speak spanish, because NO ONE speaks one word of english or french or any other languages, its unbelievable, because Palenque is a touristic destination only and you expect at least some level of professionalism when you checkin.

We have stayed before in San Cristobal de Las casas for two nights, beautiful town, but the same hotel chain (Ciuadad Real) have lost our reservation at the other hotel - please read other review, and when we arrived in this hotel, we again had problems, whereas we never have issues usually when booking via internet.

First of all, they advertised a big NYE party, with buffets and festivities, forget about it! Nothing was prepared, although advertised at the entrance, when we enquired about it, they just said its not going to happen, probably because not enough people staying in the hotel (peak of tourist season, christmas holiday), we ended up eating at their restaurant, average food, waiters dont speak english (we are belgians, but of course french is not part of their vocabulary either) and the atsmosphere was just aweful.
They prepared a small buffet, but when we asked to have it, they said it was for a group of people (tour) only!

Then; out of two rooms, one room had one 17year old child, we requested a second bed, and for the first time in my life, they said that they have beds, but they cant give one to us, asked us to sleep in the same bed...

Then at check out, as per other previous reviews, we had mistakes in our bill, and of course because they didnt understand us, couldnt help us, asked to send an email, something tells me we will need more than one email to solve this issues when back home. (currently enjoying last days on the maya riviera).

Try to avoid this place....