I came to stay at the Hotel Viva in Villahermosa with my boyfriend, as he was sent there for work. The location is perfect: walking distance from La Venta park, restaurants and cafes everywhere, a very safe spot. The only thing is: the service was awful. In reception, they talked to me in a very rude way, thinking I wouldn't understand because I'm a foreigner (I've been living in Mexico for over a year, now). Then the room service was terrible: one hour wait for a glass of water, very rude people (except for the charming cleaning ladies), security guards staring at me like I was a piece of meat... I didn't feel safe at all, especially after they offered my boyfriend a prostitute to spend the night with!!! I then noticed that there were prostitutes everywhere in the hotel and if you have a family, it's really not the place you would like to stay in.
Moreover, they charged me 100 USD that I shouldn't have paid and it took them 2 months to reimburse me only half of it! There are lots of other nice hotels in Villahermosa, so whatever you do, DO NOT stay in that hotel
