I am amazed at the three glowing reviews of this hotel and its high ranking on tripadvisor, and do wonder if they refer to the hotel I stayed at of the same name, because I find it hard to give it any praise at all.
Upon arrival and check in we were about to be shown to a room overlooking the pool, until the manager decided to interfere. Instead, we were shown to a very basic room overlooking the car park, with curtains that did not close properly so people could look in. The room itself was very small, and because of the layout of the hotel there is no air conditioning outside of the room, making it uncomfortably warm to walk around.
Additionally, the lift did not work, meaning we had to carry our heavy luggage up and down a flight of stairs.
Throughout our stay I felt quite prejudiced against by the staff, not least for being given a shoddier room by the manager for no apparent reason. Another example being when our guide arrived to take us on a tour and they told him that no on with our name was staying with them - we almost missed him as a result.
In fact, we never found the receptionists to be helpful. We wanted to use the fridge in our room to store water bottles, but found it was locked. The receptionist told us we could have it opened for a very large deposit, which we were not prepared to pay.
I did like the swimming pool, the hotel's only good point, but the staff was also very funny about lending us towels. We were not allowed to use the room towels (even though all the Mexican holidaymakers were allowed to) and charged us a ridiculous deposit - about ten times the values of one of the dirty towels we received - to use them.
The food at dinnertime was average at best, and the variety on the menu was very limited.
When we went out at night to see what the town had to offer we found almost nothing in the vacinity, which was a shame.
Overall, I was very disappointed and would not recommend this hotel to anyone.