Overseas friends and I stayed here for 5 nights in January. I booked this hotel as I lived in Nelson for many years and watched its development from a patch of scrubby wasteland to what it is now. I was keen to try it out! It really is lovely. "Olde English" may not be everyone's cup of tea, but it is tasteful and welcoming, with extra features, such as the large lounge area. My only grizzle really would be the low level lighting in the rooms. I know that it's Accor policy to be green and I applaud that, but I don't know that eco-lightbulbs are quite enough to read by! Meals were good at the adjacent restaurant, The Orangerie. Monique and the other young women at reception offered quite exceptional service. I would certainly stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
It is great to read that you enjoyed your stay with us, and I am delighted that you have found our Hotel tasteful and welcoming. We are very proud of our ‘Olde English’ feel and I love that you enjoyed your meal in The Orangerie Restaurant. I will be sure to pass your comments onto all of our Teams.
I am pleased that you have found Monique and our other Reception staff professional and that they offered exceptional service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Clare Davies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC