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Grand Mercure Nelson Monaco Apartments – reviews, photos

4.5 of 5
6 Point Road, Monaco Peninsula 7011, New Zealand
Hotel amenities
Grand Mercure Nelson Monaco Apartments
Grand Mercure Nelson Monaco Apartments
Grand Mercure Nelson Monaco Apartments
Grand Mercure Nelson Monaco Apartments
Grand Mercure Nelson Monaco Apartments
Grand Mercure Nelson Monaco Apartments
4.0 of 5 stars 226 Reviews
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226 reviews from our community

What travellers say about this hotel
  • Very good(6)
  • New Zealand(5)
  • Hotel restaurant(3)
Traveller rating
    103
    84
    21
    9
    9
Only show reviews for Family (39) | Couples (133) | Business (18)
Date Rating
Auckland, New Zealand
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Beautiful Hotel”
5 of 5 stars Reviewed 11 February 2012

Fantastic accommodation we had a one bedroom suite that was just lovely big cumffy chairs to relax in at the end of a busy day all the modern comforts of home very luxurious felt like home from home. The restaurant food was excellent as where the staff 5 star service I would give this hotel a 5 star rating it was that good!!! Just a little way out of town but that suited us great view over the water with good walks

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DebbieLight about Grand Mercure Nelson Monaco Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review
16 February 2012
I am absolutely delighted to read that you enjoyed your stay with us and I thank you for sharing your feedback with your fellow travelers. I am pleased you have found our Hotel luxurious and that it felt like a home from home.

I am very pleased to hear the service you received in our Orangerie Restaurant was 5 star and I thank you for your overall 5 star rating. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I will pass these wonderful comments onto our Teams and will look forward to welcoming you back again at some stage in the future.

Kind regards,

Clare Davies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
“Not the best night's sleep”
2 of 5 stars Reviewed 6 February 2012

We found the whole tudor village thing a bit weird, but the main trouble for us was that the hotel also hosts functions, there was a wedding on the night we stayed, and the guests partied around our bedrooms until about 2am.

Room Tip: Check to see if there are any functions on that night
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Angenf about Grand Mercure Nelson Monaco Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review
9 February 2012
Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts. I am pleased that overall you have enjoyed your stay with us and have chosen to share your thoughts with your fellow travellers.

During the summer months our Hotel does play host to many weddings as we are such a fabulous venue for a memorable day. We do our best to allocate non-function/wedding guests well away from where the functions are being held and try to keep those guests close to each other. As we also do our best to cater to all of our guest’s special room and bedding requests this is sometimes a challenge.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Clare Davies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
New Plymouth, New Zealand
1 review
“Good value with luxury”
1 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review
9 February 2012
Thank you for choosing to stay with us here at the Grand Mercure Nelson Monaco, and sharing your feedback with your fellow travellers. I am pleased we were able to offer you a complimentary upgrade on this occasion.

We appreciate your comments regarding our friendly and efficient Reception staff and mentioning where broadband points are in our rooms.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Clare Davies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Auckland, New Zealand
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Lovely hotel.”
5 of 5 stars Reviewed 3 February 2012

Overseas friends and I stayed here for 5 nights in January. I booked this hotel as I lived in Nelson for many years and watched its development from a patch of scrubby wasteland to what it is now. I was keen to try it out! It really is lovely. "Olde English" may not be everyone's cup of tea, but it is tasteful and welcoming, with extra features, such as the large lounge area. My only grizzle really would be the low level lighting in the rooms. I know that it's Accor policy to be green and I applaud that, but I don't know that eco-lightbulbs are quite enough to read by! Meals were good at the adjacent restaurant, The Orangerie. Monique and the other young women at reception offered quite exceptional service. I would certainly stay there again.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Marion16 about Grand Mercure Nelson Monaco Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review
9 February 2012
It is great to read that you enjoyed your stay with us, and I am delighted that you have found our Hotel tasteful and welcoming. We are very proud of our ‘Olde English’ feel and I love that you enjoyed your meal in The Orangerie Restaurant. I will be sure to pass your comments onto all of our Teams.

I am pleased that you have found Monique and our other Reception staff professional and that they offered exceptional service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Clare Davies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Auckland Central, New Zealand
1 review
“Wedding”
5 of 5 stars Reviewed 1 February 2012

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review
9 February 2012
We very much appreciate your comments regarding your stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Clare Davies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Grand Mercure Nelson Monaco Apartments

  • Grand Accor Nelson Monaco
Address: 6 Point Road, Monaco Peninsula 7011, New Zealand
Price range (per night):* INR4,947 - 10,060

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Grand Mercure Nelson Monaco Apartments
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