Stayed over 1 night with my son, the actual stay was lovely, however i was charged twice for the room and have struggled getting a refund since and the manager has a very poor attitude to customer service. Only one of my phone calls has been returned by the manager, despite numerous messages being left with staff. On this occasion he left all my bank card details on an answer machine that was accessible by other staff at my work place, this was my fault, according to him because I didn't tell them it was a public answer phone. I'm now waiting for a new bank card & still waiting for my refund. He argued about the amount I have telephoned the hotel, stating he will provide telephone bills to prove me wrong if he has to, then admitted his staff hadn't passed messages onto him. When asked why he hadn't returned my phone calls his reply was that he was busy with more important things. Although the hotel was clearly in the wrong the manager was very argumentative and rude in his manner, he raised his voice over the phone and continually interrupted with comments such 'I'll send you the bank statements to prove you wrong'. What was an overnight stay with my son for a treat has turned into a very expensive nightmare.
