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Hotel Arrecifes Suites – reviews, photos

Heriberto Frias SM2 MZ4 L.7, Puerto Morelos 77580, Mexico
Hotel amenities
Hotel Arrecifes Suites
Ranked #17 of 23 hotels in Puerto Morelos
4.0 of 5 stars 12 Reviews
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12 reviews from our community

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    3
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Magog, Canada
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
“very nice place”
4 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

We rented two weeks at the arrecifes suites during our xmas vacation. The rooms are very clean and comfortable ans you have everything you need as well as an outstanding ocean view. The hotel itself is a little old and could use maintenance. The maid service is excellent and Leila is very helpfull when you need something. Puerto Morelos is a very nice little place to go around and enjoy. It is very safe and there are so many excellent restaurant around. The arrecifes is a 10 min. walk to the center of the town which is excellent. There is a lot of activities to do around, we went to the jungle spa (excellent), siete bocas cenote, dive inn puerto morelos and tulum. We usually go all inclusive but this year we really enjoyed the freedom and relaxation we got at arrecifes and puerto morelos. When we were there, it got really noisy because of construction all around but that was not the hotel's fault, they did try to accomodate us by providing a different room but it was still noisy on the beach. Also, some other guests there did get noisy also at times but again, not the hotel's fault. I remember reading something about probably the same family staying there around new year's before... Hopefully if we go back next year, the construction will be over and we will be around respectfull guests the whole time! Overall, the location , the service and the room is awesome. I am not afraid to recomment the arrecifes and puerto morelos for your mexican stay!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tacoma, Washington
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Adequate for one night”
3 of 5 stars Reviewed 17 November 2011

This was our first night in Mexico. At check-in, a note informed us that one of our oceanview studios had been upgraded to a suite ("more spacious"), which was nice. Our cost was $75 USD per accommodation for the night. There were very few other hotels guests. Since it was our first view of the sea, we were obviously ecstatic with the surroundings.
That said -- a) it was difficult to figure out where the hotel actually was from the information on the website. Finally found it by getting out of our car and wandering. b) in the suite, the tv kept going on and off during the night. c) this was our introduction to "don't flush your waste paper, put it in the garbage container" toilet routine, so that was an adjustment. d) there is little or no attention paid to interior design, the rooms were functional/sparsely furnished. e) air-conditioner was noisy but we were glad it worked! f) nice beach chairs and of course that view of the sea; g) the suite had a very large bathroom; the studio had shower stall on one side of the room, the toilet stall on the other side of the room, with the kitchenette area in between.
I felt it was adequate for one night, but it is not a very romantic or atmospheric place. That said, we did meet a couple from Toronto who are staying there for five months and obviously happy with their choice.

Room Tip: Specify actual beach FRONT because our studio had a "view of the beach," but was not reall...
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  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
b.c.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great value, wonderful vacation”
5 of 5 stars Reviewed 10 March 2010

I took my 23 yr old daughter with me for her 1st Caribbean vacation. We stayed for a week over New Years. What a great experience! We found that the Hotel lived up to all the great reviews. The employees could not be more accommodating and helpful. The rooms must have been 800 square feet and looked exactly like the photos online. Our bottom floor suite led out to a green lawn and then down a couple of stairs to the white sandy beach. The only 2 problems we had were immediately taken care of. 1) the rail on the fridge door broke breaking 6 bottles of cervesa which was cleaned up pronto and the beer replaced by the hotel. 2) an ant trail suddenly appeared off our little porch and another employee sprayed them and cleared up that mess pronto. Clean bedspeads appeared midweek which proved they did not eternally leave 'that scary hotel bedspread' as many top hotels chains do. Beach towels were provided along with any other requests large or small. One night I decided to cook up a pot of stew and half way through discovered that the pot provided was no where near large enough to hold all the fixings I had chopped up. The young fellow on duty ran back and forth with different pots until I received a good size one. Like I said, accommodating. We enjoyed ourselves so much that I have booked a month for next Dec/Jan. Can't wait!

  • Stayed December 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aurora, Colorado
1 review
1 helpful vote 1 helpful vote
“Clean and spacious rooms and friendly staff. Great value”
4 of 5 stars Reviewed 10 January 2010
1
person found this review helpful

We stayed at the Suites Arrecifes from 12/24/2009-1/9/2010. The suites are very roomy. Sheets are nice and the bedspreads got changed often.
They had 2 double beds in the bedroom and a couch that made into a bed in the living room. I had a scheduling overlap and Liala offered to put a rollaway in the living room for 2 nights. The living room is big enough I could have done it if I had needed.
There is air conditioning in the bedroom only and we needed it every night. It worked well. We got a nice cross breeze going during the evening but once you closed the beach side slider, it was to hot to sleep in the living room. The toilets flushed well and the water pressure was good in the shower. The staff was very friendly and we each spoke enough of English and Spanish that we got along fine. There is a water dispenser in your room. The first 5 gallon jug is free, after that they are 30 pesos a piece. It is a half mile walk to town center but the main street is well lit. We walked it many times after dark without any problems.
I would recommend the Suites and will be going back again next year. Thanks to Laila and the rest of the staff.

  • Stayed January 2010, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland, Oregon
Top Contributor
101 reviews 101 reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
“Cheap, but not fully a/c, swarmed with locals on weekends, weedy beach”
3 of 5 stars Reviewed 17 August 2009
1
person found this review helpful

We stayed here for our anniversary and were looking for somewhere secluded and inexpensive. Beforehand, the hotel was helpful answering questions about directions and accommodations in English. Once in Puerto Morelos, we realized the directions were completely wrong and no one working at the hotel spoke fluent English the entire time. We had to rely on our little Spanish. The room was not fully air conditioned, only the bedroom had a/c, so about 1/3 of the suite had a/c. That meant the living room, bathroom, and kitchen were very hot and you had to leave the doors open to get any air flow. It had a beautiful view and was inexpensive; however, on the weekends and holidays locals swarm the beaches and are there in large groups crowding the beach. Many locals vacation here. The family beside us in a one bedroom suite consisted of 11 family members all staying in the room who were loud and could look into our suite while on their balcony and the stairs - not very private. The lack of a pool and lounge chairs were also huge negatives. There were lounge chairs, but they were snagged early in the morning with towels from other people staying there, even though they were not used by the family most of the time. Next time, I will spend the money to stay at an all-inclusive. There are a few inexpensive restaurants, but most are nearly U.S. prices and it would have been more relaxing to be at an AI with a fully air-conditioned room, pool, and drinks and food closer and included. For the price, I think we would've even saved money getting an all-inclusive. The staff was nice and tried to be helpful, but the limited English really was a minus.

  • Stayed August 2009, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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yellow_seahorse, owner at Hotel Arrecifes Suites, responded to this review
19 February 2010
Thanks for your comments, because it gives us the opportunity to identify our areas of opportunity and keep improving.
We are now specifying in our room´s description that a suite has air conditioning in the bedroom and a fan in the living room, and we recently acquired more beach lounge chairs for our guests.
On the other hand, the maximum capacity of a suite is 5 people, and perhaps when you saw more people could be friends from another room who were meeting there.
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Additional Information about Hotel Arrecifes Suites

Heriberto Frias SM2 MZ4 L.7, Puerto Morelos 77580, Mexico
Price range (per night):* INR5,391

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