It's Mexico. Your room might not be ready when you arrive, but relax, they're working on it & you can wait at the bar or by the pool or on the beach. The room next to the scuba office is very noisy in the mornings. The 3rd floor rooms have a great view of the beach & ocean - you can watch the sunrise from bed. They do have issues with the water - sometimes the shower turns off for a minute or so - but again, it's Mexico, be happy for the shower & hot water! Food was tasty & service was reasonable (no, not as fast as Applebee's but they don't rush you out either). This stay was our first time in Puerto Morelos & I look forward to returning! It's only 20 minutes south of the Cancun airport & a world away.

We checked in the beginning of January 2012, as soon as we arrived they told us that the apartment was not ready. We had top wait until 14:00 to get the keys. The Apartments was not in the main building, we had to walk about 5 min away. It was a building site with an empty hole that should have been a swimming pool with ruble inside and outside the graunds. Not good for my 19 moths old girl.The sheets were dirty full of hair, ants everywhere, shower not working, and dity pots and pans. The sheets were old and thin. The garden was very dangerous especially for children, because of old broken tiles all over the grounds. No soap was given, and the wall was full of mold. General impression was terrible, they told us that the restaurant was open for breakfast at 8:00 but it actually opens at 10:00

My family and i stayed at this hotel in December of 2011. We love the town, the people, and the location. We will make it a yearly stop as we travel from Belize. We are thinking of staying a week over spring break. The place is nice.

We became acquainted with this property after a half-day snorkeling tour. We used the facilities to change before/ after the tour, and they were dirty and in poor condition. After the tour, we had lunch at the property's restaurant; the food was decent. The music was blaring, which made table conversation difficult and drowned out the waves. The waitress kindly lowered the volume. The property is on a beautiful stretch of beach and it's very unfortunate that it is in such deplorable condition. I would've rated this experience as "terrible" but for the fact that we didn't stay at this hotel and the service was good.