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Dreams Riviera Cancun Resort & Spa – reviews, photos

4.0 of 5
Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 , Mexico
Hotel amenities
Dreams Riviera Cancun Resort & Spa
Ranked #7 of 23 hotels in Puerto Morelos
4.0 of 5 stars 1188 Reviews
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1,188 reviews from our community

What travellers say about this hotel
  • Very nice(122)
  • Infinity pool(109)
  • Room service(107)
  • World cafe(101)
  • Kid Club(78)
  • Ocean views(73)
  • Lobby bar(59)
  • Hot tub(45)
  • Would highly recommend(39)
  • Great time(12)
Traveller rating
    609
    336
    152
    51
    40
Only show reviews for Family (551) | Couples (445) | Business (16)
Date Rating
Dieppe, NB
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Luxurious and good service but avoid peak periods”
4 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

We just returned from a one week stay at Dreams Riviera Cancun resort from Jan 28 to Feb 4. We were there with a group for a wedding. The weather was fair at best (rained a few days) but we still had fun. It was very windy all week which made for rough surf and not many people in the water, although the water was quite warm for the time of year. The resort itself is very luxurious and kept very clean.
Rooms: equally luxurious and quite large, most have a partial ocean view with a balcony. Beds are very comfortable. Many people have complained about the glass doors to the shower and bathroom which they mention as a privacy concern if you’re there with more than your spouse/partner. What no one seems to mention is that the glass doors are frosted with only a 1 inch clear border around the edge. Someone would need to literally put their nose up against the glass to see inside. I suggest you bring ear plugs since the rooms have little to no sound proofing. You’ll hear all conversations in the hallway, neighboring rooms and we could hear the lobby music as if it was next door.
Restaurants: most people go to the a la carte restaurants (most are quite fancy), the buffet was not used by many for dinner and had limited choices. The food at the a la carte restaurants is very good but the portions are not very big. Emphasis is placed on presentation, quality and service which many expect from a 5 star resort. If you go there with a healthy appetite, I suggest ordering more than one entrée. They will gladly bring you all you want. Breakfast at the buffet was always excellent and most people have lunch by the pool/beach which was also good.
Pool/beach: water at the pool was quite warm the first few days but got colder as the week went on. There were plenty of chairs and shade at both the pool and the beach. The fact that the infinity pool is right at the beach is both good and bad. You have the nice view from everywhere but on windy days, which are the norm in Mexico, there is no shelter from the wind if it gets cool. This is probably not a problem unless you go from December to February.
Nightly entertainment: there is no separate theatre area for this. Entertainment is provided on the step platform (no more than 15’ x 20’) leading to the lobby bar with about 50 folding chairs set up at the bottom. Acts were ok but not as good as other resorts we’ve been to.
All in all, this is a very good resort and would recommend it but only if you don’t go during peak periods. This resort is very luxurious with excellent service but is not made to accommodate large crowds. Occupancy was probably under 50% while we were there and everything was fine for us. But with larger crowds, you will get long waits for restaurants at night (they don’t take reservations), have to get up early to reserve chairs at the pool/beach, be in a crowded pool with long waits at the swim up bar (the pool isn’t very big compared to other resorts) and will find it practically impossible to find chairs at the lobby bar at night (it’s the only place to go and has chairs for probably no more than 80-90 people). The music at the lobby bar is fairly loud at night, so having conversations while having a few drinks is challenging. We stayed the Iberostar Paraiso last year and found it to be better overall for about the same money. The pools were much bigger and nicer, the food at the buffet was better with lots more choices, the nightly entertainment was much better with a separate theatre to accommodate hundreds, even though it was almost full, you never felt crowded and you never heard a sound at night from your room. However, Iberostar while quite nice, is not as luxurious as the Dreams which I know is important for some people.

Room Tip: Upper floors and far away from the lobby will be much quieter
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Luv2travel_Dieppe about Dreams Riviera Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review
13 February 2012
Dear TripAdvisor user,

Thank you for your feedback, we sincerely appreciate your comments expressing your satisfactions and dissatisfaction with the quality of the service you received as a guest of the Dreams Riviera Cancun.

Your kind words help all of us at Dreams Riviera Cancun Hotel and Resorts to work harder to make all your stays with us as enjoyable and pleasant as possible. It is our endeavor to consistently strive to maintain the highest levels of quality and service upon which we have built our fine renowned reputation.

Again, thank you for your kind words.

Best regards,

Dreams Riviera Cancun
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Enniscorthy, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“AMAZING”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

THE best time in my life. everything was exelent. room amazing like in dream for real, drinks, food more than great french restaurant best I ever try. staff amazing people kind and always smile. I will be back there for 110%
choose this place for your best holiday!!

  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask zabkamm about Dreams Riviera Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review
13 February 2012
Dear TripAdvisor user,

Thank you for your kind words, we sincerely appreciate your comments expressing your satisfaction with the quality of the service we provided.

We are looking forward to welcome you again at your second home.

Dreams Riviera Cancun
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Seattle
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Quality everything!”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

Just return from vacation to Dreams Rivera Puerto Morelos, (Cancun area) Mexico. Beautiful property.

PROS - Quality, very clean, friendly, lots of good food choices, nice pools, activites. Rooms very unique, with quality marble, linens, etc. Nice to kids with programs for them. Shows at night. Super "entertainment" staff by pool! infinity pool, with swim up bar.

Should know- 1/2 way between Cancun and Playa del Carmen. (30 min cab ride to either) Not much near by. Puerto Morelos town a 30 minute walk. which is a very small & not fancy! Resort is a very big property. 400+ rooms. Many DREAMS to choose from.

CON- beach okay, but not as nice as other areas. Premium alcohol brands not included unless member. Wifi & phone calls extra.

Consider giving a local travel agency your business!

Room Tip: all rooms face middle/pool area with ocean beyond. can echo at night, if people are out and about. h...
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask SeattleTvlAgent about Dreams Riviera Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ontario
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
“Loved this Dreams resort!!”
5 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

Travelled to Dreams Riveria Cancun for a much anticipated visit. We have been to Dreams Tulum and Dreams Palm Beach and have wanted to go to DRC since it opened.

Arrived at resort around 1pm and room was ready. Check in was fast and friendly. Rooms are beautiful everything a person could want, ocean view, excellent location to beach, pool and restaurants. Maid service was fantastic as was daily turndown service. Lots of towels and mini fridge filled daily and sundial newletter would let you know what was going on at the resort the next day.

Had the buffet for breakfast daily and there was a great selection and terrific service. For lunches we had poolside service of shrimp cocktail and ceasar salad, and went to the Barefoot grill for pizza and burgers. The seaside was open for lunches and had a great menu.
Went to the Himitsu twice and it was great, lots to choose from off the menu, Bordeaux (French adults only) was our favorite and we went there 3 times, lamb and beef were awesome and the service was top notch. Never had to wait to get in to any of the restaurants We also tried the Seaside and had a great steak with a delicious apple dessert.The Portofino was a disappointment as they were out of some items we had planned to order that night. Service at all the restaurants was fantastic.

The infinity pool was busy but there were alway lots of chairs available during the day as well as tons of chairs at the beach. Pool & Beach service was great, the pool was a bit too warm for our liking but the atmosphere was great.

Walked into Puerto Moreles along the beach and the town was very busy as was the pier. Lots of people taking in the sites, very safe and was a nice afternoon off the resort.

This is a beautiful resort and a really nice size, we loved Dreams Tulum, and this resort lived up to our very high expectations and we would return in a heartbeat. We loved the newness of the amenities and the closeness of the airport. We very much enjoy the Dreams concept of the no reservation system for dinners and the great selection of restaurants and bars with a huge selection of drinks. The CoCo Cafe is also a nice option to enjoy

This resort is very quiet at night and yes you can hear some noise in the hallways but it is nothing that you would not hear in any other resort of this size.

One week is not enough, and look forward to a return visit

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lv2travel2 about Dreams Riviera Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
75 helpful votes 75 helpful votes
“Amazing Resort”
5 of 5 stars Reviewed 11 February 2012

We spent two weeks at this resort in a plunge pool room. Rooms were amazing, loved the layout and the amenities! If you get a plunge pool room be sure to request one on the south ide since the north side gets shaded early in the day!!

Hotel gave us an amazing wedding anniversary celebration complete with a banner on our door, beautiful towel swans entertwined into a heart, chocolates.fruit, champagne, a dozen roses, rose petals on the bed and while we were having dinner they filled the jacuzzi tub with hot water, rose petals and tealight candles. They definitely went above and beyond and it was an amazing memory!

LOVED having our own plunge pool as well! Grounds were beautiful, close to the beautiful, swimmable beach! Restaurants and buffet was awesome as well. Food was fabulous especially in the Japanese restaurant. Bars were great, ambiance everywhere and finally the pools were great although they seemed to get crowded early in the day. With that being said, we spent most of the time at the ocean! As a travel agent, I would book this resort and feel great about knowing that my clients woulkd LOVE it here. Very classy resort, great location and no complaints whatsoever!!!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DaretoDreamTravel about Dreams Riviera Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review
13 February 2012
Dear TripAdvisor user,

We are very glad that you selected our property for your anniversary.

Thank you for taking your time to write about your recent stay with us.

We look forward to welcome you again on your next anniversary.

Best regards,

Dreams Riviera Cancun
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Additional Information about Dreams Riviera Cancun Resort & Spa

Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 , Mexico
Price range (per night):* INR12,339 - 37,405

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