We were invited to a wedding at this resort, so we travel as a family [me ,my husband, three grown sons and our daughter-in -law].
We had an absolute blast. The resort is breathtaking.There is something for every age and want.
The rooms are lovely with a round jacuzzi tub and a large marble rain shower. The balcony is huge, with a great lounging couch. Bed is comfy comfy. Roomservice takes exactly 35 mins everytime, just like they say.
The staff, everysingle one of them, are amazing, friendly, polite and make you feel like royalty.
Our travel provider, Sunwing reps, did a great job booking outings and answering all questions.
Food everywhere was an adventure, new tastes and combination were really great if you are a foody kind of person or if not you could ordered something familiar.
There is never more that 2 weddings a day. They did a great job with all the preparation for the wedding couple. The beach was raked and worked to be beautiful for the ceremony. The beach does have a little seaweed, but that is a sign of a healthy reef so I OK with that.
Favorite times at the resort are the night parties on the beach. The White Party is the best fish-fry supper and great music on the beach while everyone wears white. Our last night was the Reggae Beach Party, which had such great music and dancing under the stars, in the sand by the ocean, it's no wonder I didn't want to come home.

Hats off (lol) to Ricardo, Ciara and Aldo...these three wonderful people went out of their way and ensured our 12 year old son had the vacation of his life..."it was better than Disney!" according to him. From the beach to the pool to the teen club, he was never without something to keep him busy! Richard, he is already talking about coming back to visit you and hang out in the teen club again...thanks for everything!!!

For those who complain about the beach, get over it! It's the ocean and unfortunately they are not in the best spot...it didn't stop people from hanging out there and going in though. If the seaweed really bothers you, have a short stroll up the beach where it isn't as prevalent. The pools are awesome, kept super clean and all connect on the family side (yes to the swim up bar too!).

The food at Spoon was great...good selection if you don't know what you want We tried the Italian, Caribbean and Mexican restaurants but I have to admit...room service breakfast was my favourite! Awesome fresh fruit plate, french toast, waffles... excellent! We had the beach bbq for lunch most days and it was great...fresh fruits and veggies, roast potatoes, hot dogs, burgers, pork chops and ribs! You eat in an enclosed area on the beach and It's nice that there is no food allowed by the pools as there are no birds bothering you.

We were most impressed with the friendliness of the staff...we were there for a wedding and the spa staff were attentive and well skilled for the services we received. They went out of their way to accomodate our requests at all times. The waiters in the Mohito lounge at night were outstanding as were the ones at the pools and on the beach...always smiling and friendly!

I traveled as part of a very large family (46 in total) wedding at the Sensatori. I read many reviews on this site before going, and most points held true. Namely:

1) The beach is very disappointing. The rocks and seaweed are very bad, and though their effort is admirable, the tractor team that attempts to keep the beach clean is never close to doing so. What was more discouraging was the amount of garbage in the water. I never in my dreams would have imagines so much waste all along the coastline. A 5 gallon bucket washed on shore as my partner and I were walking along during the sunrise one morning. It was depressing on a variety of levels.

2) The construction of the hotel and all of its rooms and hallways, naturally as it is on the beach, is entirely of concrete and tile. The doors for the hotel have no slowing/stopping mechanisms on them, so each time a patron leaves his/her room a very loud slamming sound is send down the hallway. If you are a light sleeper, the doors will wake you up throughout the night. We also had the unfortunate pleasure of having a family with a very unhappy baby in our section. It cried every night, and kept both my partner and I tossing and turning.

The door to the toilet is a frosted glass door. This, paired with the all concrete construction, allowed for anyone else in your room to see and hear anything you are doing. It was...uncomfortable.

It seemed as though a lot of corners were cut when constructing the hotel. The sandstone used in the bathrooms often times was very porous (indicative of cheap materials) and was filled in with an bright white plaster. The shower and toilet room looked like a newly constructed room that had recently been plastered but not painted with unfinished plaster all over. It is admittedly esthetic, but also not the kind of thing I expected from a "5 star" resort.

The shower/sink water does have a very strong sulfur smell to it. I thought I would get used to it, but it gets you every time.

3) Le Chique is very difficult to get in, but well worth it. The service is the best you will find, and the culinary presentations are very good. I recommending any of the wine pairings (additional cost). Top notch stuff. If you want to try to get in, make reservations on the very first day you arrive. They must be made in person at the restaurant between 3-5PM.

4) The hotel is very far from most excursions. If you plan on leaving the resort, be prepared for long car rides. At this time, the ~3 mile long road that leads from the highway to the resort is in almost impassable conditions, as a heavy rainy season has washed most of the road out. That being said, if you are only visiting for the resort, this issue would be relatively unnoticeable.

5) The staff is very friendly, and is very courteous at all hours.

The Azul Sensatori is 3 years old. It is close to the airport. They have 400 rooms, all have balconies & ocean views. You are a short cab ride away from the little city of Puerto Moreles, which is bit of a beach shack town which caters to tourists. Playa del Carmen is about a 35 minute drive. There are a few other resorts in the area, don't expect to find stores or bars outside of the resorts. The Azul does offer an adults only building.

The lobby has the "wow" factor of an ocean view and lots of trees, grass, flora, and fauna.
You are welcomed with cool towels and beverage. It is a white sand beach and does have some coral, rocks, and such. It was not a problem to wade in the water or walk along the beach with your feet in the water. Since most people use the pools to swim it shouldn't be a problem.

Rooms are very large, about 950 square feet. They offer 2 queens rather than 2 double beds which is unusal from nearby resorts. The bathrooms have both a jetted double tub and a shower.

If you have any pre-teens or teens they have a lot of programs for that age group specifically. They don't focus as much on small children, but seem to keep families very happy. They even have a separate spa for children. Swimming areas are marked.

There are many restaurants, both buffet and speciality. Buffets are open for all 3 meals, the speciality restaurants are for dinner only. I love that there are no reservations needed at the speciality restaurants and have a pager system so you can wait outdoors or walk around if a wait was required. The food was good to very good~do not expect what you would get at a high priced gourment restaurant at home, it is just not realistic for the price you pay and the amount of people served.

The Azul has some unique features such as an oxygen treatment bar and a hooka bar that includes fruit flavored tobacco substitutes. Their Vasa Spa is amazing, but is pricey as all the other spas in the area are.

This resort will be a good fit for couples & families. The service was very attentive. Staff was friendly. The Azul will provide a relaxing Mexican vacation. I would definately recommend the Azul to everyone except singles (singles would enjoy a resort that is close to Playa de Carmen where there is a lot of nightlife).

Wherever you travel in Mexico...Keep in mind English is the staff's second language in a Spainsh speaking country and you need to be a clear communicator. I have seen too many Americans who go to the front desk and be demanding rather than just make their needs known. This is counter productive wherever you travel. If a problem does occur, concisely state what your concerns are and ask the staff what the options and ask if they can assist you rather than making loud demands. Keep in mind that they may not understand parts of the English language and may not have full comprehension of what you are saying. Requests for early arrival, late check out, room accomodations, etc. are just that-requests-and are not guarantees. Hotels have to work around "availability" which sometimes means you won't have your request fullfilled. This is the reality and has nothing to do with staff sevice.