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Secrets Silversands Riviera Cancun – reviews, photos

4.5 of 5
Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Hotel amenities
Secrets Silversands Riviera Cancun
Secrets Silversands Riviera Cancun
Secrets Silversands Riviera Cancun
Secrets Silversands Riviera Cancun
Secrets Silversands Riviera Cancun
Secrets Silversands Riviera Cancun
Ranked #5 of 23 hotels in Puerto Morelos
4.5 of 5 stars 1994 Reviews
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1,994 reviews from our community

What travellers say about this hotel
  • Room service(170)
  • Main pool(135)
  • Very good(120)
  • Entertainment staff(82)
  • Great time(73)
  • Ocean views(65)
  • Top shelf(62)
  • El Patio(60)
  • Mexican restaurant(52)
  • Would highly recommend(29)
Traveller rating
    1,122
    504
    201
    109
    58
Only show reviews for Family (60) | Couples (1,625) | Business (16)
Date Rating
Halifax, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Secrets Silversands, a wonderful place for our honeymoon...”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

My husband and I stayed here April 2009, this review is long overdue but well deserved. Prior to this resort I had stayed at Bahia Principe Tulum twice. This resort is small, not alot of walking involved but that's what makes it more romantic in my opinion. When we arrived the resort was at a low occupancy due to the H1N1 scare. The day after we arrived actually it was announced that all the airlines were shut down in Canada to fly to Mexico. During the week we watched the staff disinfect doorknobs, menus, chairs, everything. We never got sick nor did we meet anyone that got sick. By the end of the week the resort had 20% occupancy and we were told that 400 staff were sent home for lack of work. Needless to say we had the resort to ourselves. Every night at dinner was so private, food was excellent at all restaurants. The beach was lovely. We really spent most of our time by the pool listening to music. We did enjoy the lobby bar, they play the best music there. Our room was spectacular, it was partial ocean view but in our opinion was full ocean view. Service was 100% all week long. We really enjoyed the grouper sandwich at the grill and the breakfast buffet was also a favourite. The gym was super, all new equipment and well spaced out however the a/c was not working so it was extremely humid in there all week.
All in all this resort made our honeymoon special and romantic. We would go back in a heartbeat and book the same room category.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask toesinthesand4ever about Secrets Silversands Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
1 review
3 helpful votes 3 helpful votes
“Great place to take a Vacation for Adults”
5 of 5 stars Reviewed 9 February 2012
3
people found this review helpful

Rooms are awesome. You could fit 8 in the shower alone. Has huge jetted tub that you can watch tv while relaxing. The service was exellent. Silversands is a short ride from the airport.
The shows after dinner were exciting, funny, and amazing. They have alot to do during the day incase you get tired of soaking in the sun. The Spa has a huge relaxation pool and lots of different areas to enjoy. The breakfast was killer. Lunch was great and dinner was always something different. If I had to score anything lower than 5 star itr would be the food at dinner accept for the asian restaurant. I think they have 8 different places to eat. Although wine is included, I would recommend buying a bottle from the wine menu because they make a special appetizer or desert for you. Make sure you try the room service. After the first time when we got there from traveling we tried it 3 more times. They have top shelf brands of booze, you just ask for what you like and they will make it with that. The beer served is draft corona and if you like canned your choice is Bud Light or Corana Light. If you want to go to Cancun they have a bus for 15 dollars round trip. I would recommend this resort to stay at.

Room Tip: Secrets Silversands rooms are all suites. There isn't a bad room. The only thing you have to dec...
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask travelmanmexico2012 about Secrets Silversands Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Perfect Proposal”
5 of 5 stars Reviewed 9 February 2012
4
people found this review helpful

My girlfriend and I recently visited Silversands in December and it is among our top favorites. We stayed in the Preferred Club Oceanview room and it was ballin'! All of our friends we're so jealous after seeing our pictures. The food was incredible, the staff was so helpful and kind, the entertainment staff is hilarious and really knows how to have fun, and the overall environment is spectacular. I had actually been in contact with the resort staff and AquaWorld (the diving center on site) 8 months prior to leaving and they helped me set up the proposal to my girlfriend (now fiance). You can see the video of me proposing to her underwater while scuba diving here: http://youtu.be/E7aEOhN6UpA

We loved this resort! We are actually having a hard time finding a comparable resort for our honeymoon. Stay here. Get a Preferred Club room as the perks are well worth it. The Preferred Lounge is a great place for a drink before dinner! You will NOT be dissapointed!

Room Tip: Preferred Club!!!
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lukeyboy767 about Secrets Silversands Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troutdale, Oregon
1 review
2 helpful votes 2 helpful votes
“Relaxation abounds”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

I just returned from a vacation here at Secret Silver Sands. It is the third all inclusive resort I have been to in several years. The staff here is wonderful and the rooms are top notch. Everyone we talked to was absolutely wonderful. The spa staff (Sean, Aacovic, and Sylvia) were very helpful in making the experience truly relaxing. While we enjoyed the sun by the spa pool, they came out and placed cucumber slices on our eyes and a cooling towel across our faces. Wow.
The Japanese restaraunt (Himitsu) was the best on site food we found. We saved it for our last night there, and wished we hadn't because we would have eaten there more often during the week.
Renan, in the World Cafe, made use crickets out of banana leaves on his last day while we were there just because. What a pleasant place to be.
Activities galore, morning yoga was terrific.
Really what else can I say.

Room Tip: We were on the back of the building which meant it was very quiet at night when we were ready to sle...
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 766PattyB about Secrets Silversands Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolding
1 review
5 helpful votes 5 helpful votes
“Best hotel ewer”
5 of 5 stars Reviewed 9 February 2012
5
people found this review helpful

My husand and I were on 2 weeks holliday at the hotel in januar 2012. We have newer had such good time in a hotel. Service and staff were the best. The food ind the restaurants so good we cound't fit our cloths at the end of the holleday :-) Ewen the food we got at roomservice was nice and hot and luxurius. Can only say the best of this hotel. Wish to come back.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Conny A about Secrets Silversands Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Secrets Silversands Riviera Cancun

  • Secrets Silversands Riviera Cancun Hotel
Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Price range (per night):* INR11,505 - 24,733

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