We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Hollywood Mirage Tenerife

Hollywood Mirage Tenerife – reviews, photos

Urb. Oasis Del Sur, 38650 Arona, Tenerife, Spain
Hotel amenities
Hollywood Mirage Tenerife
Ranked #2 of 11 hotels in Arona
4.0 of 5 stars 220 Reviews
Which Arona hotels are on sale?
See hotels
Write a Review

220 reviews from our community

What travellers say about this hotel
  • Time share(7)
  • Steep hill(6)
  • Very good(6)
  • Little Italy(5)
  • Los Cristianos(5)
  • Nice place(4)
  • Hard sell(4)
  • Last day(3)
  • Courtesy bus(3)
  • Local restaurants(3)
Traveller rating
    87
    80
    35
    12
    6
Only show reviews for Family (83) | Couples (87) | Business (0)
Date Rating
UK
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Not what I expected”
4 of 5 stars Reviewed 11 February 2012
5
people found this review helpful

When we left Tenerife last year there was a stand at the airport offering a draw for a free weeks holiday. I filled in the slip and then forgot all about it.
We had a call from Silverpoint saying we had won a weeks holiday at one of their apartments and we could take it whenever. We were told that the only commitment was that we would have to spend a half day having a presentation from their sales team, without any commitment. We thought we could handle that ok but explained that the apartment would have to be on the level without any big hills or a lot of steps as I have a "wonky" knee. I was led to believe that we could have a studio apartment at the Palm Beach Club that is on the sea front and has easy access to the promenade, so we agreed.
We were contacted a week beforehand to say that, sorry the Palm beach Club was full. As we had already bought our flights it was a choice of take another location or lose it. Looking at the other locations on Trip Advisor we said that we could try the Beverly Hills Heights even though there was hills involved. We were then called back to say that "as we had been messed about we would be upgraded to a one bedroom apartment". We left for Tenerife feeling a lot happier.
On arrival, late in the evening we were met with a notice being held up saying our name and Hollywood Mirage. Of course this was confusing and we asked the driver but the driver did not have much English so knowing that this was another of the same firms apartment we went with him.
We went higher and higher up the hills from the sea front and came to a really lovely complex. On going to the reception we found that no one bedroom apartment had been reserved for us just a studio. We were not happy but we were told to contact out rep in the morning. I did not unpack.
In the morning were were contacted by one of the sales team who did sort us out with a one bed apartment as promised but this wasted a whole morning before we could relax.
Our appointment for the half day presentation was the next day and it was a very intense sales pitch. We were kept from 1.30pm until 6.45pm and still there was no let-up. Fortunately we were given a day to relax before having to see the sales team again when we said thank you but No Thank-you.
They again wanted to see us on our last full day but we declined saying we had fulfilled our obligation.
The Hollywood Mirage is a super complex and for anyone fully fit I would say it is OK for them. When you come out of the complex you have to go halfway down towards the sea front before you get to the restaurant area and getting back is what is know as Cardiac Hill. I did however manage to make to best of things and had a nice bit of sunshine even if we came back to sub zero conditions.

Room Tip: All rooms we viewed were top quality
See more room tips
  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask derek_snelling about Hollywood Mirage Tenerife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
“wow we had a great time lesley the rep eas very kind and helpful”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

we had two weeks at the hollywood mirage also stayed at the Beverly hills club, All the staff were very kind. The two girls on the free Bus to the beach were cheerful. Linda and Mandy from the shop were very helpful and polite, it was a pleasure to go in and see them.
We went on a tour of the Resort as we were told this when booking our fantastic promotional offer over the phone with a nice young lady from the sales department . Lesley was our Rep, she was very kind polite and informotive we could not have wished for someone better to take us around the Resorts.......Thank you Lesley for your kindness and Thank you to the telemarketing team who old us this fantastic holiday at such a good price.....Well done to you at Silverpoint a company you can trust

Room Tip: all the rooms we have stayed in are gold crown
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Londongirl69 for Arona
Ask Londongirl69 about Hollywood Mirage Tenerife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“timeshare hotel”
4 of 5 stars Reviewed 1 February 2012

The Hollywood Mirage offers lovely rooms and facilities. It is high above Los Cristianos of course and offers plenty of hills to get your exercise on.......much better than a gym! Plus a courtesy coach to the sea front and 2 sister hotels nearby. It is now owned by Silverpoint, a timeshare company.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask oldedwardian62 about Hollywood Mirage Tenerife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
7 helpful votes 7 helpful votes
“A week with silverpoint”
3 of 5 stars Reviewed 23 January 2012
7
people found this review helpful

Beverly Hills club in a studio apt . Quite adequate for a one week stay. Well furnished and equiped with an outside space. Visited on a promotional visit and knew we had to attend a presentation. Our consultant Alison Waterhouse was delightful. Although the presentation was longer than we anticipated we did not feel under any pressure to buy.
Our only complaint was the weather !!!!!!

Stayed January 2012, travelled as a couple
Was this review helpful? Yes
Ask SueB1_12 about Hollywood Mirage Tenerife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
159 helpful votes 159 helpful votes
“Hollywood Mirage”
4 of 5 stars Reviewed 23 January 2012
5
people found this review helpful

My wife and I have just returned from a one week promotional holiday through Silverpoint at Hollywood Mirage.
The complex is situated at the top of a steep hill known as "cardiac Hill" as the name implies this location is not suitable for the disabled, infirm or anyone with walking problems. Having said that if you hired a car or made use of the taxi service or the courtesy bus you may well survive.
The complex is large and well maintained. We were allocated a studio on arrival (Room No 5202). Kitchen space is very small for preparing / cooking. It has a 2 ring cooker in place of the normal 4 rings, did not have a conventional oven but did have a dual microwave, crockery was OK but the cereal bowls were like a small dish you put sweets or pot purri in to sit on a table. Fridge was standard size with a small freezer compartment inside. No double bed as requested only twin beds. Poor supply of coat hangers but did get extra upon request. Lacked cupboard space for suitcases which meant they had to be left lying in the room.Furnishings were good quality. We requested high floor with sea view - got neither. Settee pulled down to make double bed which would be ok for family with children but not 4 adults as there would be no privacy. Air conditioning temperature could not be controlled as it was preset.
Internet Wi-Fi very expensive, 6 euros per day or 25 euros per week and you can only get it in reception area.
The promotion meeting was interesting and informative but time consuming - 7 hours. We did not receive the "Hard Sell" as I have read about many times from other reviews, ours was a more laid back casual approach, but still a sales pitch, at the end of the day that's why you were invited on holiday.
Overall the holiday was good, weather was good, what more can you ask for?

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Frank Bruce about Hollywood Mirage Tenerife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Hollywood Mirage Tenerife also viewed

Parque Santiago
4 of 5 stars 399 Reviews
Arona, Tenerife
Beverly Hills Heights
4 of 5 stars 74 Reviews
Arona, Tenerife
Sunset Harbour Club
4.5 of 5 stars 117 Reviews
Adeje, Tenerife
CHECK RATES! ABS:HotelCheckRates-d1214781?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 11 hotels in Arona, ranked by popularity »

Been to Hollywood Mirage Tenerife? Share your experiences!

Write a Review Add Photos Add Videos

Hollywood Mirage Tenerife Also Known As

  • Hollywood Mirage Tenerife Arona
  • Hollywood Mirage
  • Hollywood Mirage Tenerife Hotel
Address: Urb. Oasis Del Sur, 38650 Arona, Tenerife, Spain

Owners: What's your side of the story?

If you own or manage Hollywood Mirage Tenerife, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing