We stayed here for a few days over Christmas, hoping for a nice relaxing break, and overall were pretty disappointed. Things got off to a bad start - we arrived at quite a busy time, which is obviously nobody's fault, but it took an age to get checked in by the receptionist and we were the only ones there who weren't offered a welcome drink...I didn't particularly want one but it would have been nice to be afforded the same courtesy as everyone else.

The biggest problem that arose came on our first night, when a serious issue with our room meant we had no choice but to move. This was annoying enough in its own right but what really rankled was how poorly it was handled by the staff - it took several calls to reception (each time being told we would be called back in 5 minutes with details of our new room, which of course never happened) before we were eventually able to make the switch. By then our plans for the evening had been completely thrown off kilter.

We had breakfast in the main restaurant every day, and the only word I can use to describe it is chaotic. Guests have to find their own tables rather than being shown to one and there was nowhere near enough staff on duty, which meant long queues - particularly at the hot food counter. My wife at one stage was waiting nearly 20 minutes for a fried egg - ridiculous!

As for the rooms themselves, they are nice enough but overall there is no way I would class this as a 5star hotel - 4 at best, and that's probably pushing it. Needless to say we wouldn't return.

Love this place, 3rd year we have been. As I have said before, read up re hotel & what others think before you book. Great for those playing golf or want nothing but tranquility, if you want nightlife, then stay elsewhere.
To the person who complained about the bus not going to centre of town. Well, it is only about 5/10 min walk to the main bit of Maspalomas, to which town were you referring?
As for parking being expensive, I have mentioned in other reviews that 7 Euros is a steal compared to parking in say New York, Seattle or Miami. I would be paying £1 per hour to park outside my own door!
Hotel was very busy last week, yet we never had to wait long at breakfast or to be served in Sunset or Bar 230.
Our room this year overlooked the 7th floor pool & despite the amount of people at breakfast, this pool never got busy & was very quiet. We followed the sun & moved upstairs in the afternoon & yet again, no problem getting loungers & finding a quiet sheltered spot away from the unusually cooling wind.
Back next year we think.
Rettie

We have booked hotel for short vacation in February. Scenery is absolutely astonishing. If you like golf, bring your clubs. Breakfast in the morning is very good, and chef will make whatever you prefer. Multiple swimming pools, with the best on top of the hill. Multiple bed's for relaxing also on this hill with a view of the surroundings.
Be aware that hotel is more or less ' in the middle of nowhere' which is an advantage for me, because we can avoid the crowds here (hate that!) and since we have hired a car, we can wherever we go, and coming home at the end of the day. The restaurant in the hotel is mot bad, but overpriced. Have your dinners in Maspalomas (lunch in hotel is but $$).
Staff is very friendly and helpfull, beds are very good and rooms are regular sized. View from balcony (have a nice sofa there) is very nice, especially when sun sets.
Before booking the hotel, make sure you become member of their loyalty program. You will be discounted on a room upgrade (if you ask friendly, of course).

At first I was a little worried that this hotel would be to secluded from the beach and nearby citycentre, but as I arrived to the hotel these concerns were quickly forgotten! This hotel is beautifully situated in the hills, with a breathtaking view of the hills and the sea. The fourposter sunbeds on top of the hill, with a heated pool and sunset bar, is the ideal romantic spot for couples, lovers, and even friends.

The hotel in itself, tho quite large, has different terraces with pools and restaurants and rooms with balconies, which creates more intimate zones, and an all together sensous and friendly athmosphere.

The Spa is also quite a nice experience, with a large heated pool, with jacuzzi, steambath, hot stones and saunas. In adittion they offer a great menu of massages and beauty treatments. I tried a special neck and back massage named the Akinson method. It did wonders for my sore shoulders and neck!

For New Years Eve I invited friends over, and we had the New Years Buffet, as the Gala Dinner already was fully booked. I must say we got value for money, and the dessert buffet was beyond imagination ; )

The hotel also had it's own New Years Eve fireworks - which certainly had a "wow"-factor.

Having breakfast was a treat in itself - friendly and effective waitors ensured that there were available tables at all times. A plus was also the fact that my waitress remembered the type of coffee I ordered the first morning, and served it every morning without me asking for it!

As i mentioned the hotel is situated a little in the outskirts, but taking taxi id cheap, so it cost me about 15 euros to get to Playa Ingles, and there were free shuttles to the beach.

Now this is a golf resort, but even if I dont play golf, it was the perfect spot for me to live, and the hotel differ greatly in a positive way compared to the "standard Gran Canarian hotels".

On the downside, was that the bathroom was flooded when I drained the bathtub, and there was no charged battery in the remote. But I'm sure that would've bern fixed right away if I had complained about it.

So all in all, highly recommended, and I would have this as my first choice again!