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Sheraton Salobre Golf Resort & Spa – reviews, photos

5.0 of 5
Urb Salobre Golf s/n, 35100 Maspalomas, Gran Canaria, Spain
Hotel amenities
Sheraton Salobre Golf Resort & Spa
Ranked #13 of 69 hotels in Maspalomas
4.0 of 5 stars 421 Reviews
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421 reviews from our community

What travellers say about this hotel
  • Beach house(7)
  • Gran Canaria(6)
  • Pool area(6)
  • Shuttle buses(5)
  • Very good(5)
  • Great view(4)
  • Star hotel(4)
  • Too cold(4)
  • Hot food(3)
  • Buffet breakfast(3)
Traveller rating
    193
    141
    39
    34
    14
Only show reviews for Family (59) | Couples (227) | Business (10)
Date Rating
London, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“A real let-down”
2 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

We stayed here for a few days over Christmas, hoping for a nice relaxing break, and overall were pretty disappointed. Things got off to a bad start - we arrived at quite a busy time, which is obviously nobody's fault, but it took an age to get checked in by the receptionist and we were the only ones there who weren't offered a welcome drink...I didn't particularly want one but it would have been nice to be afforded the same courtesy as everyone else.

The biggest problem that arose came on our first night, when a serious issue with our room meant we had no choice but to move. This was annoying enough in its own right but what really rankled was how poorly it was handled by the staff - it took several calls to reception (each time being told we would be called back in 5 minutes with details of our new room, which of course never happened) before we were eventually able to make the switch. By then our plans for the evening had been completely thrown off kilter.

We had breakfast in the main restaurant every day, and the only word I can use to describe it is chaotic. Guests have to find their own tables rather than being shown to one and there was nowhere near enough staff on duty, which meant long queues - particularly at the hot food counter. My wife at one stage was waiting nearly 20 minutes for a fried egg - ridiculous!

As for the rooms themselves, they are nice enough but overall there is no way I would class this as a 5star hotel - 4 at best, and that's probably pushing it. Needless to say we wouldn't return.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Galeota about Sheraton Salobre Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salobre2008, Director of Sales at Sheraton Salobre Golf Resort & Spa, responded to this review
23 January 2012
Dear Galeota,

First of all I would like to thank you for taking the time to write your review. We understand you were not completely satisfied with your stay, but have no record of the issue occurred.

I would like to take the time to further talk to you about your stay.

Please do not hesitate to contact me,

Sandra Leibrock. Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com
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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Peace & Quiet”
5 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

Love this place, 3rd year we have been. As I have said before, read up re hotel & what others think before you book. Great for those playing golf or want nothing but tranquility, if you want nightlife, then stay elsewhere.
To the person who complained about the bus not going to centre of town. Well, it is only about 5/10 min walk to the main bit of Maspalomas, to which town were you referring?
As for parking being expensive, I have mentioned in other reviews that 7 Euros is a steal compared to parking in say New York, Seattle or Miami. I would be paying £1 per hour to park outside my own door!
Hotel was very busy last week, yet we never had to wait long at breakfast or to be served in Sunset or Bar 230.
Our room this year overlooked the 7th floor pool & despite the amount of people at breakfast, this pool never got busy & was very quiet. We followed the sun & moved upstairs in the afternoon & yet again, no problem getting loungers & finding a quiet sheltered spot away from the unusually cooling wind.
Back next year we think.
Rettie

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salobre2008, Director of Sales at Sheraton Salobre Golf Resort & Spa, responded to this review
23 January 2012
Dear Rettie,

Thank you for your review! We are always happy to hear from our repeat guests.

We are very glad you enjoyed this visit, and are planning on a forth one already.

Do not hesitate to contact me, if there is anything I can help you with.

Sunny regards,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com
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Almere, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Salobre Golf Sheraton”
5 of 5 stars Reviewed 13 January 2012
2
people found this review helpful

We have booked hotel for short vacation in February. Scenery is absolutely astonishing. If you like golf, bring your clubs. Breakfast in the morning is very good, and chef will make whatever you prefer. Multiple swimming pools, with the best on top of the hill. Multiple bed's for relaxing also on this hill with a view of the surroundings.
Be aware that hotel is more or less ' in the middle of nowhere' which is an advantage for me, because we can avoid the crowds here (hate that!) and since we have hired a car, we can wherever we go, and coming home at the end of the day. The restaurant in the hotel is mot bad, but overpriced. Have your dinners in Maspalomas (lunch in hotel is but $$).
Staff is very friendly and helpfull, beds are very good and rooms are regular sized. View from balcony (have a nice sofa there) is very nice, especially when sun sets.
Before booking the hotel, make sure you become member of their loyalty program. You will be discounted on a room upgrade (if you ask friendly, of course).

Room Tip: Do not go for standard room but ask for upgrade to one level above this. Rooms are bigger and view i...
See more room tips
  • Stayed February 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salobre2008, Director of Sales at Sheraton Salobre Golf Resort & Spa, responded to this review
23 January 2012
Dear sir,

Thank you for the time you have taken to write about your experience with us. We are happy to know that you achieved the relaxation and fun you were searching for when you choose to spend you vacation in Gran Canaria, and you enjoyed our 7 pools, Balinese Beds for sun tanning and location of the hotel.

Please do not hesitate to contact me on your next visit to the island.
Best regards,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com
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Oslo
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Salobre Golf - Beautiful scenery - Highly recommended!”
4 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

At first I was a little worried that this hotel would be to secluded from the beach and nearby citycentre, but as I arrived to the hotel these concerns were quickly forgotten! This hotel is beautifully situated in the hills, with a breathtaking view of the hills and the sea. The fourposter sunbeds on top of the hill, with a heated pool and sunset bar, is the ideal romantic spot for couples, lovers, and even friends.

The hotel in itself, tho quite large, has different terraces with pools and restaurants and rooms with balconies, which creates more intimate zones, and an all together sensous and friendly athmosphere.

The Spa is also quite a nice experience, with a large heated pool, with jacuzzi, steambath, hot stones and saunas. In adittion they offer a great menu of massages and beauty treatments. I tried a special neck and back massage named the Akinson method. It did wonders for my sore shoulders and neck!

For New Years Eve I invited friends over, and we had the New Years Buffet, as the Gala Dinner already was fully booked. I must say we got value for money, and the dessert buffet was beyond imagination ; )

The hotel also had it's own New Years Eve fireworks - which certainly had a "wow"-factor.

Having breakfast was a treat in itself - friendly and effective waitors ensured that there were available tables at all times. A plus was also the fact that my waitress remembered the type of coffee I ordered the first morning, and served it every morning without me asking for it!

As i mentioned the hotel is situated a little in the outskirts, but taking taxi id cheap, so it cost me about 15 euros to get to Playa Ingles, and there were free shuttles to the beach.

Now this is a golf resort, but even if I dont play golf, it was the perfect spot for me to live, and the hotel differ greatly in a positive way compared to the "standard Gran Canarian hotels".

On the downside, was that the bathroom was flooded when I drained the bathtub, and there was no charged battery in the remote. But I'm sure that would've bern fixed right away if I had complained about it.

So all in all, highly recommended, and I would have this as my first choice again!

Room Tip: All rooms are auite good, but ask for obe on the higher floors, as it will give youva better view!
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  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salobre2008, Director of Sales at Sheraton Salobre Golf Resort & Spa, responded to this review
23 January 2012
Dear sir,

Thank you so much for taking the time to write such a lovely review of our hotel. It is a pleasure to hear that you enjoyed the location of the hotel, sunbathing at the Balinese Beds, our New Years Eve dinner and fireworks, and the breakfast buffet in the mornings.

We always look for ways to better our service and it makes us proud to learn about experiences such as yours.

We look forward to your return. Please, do not hesitate to contact me at anytime,

Warm regards,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
york
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Lovely hotel but nothing to do if you don't play golf”
3 of 5 stars Reviewed 11 January 2012

Spent three days over Christmas after a week at Anfi del Mar with hubby and kids (12/16).
Rooms lovely, great view of golf course and volcanic dry landscape, but no sun on our balcony. Food and wine excellent including Christmas dinner which at 55 euro pp, we thought was good value. Restaurant staff very good. Downside, the hotel seemed pretty empty and so rather souless. There was no entertainment of note (background music by man with keyboard) and there was very little for kids or adults to do other than sun bathe, although there was a pool table and ping pong in windowless teen dungeon. Heated pool on top floor lovely (other pools quite small and freezing) but my son who was very well behaved, was refused entry on lastpppday because of his age. This was a disappointing end to our stay, especially as other kids were at the pool.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask simonbarker100 about Sheraton Salobre Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salobre2008, Director of Sales at Sheraton Salobre Golf Resort & Spa, responded to this review
23 January 2012
Dear Simon:
First of all, thank you for taking your time to write your comments about the Sheraton Salobre Golf Resort & Spa.

We are delighted to know that you liked our beautiful hotel, its surroundings, view and restaurants.

Regarding your suggestions, be sure we will pass them on to the management for their consideration.

Best regards,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Salobre Golf Resort & Spa

  • Sheraton Salobre Hotel
  • Sheraton Maspalomas
  • Maspalomas Sheraton
Address: Urb Salobre Golf s/n, 35100 Maspalomas, Gran Canaria, Spain
Price range (per night):* INR6,836 - 27,846

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Sheraton Salobre Golf Resort & Spa
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