Great pool-area with a beautiful garden. We booked our trip and location because of this hotel. It is built like a frame so the inner garden is sheltered from the wind. We like to bath a lot and preferable in the sea but this time we stayed more at the hotel in the pool. The only thing that wasn´t to our satisfaction was the bedsofa which two person should be able to sleep in. It was very small and weak, but fortunately our kids agreed to sleep together. It was one hour walk to the Maspalomas playa, we like to walk and dont mind. There was also free busses in both directions.

We exchanged timeshare points for Palm Oasis and it was a great deal. Cannot think of a negative thing to say. It is a bit far from the centre (Is this a bad thing?) and apart from the nice restaurant in the resort, there is only a good chinese within walking distance, but as we hired a car, this was not a problem. We have eaten in the restaurant 3 times, 2 buffets and one from the menu, all were very nice. The pool bar during the day does great food and drink as well. We are in apartment 116, 1 bedroom apartment and it is nicer than anything we have had through Diamond Resorts, quiet, very clean, well equipped, lovely terrace to sit on. Comfortable beds, cleaner comes in every day.
The large pool area (Palm Oasis!!) is fantastic. 4 pools, kiddie pools, hot tubs, all presented great, lovely trees and flowers, all spotlessly clean. Noticed that water samples were taken frequently during the day.
All the staff we have met have been great, very friendly and helpful. the supermarket is open every day, English papers are the same day after 0900hrs.
We have not left yet and are already planning to return later in the year! Great place to have a vacation

been here about 15 times it is a magic place great ground's an gardens lovely pools so clean an warm as they are heated all year round
we do have own room here for a week a year but we do like to go for 2 weeks so we do buy another week or 2 if we can it is quite at night so you get a good night sleep an the main town is only a short taxi ride away about 5 euros the staff are friendly an do speak most language's the rooms are cleaned everyday except sunday
the beach is the best beach you could ever see it go for miles as it is the sand from the sahara dessert
an there is a free bus to take you there

Not the best service experienced - on arrival, we requested that someone show us where the apartment was but after half an hour searching we were shown by the gardener/bin man where it was - he was very helpful and actually helped take our bags up.

Accommodation is adequate although rather dated - thankfully were given a place with terrace, but I'd think the lower apartments are not as pleasant.

Pool was way too cold and investing in heating would be a huge benefit.

Entertainment was non-existent. Most nights, we'd see about three or four people grabbing some mediocre drinks (the Sangria was from a carton and not freshly made).