We arrived to vista golf at 7.30pm on the 30th of December, went to the reception to be met , what can only be called the rudest and most ignorant Man. he asked for our vouchers which we presented and then shouted passports , we handed them over . and he gave us our keys whilst coughing in our faces. reminded me of a skit scene from little britan.
We decided hes rude ignore him . went to our bungalow and got ready for dinner , to find the door would not lock it was broken, i went back to the recption to find it shut at 9.30pm, there was a pleasent enough character , i presume a night manager who did his best to fix it then told us that he could not and it would have to be the morning, we naturally did not want to leave our belongings unsecured , so had to repack and leave them in a friends bungalow as the night manager said he had no authority to give us another room. We returned late and went to bed to be woken by two guys standing over our bed demanding money, to which were disturbed by the maid and ran out past her getting nothing luckily.I immediatly ran down to the reception to report this to tell the large than life manager what happened , and he turned ignored us and walked away, we were furious at this stage, he then re appreared and said it was our own fault we should have locked our door, we tried to explain but he kept shouting and yelling over us saying we must have broken the door, and to get out. I demanded the ploice at this stage as the man is clearly unhinged and was shouting and screaming about --- british ( we are irish).
HE then calmed down and immedlatly offered a new room and he would have our belongings moved. Every where was booked out we tried to find somewhere else and just gave up and took the room, we had paid for it up front and knew we would not get a refund , so why bother having this lunatic ruin our holiday.
We only saw him once over the 6 days we there, but his staff that we had spoken to and my very upset partner after the intial confrontation saying he was a very rude man and this was typical.The complex to give it, its dues is clean, some what basic but practical and close enough to all amenties/
In my 18 years travelleing extensivley and being a hotel manager professionaly I have never some across such rudeness in my life. shame on him. The man should hire a manager who has some form of people skills and he should stay well away from the public.Needless to say we will never set foot there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC