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Dunas Mirador Maspalomas – reviews, photos

3.0 of 5
Calle Einstein s/n, 35100 Maspalomas, Gran Canaria, Spain
Hotel amenities
Dunas Mirador Maspalomas
Ranked #22 of 69 hotels in Maspalomas
3.5 of 5 stars 697 Reviews
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697 reviews from our community

What travellers say about this hotel
  • Pool bar(59)
  • Very good(35)
  • Free bus(22)
  • Reception staff(13)
  • Star hotel(13)
  • Air conditioning(13)
  • Rooms are clean(11)
  • Half board(11)
  • Ice cream(10)
  • Friendly and helpful(10)
Traveller rating
    152
    268
    161
    70
    46
Only show reviews for Family (178) | Couples (282) | Business (2)
Date Rating
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Good for a 3 Star”
4 of 5 stars Reviewed 7 February 2012
8
people found this review helpful

We stayed here in February wanting a nice relaxing break in the sun and it didn't disappoint. The hotel itself was in a quiet residential area but there are a couple of restaurants and a spar next door. The hotel was clean and the staff were friendly and helpful.
Our room was on the top floor and we had a nice corner balcony. The room was basic and clean. The maids came in 5 times whilst we were there for a week which was great.
We both felt that considering the hotel is 3 star, the all inclusive food was pretty good. Breakfast much better than other all inclusive resorts we've stayed at. Freshly cooked pancakes and an egg-chef? Great!

Evening entertainment was a mixed bag but after a few very generous measures...who cares?

The only negatives that I feel are worth mentioning are as follows:
On the all inclusive menu it says "Cocktails/Alcoholic cocktails" However further enquiry revealed that only pina coladas and tequila sunrises are included. The cocktails come pre-mixed out of a machine and taste vile.
The house wine is revolting!

Overall this is a really good 3 star hotel, don't expect 5 star luxuary but do expect a warm welcome, some decent grub and a clean room

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MissChardonnay_25 about Dunas Mirador Maspalomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Director de Relaciones con Clientes at Dunas Mirador Maspalomas, responded to this review
16 February 2012
Dear "Miss chardonney_25",

thank you so much for leaving a positive review of our hotel.
We are pleased to read, that you had enjoyed a relaxing break in the sun and of course we hope, that you will visit us very soon again.
I took notice of your criticism relating to the cocktails and the wine. I only can say, that you have a lot of possibilities to mix the cocktails on the pool bar. If you want something special, our staff will surely do this for you.
Thank you for the remarks. Only with the reviews our clients we get to know what we should change to improve ourselves.

Kindest regards,
Dunas Mirador Hotel
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Leeds, United Kingdom
1 review
6 helpful votes 6 helpful votes
“very good hotel”
4 of 5 stars Reviewed 4 February 2012
6
people found this review helpful

Just got back from a week at the Dunas Mirrador, it is a lovely hotel very clean & comfortable. we had a pool view in block C that had the sun all morning. the food was very good especially the breakfasts & dinners. we choose to eat out twice just for a change at the chinese just at the entrance to the hotel & down the road at the grill house both were excellent value for money. the walk down to maspalomas takes about 40 mins & is a lovely walk. would definately return to this hotel it is good all inclusive hotel.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Julesb2 about Dunas Mirador Maspalomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Director de Relaciones con Clientes at Dunas Mirador Maspalomas, responded to this review
13 February 2012
Dear "Julesb2",

thank you so much for your positive feedback of our hotel. It makes us proud to read, that everything was to your satisfaction.
It will be a pleasure for us to welcome you very soon again.

Kindest regards,
Dunas Mirador Hotel
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Birmingham, United Kingdom
1 review
16 helpful votes 16 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed 3 February 2012
16
people found this review helpful

Me and Me husband have stayed at dunas mirador twice and we thoroughly enjoyed each visit and would not hesitate to return or recomment the hotel to friends!!

This time we stayed in block C425 during january 2012 with a sea view which was lovely.We went all inclusive each time we have stayed and it is worth every penny, the only down side is putting on all the weight ;)!!

They serve breakfast between 8 and half10, lunch by the pool from 1-3 or you can eat in the restauraunt between these times also depending what you fancy. cake time is between 4 and 5 o clock an tea is served between 6 and 9.There are snacks served throughout the day and the drinks between 9.30am and 11pm.The food is of excellent quantity and quality and i think that there is something for everyone to be honest.

The rooms comply with your basic needs with a comfortable bed, dressing table and bathroom with a bah/shower and balcony. There is no air con but we didnt need it but im not sure how this would be during the height of summer. The bedding and towels are changed everyday apart from thursdays and sundays which we felt is quite reasonable and you can have a safety deposit box for a small fee from reception which we did for piece of mind.

The hotel is away from everything but a easy access to the beach and shops is a taxi ride away for only 3euros which is a bargain we thought. or if you would prefer you cabn take the free bus which runs from outside the spar which is just round the corner from the hotel.

There is entertainment on each night which we thought was good to include parrot show, egle show, snake show, grease, elvis, andbingo and so on....the animation team work hard to get everone involved in activities throughout the day such as pingpong, water polo and water aerobics, dancing ect.

In mu opinion this hotel is better than a three star and a real bargain so dont listen to the bad reviews and i really suggest that you go and try it out for yourself. after all you cant please everyone and some peiople like to moan for the sake of it!!!

Helena and maurico

Room Tip: sea view in block c is very nice
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Helenita_12 about Dunas Mirador Maspalomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Director de Relaciones con Clientes at Dunas Mirador Maspalomas, responded to this review
13 February 2012
Dear Helena and Maurico,

it makes us happy to read your informative and really friendly comment. Thank you so much for sharing it on "TripAdvisor" and thank you for recommanding us.
I will pass all your compliments to the responsible departments, who will be surely very proud to hear this.

It will be auch a pleasure for us to welcome you again very soon.

Kindest regards,
Dunas Mirador Hotel
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london
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not an ideal hotal, very poor service”
2 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

We have stayed in Dunas Mirrador, Maspalomas in 2010, March.
The hotel was an absolute disappointment. One of us got a serious case of food poisoning form the hotel's restaurant. Te staff was ignorant an unfriendly from the start. Than when we needed urgent help they basically pointed my partner where the pharmacy is and did not care at all that we almost had to call out an ambulance as I was in a very bad state with high temperature.
We had similar stories of my sickness from other guest staying in the hotel, so we soon learn this is an every day thing and the hotel does not show any sign of sympathy or would carry out some sort of investigation to avoid guests getting seriously ill. Given we only took a short break, two days illness ruined our holiday totally.
Other than that, the hotel is noisy, you can hear everything in the rooms, from the corridor which echos as well as from outside of the street. We have been kept up a few night by noisy party people.
The hot water runs out every morning and dinner time and the water pressure is a disaster. There is not fridge, hairdryer in the rooms, which was expected from a 4star hotel...& the bed linen is so used and old it did not give a feel of comfort at all.

The pool was not heated, even so ti was advertised to be heated (given the time of the year, this we specifically checked prior booking) and the last negative is the location: it is pretty far from the beach and city center, you need a taxi or a bus every time you wanna go somewhere.

I would never recommend this hotel to anyone and will not return. Klara

  • Stayed March 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask klara b about Dunas Mirador Maspalomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Director de Relaciones con Clientes at Dunas Mirador Maspalomas, responded to this review
16 February 2012
Dear "klara b",

thank you for taking the time to comment your stay from March 2010.
At first I have to say, that we are not a four star hotel, but a three star hotel.
I really feel sorry, that one of you got ill in the hotel. I can assure you, that our staff always is worried, if a client is sick and they will do everything to improve their condition.
If you are unhappy with your room, don't hesitate to call the reception. They will change your room withour any problems, provided there is one room left.

We hope, that you give us nearly 2 years later the chance to convince you from our services. That's why we look forward to welcome you again.

Best wishes,
Dunas Mirador Hotel
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2
people found this review helpful

This is our 3rd time at this hotel not sure what to expect as never been there at new year .Even

etter than summer holiday .Looking back you could consider this hotel as more than 3 star .Food and service 1st class only draw back put on too much weight on .New years eve had champainge dinner two sittings as hotel was very busy also gave out party hats etc at bar to bring new year in .This hotel is ideal if you just want a relaxing break and would recomend this hotel .Not ideal for young ones looking for night life .'''

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask laichpark about Dunas Mirador Maspalomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Director de Relaciones con Clientes at Dunas Mirador Maspalomas, responded to this review
13 February 2012
Dear "laichpark",

it is such a pleasure for us to read your nice comment about your stay in our hotel during new year. We are proud to read, that you enjoyed your holidays and that you would recommend this hotel to others.

We are delighted to welcome you the 4th time.

Kindest regards,
Dunas Mirador Hotel
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Additional Information about Dunas Mirador Maspalomas

  • Dunas Mirador Hotel Maspalomas
  • Maspalomas Dunas Mirador Hotel
  • Dunas Mirador
Address: Calle Einstein s/n, 35100 Maspalomas, Gran Canaria, Spain
Price range (per night):* INR3,779 - 8,448

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