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Seaside Grand Hotel Residencia – reviews, photos

5.0 of 5
Avenida del Oasis 32, 35100 Maspalomas, Gran Canaria, Spain
Hotel amenities
Seaside Grand Hotel Residencia
Ranked #1 of 69 hotels in Maspalomas
4.5 of 5 stars 114 Reviews
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114 reviews from our community

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yorkshire
Senior Contributor
35 reviews 35 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“A jewel amongst swine!”
5 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

Maspalomas is geared to the mass tourism market. A walk along the prom introduces to the largely retirement age, mainly germanic, pensioners getting their winter sun. In the midst of this world is the gran hotel residencia. This hotelcontinues to provide luxury, both in rooms, facilities and not least, food. We have now spent a number of Januarys holidaying here, and every year is excellent. Not a hotel for children, they will get bored or knock something valuable over! Amongst the high points at this hotel is the half board rate. For not alot of money one can dine on michelin standard food at night. Breakfasts have been mentioned before, but there can be few places offering the range of choices, or freshly cooked breakfasts! There can be few places in the world to equal this gem amongst the 'also rans '

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask poggy11 about Seaside Grand Hotel Residencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang Tesch, Manager at Seaside Grand Hotel Residencia, responded to this review
30 January 2012
Dear Guest,

We wish to thank you for your review on Tripadvisor and are delighted that you once more enjoyed your stay at our Seaside Grand Hotel Residencia.

With pleasure we read that our high quality standards, including our exclusive gastronomy, meet your expectations.

We appreciate your kind words and are glad to hear that our Seaside Grand Hotel Residencia serves as a special place for relaxation and refuge from daily life.

We look forward to welcoming you back on your next “winter break” holidays and remain

with best regards,

Wolfgang Tesch
General Manager Seaside Grand Hotel Residencia*****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bigbury-on-Sea, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“after 14 days and with fourteen to go...............”
4 of 5 stars Reviewed 28 January 2012

This wonderfully comfortable hotel has significant repeat business,which is no surprise.Most of the returning guests request ,and are allocated the specific room of their choice by number.Such return business can bring difficulties of exclusion to new business - it is a matter of balance - both from the management viewpoint and the guests - not always uderstood.
The food service is of a value and innovative quality well beyond its pricing and many use half board terms as a result.

Wednesday and -Sunday barbecues are truly feasts of boundless satisfaction - both to the eye and the appetite.

It is very rare in these times to witness both the owner and the General Manager in daily attendance to the welfare of the guests...............it happens here!

The wine list,evening music,spa services,treatments,gymnasium,thalasso pool,accomodation and local interest potential are all of the highest quality - to be expected in an hotel of this excellence.Those who require closer access to the beach (5 walking minutes) probably chose the wrong hotel for their tastes.

Front of house is done very well and with great enthusiasm and energy - clearly mistaken for rudeness by some past reviewers.

The housekeeping functions appear to be divided into three seperate duty schedules - which gives rise to some inconsistencies due to lack of synchronisation..........can be improved although efficient in cleaning

The pool photograph on the web site is very misleading and can be off putting suggesting severe lack of space.Not so,the pool side is open,well managed and maintained throughout the day.

This hotel has an excellent location for golf and other good local and natural interests.

The guests are typically well mannered,mature people who clearly appreciate that the hotel provides a true paradise of peace,relaxation and island exploration.

There are many holidaymakers who would find such an environment not to their liking - some have reviewed earlier.

This hotel is based on "old money"investment from a very long time ago and one would expect some traditions of courtesy and service to be sustained.....and they are!

Room Tip: you MUST speak to your agent or the hotel direct otherwise you may be allocated an unsuitable room.M...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tony d about Seaside Grand Hotel Residencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang Tesch, Manager at Seaside Grand Hotel Residencia, responded to this review
6 February 2012
Dear Mr. Tony,

On behalf of the entire team of the Grand Hotel Residencia I would like to take this opportunity to thank you for staying with us and for having published your impressions with regards to your experiences in our hotel.

It has been indeed a pleasure in reading through your detailed observations and excellent feedback, thank you very much for the time taken and please rest assured we all will work even harder in order to work on our areas of improvement and to increase our guest satisfaction. I took already the liberty to talk to our Executive Housekeeper in order to synchronize certain daily tasks in a better way.

Thank you for your feedback with reference to the pictures on our website regarding the swimming pool, this will be best taken care of, as our Sales & Marketing Department has already been informed.

We all wish you wonderful and sunny days here on Gran Canaria and the entire team will remain at your service 24 hours per day.

Best personal regards,

Wolfgang Tesch
General Manager Seaside Grand Hotel Residencia*****GL
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Berkshire
Contributor
20 reviews 20 reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Utter perfection”
5 of 5 stars Reviewed 3 January 2012
8
people found this review helpful

This has to be one of the best hotels I have ever stayed in. The reception staff went out of their way to be friendly and welcoming. The setting is very peaceful and attention to detail is evident. The decor of the room was Spanish colonial style and very comfortable and clean. The breakfast buffet was amazing with a varied choice of food. The grounds and swimming pool area are well manicured with an abundance of bougainvillaea and palm trees. Superb dinner menus. We stayed there over the Christmas period and an extensive Christmas programme had been organised. An excellent venue if you're seeking peace and quiet.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Montysmother about Seaside Grand Hotel Residencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang Tesch, Manager at Seaside Grand Hotel Residencia, responded to this review
10 January 2012
Dear Guest,

We wish to thank you for your comments on Tripadvisor.

It has been a pleasure welcoming you and your family at our Seaside Grand Hotel Residencia during the Christmas holidays.

We are delighted to read that you fully enjoyed your stay with us and that we had the possibility to thoroughly spoil you with our first-class service and our exquisite gastronomy.

Furthermore, we will be pleased to pass on your kind words to our staff, as this is our best motivation.

Once again, we thank you for your review and look forward to meeting you at the Seaside Grand Hotel Residencia on future holidays.

Best regards,

Wolfgang Tesch
General Manager Seaside Grand Hotel Residencia*****GL
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“Not quite up to it”
3 of 5 stars Reviewed 26 December 2011
7
people found this review helpful

This is an expensive and well maintained hotel. The location isn't great as there are no sea views and a five minute walk to the beach. Over in the large srea of and dunes you can expect to find a large number of gay nude men. Staff at the hotel lack the confidence that you expect to find at a 5 star facility. Finally, most of the guests are likely to be German and many of them will be over 70.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by John S for Maspalomas
Ask John S about Seaside Grand Hotel Residencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang Tesch, Manager at Seaside Grand Hotel Residencia, responded to this review
10 January 2012
Dear Guest,

Thank you very much for your comments on Tripadvisor.

It has been a pleasure welcoming you at the Seaside Grand Hotel Residencia in December 2011.

We regret to hear that the location and our staff did not meet your expectations.

The beach of Maspalomas has an extra nudist zone, which is remote from the other part of the beach, so that every person can enjoy its preferences.

As we are always open for improvements, we would like to know your observations more detailed regarding our employees lacking confidence. Please be so kind and contact me directly at the hotel.

Once again, we wish to thank you for your review and wish you all the best.

Kind regards,

Wolfgang Tesch
General Manager Seaside Grand Hotel Residencia*****GL
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Leeds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Nice location, but....”
4 of 5 stars Reviewed 9 December 2011
4
people found this review helpful

I have to agree with previous travel reports, a really really nice hotel, great location (quiet), good food and style....the staff have been great, except the fact that sunloungers have been reserved in the early morning hours (and partly by staff who have cashed a good tip for doing so) and the rudeness of the Reception Manager Mrs. Leibermann. All other staff (starting from the porter, reception etc. to the maids) have been superb.
We would possibly go back, but next time during low season.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask TravelLady444 about Seaside Grand Hotel Residencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang Tesch, Manager at Seaside Grand Hotel Residencia, responded to this review
10 January 2012
Dear Guest,

We wish to thank you for your review published on Tripadvisor and are delighted that you enjoyed your stay at our hotel.

Furthermore, we are gratified to read that especially our location and our exclusive gastronomy were to your full satisfaction.

We are always eager to inform our guests that the reservation of the sun loungers is not permitted. By informing our guests personally and including the information in our welcome cards, we trust that our guests heed this policy.

Please accept my personal apology that our Front Office Manager did not meet your expectations, however I also would like to know what did happen precisely in your particular case, as Mrs. Liebermann is a very experienced, highly customer driven, well reputed and long serving loyal employee to our company. Please be so kind and contact my directly via w.tesch@grand-hotel-residencia.com .

It would be a great pleasure to have the possibility to welcome you back on Gran Canaria and at our Seaside Grand Hotel Residencia.

Kind regards,

Wolfgang Tesch
General Manager Seaside Grand Hotel Residencia*****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Seaside Grand Hotel Residencia

  • Seaside Grand Maspalomas
  • Grand Hotel Residencia
Address: Avenida del Oasis 32, 35100 Maspalomas, Gran Canaria, Spain
Price range (per night):* INR17,563 - 44,131

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