We have just returned from Christmas and are already planning to return. Excellent customer service offered by all well trained and very friendly staff- brilliant selection of food even on half board- vista of the dunes,sea and mountains are breath taking. Predominantly geared towards adults with a great range of pool areas and activities. Try The Orangery restaurant as a treat- WOW factor food!!! Take a taxi to Puerto RICO and then a sea taxi Mogan, delightful trip to a beautiful small resort. This was a real eye opener as the quality of service, location and amenities were exceptionally high.

The Palm Beach hotel is a nice one. The service is perfect. The breakfast is perfect as well. Sure we are talking about an 5 star hotel. The dinner and the barbeque (every 2 or three nights) is delicious as well. The second pool is very beautiful and sourounded by palms etc. BUT: They the Palm Beach was the first desist hotel at Gran Canaria. And yes that's true. In 2011 I am expecting something different of a design hotel. Room very small, almost no design. Pricing about €130-200 per night and person. Dinner €51 (!) per person. Ok it's a 5* hotel, but still located in spain. In some areas there is design, but do not expect s.th. like East Hotel in Hamburg or Side Hotel. Summary: perfect service, location top, pricing much to high, no wow-effect about the design 

The hotel has beautiful trendy decor and is well located to walk along the front. There are bigger shops the further you go and also some nice looking restaurants on the sea front.

The hotel has several pools although one was being refurbished when we were there. I used the spa and had an expensive but very high standard of pedicure.

The restaurant food is good although every second night is a table d'hote - you sit outside to eat and there is some live music usually v chilled. The trees have lights in and you can sit having drinks after your meal enjoying the warm evening.

We also had lunch in the hotel most days as the service was great as was the gazpacho.

We had to move rooms as we were above the nightclub area (central part of hotel) and only one floor up but we were moved no problem. Also because the flight was delayed there was a cold meal left for us in our room which was really welcome.

We had a week at Palm Beach in October 2011 and loved the hotel. As our children have now grown up and left home we prefer an adults only hotel. There were a number of children at the hotel but were well behaved and, in any event, the hotel has an additional pool for adults only which is designated as a quiet area.

We arrived at around 03.30 am and found the staff very welcoming and helpful. Our cases arrived at our room just as we were being shown in the door.

At breakfast the first morning we were a little surprised at the lack of a free table but the staff quickly found one for us. There are additonal restaurants (for a supplement) but unfortunately only one was open during our stay. We used this twice and really enjoyed the food and the service. Most evenings in the main restaurant was barbeque, which was a buffet with superb food in terms of choice and quality. We only experienced full waiter service for one meal and the service could have been quicker but we weren't in a rush so it wasn't a problem.

The room was extremely clean and well equipped with a sea view. The maid notced that there were birthday cards in our room and arranged for a complimentary bottle of champagne to be delivered. What fantastic service!