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Hotel Dunas Suites and Villas Resort – reviews, photos

4.0 of 5
Avda. Sunair s/n, 35100 Maspalomas, Gran Canaria, Spain
Hotel amenities
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10% off room rate
Hotel Dunas Suites and Villas Resort
Ranked #19 of 69 hotels in Maspalomas
4.0 of 5 stars 485 Reviews
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485 reviews from our community

What travellers say about this hotel
  • Animation Team(11)
  • Very good(9)
  • Evening entertainment(7)
  • Mini disco(6)
  • Not much(4)
  • Main pool(4)
  • Air conditioning(3)
Traveller rating
    147
    202
    71
    42
    23
Only show reviews for Family (235) | Couples (110) | Business (2)
Date Rating
Norwich, UK
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Lovely Winter Break”
4 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

Really enjoyed our week at the Hotel Dunas. Anyone who finds fault with the food ....... well, I just don't know what to say. Huge choice every night and always something different. Surprised I'mnot the size of a house after our week there. Our room was lovely, far enough away to be quiet but not too far that it felt like miles to walk anywhere. Whilst we were there is was mainly Swedish, Finish and Dutch people at the resort. The pools are outstanding - if you don't fancy one you wander off to another. All very clean and tidy. The gardens were equally well kept. On the down side: the only English TV on the satelite in the rooms was Sky News - not very entertaining, but then I don't go on holiday to watch television. Bit of a long walk down to the beach, but at least it is a flat walk - and stopped me piling on the pounds! We really enjoyed our holiday - maybe echo other people regarding reception - they seem to try to ignore you in the hopes you will go elsewhere, and they need to learn to smile at you more! Other staff - especially the restaurant and cleaning staff - so friendly and helpful. Nothing was too much trouble. Would we go there again? Yes, and I would recommend it to others as well.
We went by local bus to Las Palmas and then went on the tourist bus around the city - really good value, and fun! Bus timetables mean nothing! Just look for the bus number or place name as they don't stick to the times at all.
Also went by bus to Porto Rico then got the boat to Mogan - that's a brilliant day out and so cheap. Unless you want to go to the market, don't do this on a Friday - it was packed.

Room Tip: Ask for a room away from the reception area and not next to the childrens play area. Other than tha...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Nor_folk44 about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
16 February 2012
Dear “Nor-Folk44”,

Thank you for the time you spent writing about your experience in our hotel.

We are pleased to hear that you enjoyed a wonderful holiday, that you appreciated the friendly staff as well as the tasteful food we had on offer. We definitely forward your praises to our staff, who will be motivated to go on offering the best service with the aim to achieve the highest customer satisfaction.

We regret your disappointment about the reception staff. We are trying to discover what happened, because normally they have a very good rating at friendliness.

We also thank you warmly for your recommendation of our resort to your friends. We look forward to welcoming you again.

Best regards,

The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Lovely environment and delicious food.”
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

We have just spent 2 lovely weeks here and were really impressed with the clean and spacious villa set in such beautiful surroundings of trees and flowering bushes. We saw Hoopah birds every day! The food was fantastic as was the location because it is a short walk walk from sandy beaches and goes past a nature reserve with coots, herons and storks and the mere is teeming with fish.We loved staying here and will return for longer than 2 weeks next year. We are glad we hired a car because it enabled us to explore the fascinating interior of the island and to appreciate the mountains and undeveloped western coast. Most of all, it was nice to have a comfortable, private and roomy chalet to relax in when we just hung around and read on the patio. Brilliant!

Room Tip: Hire a car. This is a big island to explore. Ask for chalet facing south or west. Bring a camera.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Judi B about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
13 February 2012
Dear Judi,

Thank you very much for your positive review about the vacation spent with us. It was a pleasure to read your lovely review about our hotel, especially your kind words about our service and the beautiful surroundings.

We look forward to welcoming you again next year.

Kind regards,

The Management
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göteborg
1 review
4 helpful votes 4 helpful votes
“Dunas Suites”
5 of 5 stars Reviewed 1 February 2012
4
people found this review helpful

Me and my family visited Dunas Suites in January 2012. I have only positive experience from this hotel! The service was really great, everyone in the staff was really friendly. The pools where really nice, although it was a pity that the main pool wasn't heated... Next to the main pool they had a poolbar who served warm and fresh food every day. The waiters in the poolbar where fantastic, working all day and later in the night they continued working in the bar from the disco until 12-1 o'clock.
The rooms where alright and I have nothing to complain about the cleaning.
The best in the hotel was not the food, the pool or the place. The best thing was the animationteam! I've visited alot of hotels with animation before, but this one was the best one. The Miniclub was fantastic, and also with swedish leader! My kids loved it! Only one swedish person in the team wich I found a bit wierd because the hotel was almost only scandinavians. For me I prefered the relaxed games wich was going on every day, darts and so on, The whole team was just wonderful but I would like to say one extra thank you to Elin (miniclub) and to Mederos who was working in the poolbar. Thank you guys for making our holiday the best and I hope to see you again next year!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask johanna k about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
13 February 2012
Dear Johanna,

Thank you so much for your nice review about our hotel. We are pleased that you spent such a great time with us. We definitely forward your praise to our staff. It will be a motivation to go on doing their best to fulfil the wishes of our clients. We are also very glad that your children had a lot of fun with our animation team.

We look forward to welcoming you again.

Best regards,

The Management
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Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Good Accommodation but disappointed with the food”
3 of 5 stars Reviewed 31 January 2012

We stayed at the Dunas suites and villas resort in January 2012 on a half board basis. The accommodation and surroundings were comfortable and kept clean. The staff were friendly and helpful however the food drastically let the resort down. I raised my concerns regarding the low temperatures of the food in the bain marie with the hotel maitre'd and the reception staff. I was told the temperature of the bain marie would be increased to ensure the food was hot. Unfortunately this never happened and the food on the hot plate was boardering on being luke warm / cold, increasing the risk of food poisoning. The food was also geared towards the scandanavian market, who were there in abundance.

The pool area is very crowded and noisy, however, the beach is within walking distance.

I would not recommend the Dunas suites for anything other than S/C or B&B (at a push) as the hotel were aware of my concerns regarding the low temparatures of food and failed to act to rectify the problem. Its only a matter of time before someone becomes ill.

Room Tip: Ask for a suite on the upper level which is quieter.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Lorraine F about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
16 February 2012
Dear Lorraine,

Thank you very much for your review about our hotel.

We are very sorry to hear, that you were not completely pleased with our food. All the critics are welcome because that enables us to improve our service at guest’s satisfaction.

We hope you enjoyed your vacations anyway and we would like to welcome you again soon.

Kind regards,

The management
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Mayo
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Lovely”
4 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

Four of us stayed here at the beginning of January.Accomodation was lovely if not a bit dark, we were in rooms in the number 600's so did not really get any sun only in the middle of the day Staff excellent, animation team second to none, very enjoyable watching animation team. Pools fab, sun loungers very close together. Breakfast was excellent, everything you could ask for. Would return but would ask for a room on the same level as reception.

Room Tip: Ask for a room on the same level as reception and you will get a lot more sun.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by AlannahMayo for Maspalomas
Ask AlannahMayo about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
9 February 2012
Dear Alannah,

Thank you so much for your nice review about our hotel. We are very glad that you spent such a great time with us.

We would like to welcome you soon again.

Kind regards,

The Management
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Additional Information about Hotel Dunas Suites and Villas Resort

  • Dunas Suite Hotel
  • Dunas Suite Hotel Maspalomas
  • Hotel Dunas
  • Dunas Hotel
Address: Avda. Sunair s/n, 35100 Maspalomas, Gran Canaria, Spain
Price range (per night):* INR4,891 - 12,617

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