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Hotel Dunas Suites and Villas Resort – reviews, photos

4.0 of 5
Avda. Sunair s/n, 35100 Maspalomas, Gran Canaria, Spain
Hotel amenities
Special offer
10% off room rate
Hotel Dunas Suites and Villas Resort
Ranked #19 of 69 hotels in Maspalomas
4.0 of 5 stars 485 Reviews
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485 reviews from our community

What travellers say about this hotel
  • Animation Team(11)
  • Very good(9)
  • Evening entertainment(7)
  • Mini disco(6)
  • Not much(4)
  • Main pool(4)
  • Air conditioning(3)
Traveller rating
    147
    202
    71
    42
    23
Only show reviews for Family (235) | Couples (110) | Business (2)
Date Rating
Dublin, Ireland
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
51 helpful votes 51 helpful votes
“Brilliant holiday, lovely location”
4 of 5 stars Reviewed 28 January 2012

Myself and my boyfriend are just back from 9 nights in Hotel Dunas. We had one of the villas for the duration of our stay and we really loved it. We were right at the end of the resort, far away from the main pool and the restaurant/entertainment areas which suited us perfectly. We stayed on a B & B basis, the breakfasts were really great, lots of choice, everything we ate was fresh and tasty.

We lay by the back pool most days, lovely and quiet and no problems getting a lounger as we were up early enough, had lunch in our villa and then would walk to the beach area for dinner (10 mins, people saying more must be slow walkers!). We loved the location, it was just right for us, even with the crooning every night from the restaurant next door, it was always finished by 10.30pm. Speaking of that restaurant, AVOID, the staff were rude and the food well below average. The food at the pool bar in Hotel Dunas was nice enough, nothing too fancy but did the job for us on a couple of lazy days when we didn't feel like making our own lunch. I can't comment on the dinners as we went out every evening.

Our villa was very comfortable and clean, all the previous talk of cockroaches definitely didn't apply to us, we didn't see any apart from a very dead one on our last day, outside! We found the accommodation rates to be very reasonable for what we got. I found all the staff members, including reception staff, to be friendly, efficient and helpful. Special mention to the wait staff during breakfast and in the pool bar, they were all really lovely.

There is a bus-stop right outside the hotel, the local buses are regular and a very good service, we took a trip to Puerto Mogan, well worth a visit even though the clifftop roads were a little terrifying! We also went in to Playa Del Ingles for dinner one night, had a nice meal in Mamma Mia in the Yumbo Centre. Definitely worth a visit.

I would have absolutely no hesitation in recommending Hotel Dunas to friends and family and we will be back!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask beccafly81 about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
16 February 2012
Dear “beccafly81”,

Thank you so much for your nice review about our hotel.

We are pleased that you spent such a great time in Gran Canaria and with us. We are happy that you enjoyed the bungalow of your desire, the food we had on offer and the service.

We forward your praise to our staff. It will be a motivation to go on doing their best to fulfill the wishes of our clients.

We look forward to welcoming you back again in the near future.

Kind regards,

The management
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snodland
1 review
5 helpful votes 5 helpful votes
“Absolutely wonderful”
5 of 5 stars Reviewed 23 January 2012
5
people found this review helpful

My boyfriend and myself have just returned from 1 week in Dunas Suites. Firstly the apartment was very spacious, 2 single beds in a very large bedroom, roomy bathroom and a nice lounge with fridge in it. We were half board, food was lovely and varied, could of been a little warmer but on the whole lovely. Staff throughout the complex were so friendly, couldnt do enough for you. The pool was clean and staff around the pool area were always checking it and cleaning it where necessary. A nice 15 minute walk to Maspolomas Beach, lovely sandy beach with beautiful dunes. Sea was very cold but it was january after all, weather was very nice 20 ish but did get windy on the beach but still came back with a nice tan. Market on weds and sat good bargains especially bartering. If i had to come up with any negative points about this holiday they would be very minor, ie. only sky news and cnn channels in english and no kettle in the room. Entertainment was going on although we didnt go to any of the shows, there was always something going on each nite and during the day around the pool. Rooms were cleaned exceptionally well and llinen changed regularly, also nice to have a little table and chairs outside the apartment, i strongly recommend this hotel especially after reading some bad reviews, cockroaches everywhere, didnt see one the whole holiday.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jenny a about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
9 February 2012
Dear Jenny A.,

We are glad to hear about the very good and positive experiences you had during your stay at the Dunas Suites&Villas.

It is nice to hear that you liked our rooms, services and the variety of our buffet. We thank you a lot for the annotation concerning the temperature of our food. It is always good for us to know about things like that to improve our services.

Our staff will be very happy to hear that they did their job very great.

We hope to welcome you again.

The management
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Volendam, Noord-Holland, Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“They hit it twice in a row!”
5 of 5 stars Reviewed 20 January 2012
2
people found this review helpful

We first visited Dunas in January 2010 and had a great time. Nice accomodations with a suite and small patio. Quite a large facility but it doesn't feel as such. Very kid friendly...like it or not. They have a great staff, from front desk to dining to housekeeping. We were most impressed with the variety and quality of the all-inclusive. Buffet food can never be perfect but they got pretty close. Bravo! We spent 10 days and enjoyed ourselves completely. We decided to return again this past week and they hit it twice in a row! Bravo for job well done. The weather was a bit less cooperative but the Dunas was not. We are seriously considering this to become the annual winter holiday.

Room Tip: get a villa vs a suite. same interior layout but the villas are better designed to avoid room to ro...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Stephen M about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
9 February 2012
Dear Stephen M.,

Thank you a lot for your really nice comment about our hotel.

It is nice to hear that you enjoyed our accommodations, the attitude of our staff and that you liked the variety and quality of the all inclusive offer.

We would be glad to welcome you again, or of course annually.

Kind regards

The management
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Stockholm, Sweden
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Good hotel for families”
4 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

We went to Dunas suites for ten days from Jan 4 to Jan 14. Travelled with two children, 6 and 10 years. We had booked a suite with two bedrooms and one lounge, furniture a bit dated and the beds were quite hard also you could hear the neighbours through the walls, but everything was very clean and we had a terrace with afternoon sun, which was lovely. Also a small fridge, good for keeping water & soft drinks cold. We were on half board and both breakfast and dinner were varied and plentiful, we were impressed! The animation team was also amazing, lot of gusto and lovely with the kids, thank you Jenny and Marek! Every evening there was a minidisco from 8 - 8.30, after that some entertainment (e.g. snake/parrot show, games) from 8.45 to approx 9.15 and then a show which normally finished around 10.30. Mostly for the kids, they were running around & enjoying themselves. This is very much a familyoriented hotel, no cosy bar or private place for adults only, so if you are looking for a romantic stay, this is not the place to go! We did not like that wifi was not available in the hotel rooms, only at a cost in the lobby area and also found it a bit of a nuisance that smoking was allowed all around the main pool area where the sunbeds are really close. Also even the heated pools were a bit too cold for us, but they seemed to warm up as the days passed, so you get used to it. No sign of bugs or mosquitoes. Also, our son got ill with tonsillitis, but a doctor came to the hotel everyday 10.30 - 11.00, so that was quickly sorted out, very handy! We found the staff to be helpful and courteous and would recommend this hotel to families.

Room Tip: Get a corner room, that way you have a chance of sun both in the mornings and afternoons.
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Annika P for Maspalomas
Ask Annika P about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
9 February 2012
Dear Annika P.,

Thank you for the time you spent writing about your experience in our hotel.

We are very glad to hear that you were impressed about the good variety of our breakfast and dinner offer and also about the work of our staff, especially the animation team. They will be very happy to hear about our opinion and it will be a big motivation for them to go on doing their utmost to satisfy every client.

Concerning the wifi access in our hotel I can tell you that right now there is free wifi available in the reception, but we also try to find a solution for available wifi in the rooms.

Hoping to welcome you soon again, best regards.

The management
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Towels on sunbeds”
3 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

The hotel was basically nice also good to get a Christmas card from the management and a couple of chocs. Good selection of food but it was always warm rather than hot. The safe was £29 for two weeks which seemed excessive. There was no kettle in the bungalow. All the sunbeds were too close together and they were always reserved with towels over them and then people went out for the day!!!!, even though they have a policy of not reserving sunbeds. The dress code in the restaurant was not adhered to and some people looked as they they had come straight from the beach, even though there was a notice on the door of the restaurant. Very friendly staff all round. The evening entertainment was more suitable for children even after the childrens entertainment was over.

Room Tip: A corner bungalow would have been more sunny.
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Yvonne P about Hotel Dunas Suites and Villas Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunas Hotels, Manager at Hotel Dunas Suites and Villas Resort, responded to this review
20 January 2012
Dear Yvonne P,

Thank you very much for your comment published on TripAdvisor web page.

We are very glad to hear that the variety of our dishes as well as the friendliness of our staff made you enjoy your holiday even more.

Regarding the sun beds our hotel offers also smaller pool areas besides the main pool which are usually less busy and where the sun beds are more spread out.

We are thankful for your suggestions about the dress code and we will keep it in mind.

Kind regards

The management
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Additional Information about Hotel Dunas Suites and Villas Resort

  • Dunas Suite Hotel
  • Dunas Suite Hotel Maspalomas
  • Hotel Dunas
  • Dunas Hotel
Address: Avda. Sunair s/n, 35100 Maspalomas, Gran Canaria, Spain
Price range (per night):* INR4,891 - 12,617

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