My wife and I have just returned from a superb 10 day holiday at the Villa del Conde. We joined Swiss friends, who had chosen this hotel, to celebrate a family birthday. From the moment we arrived in the stunning, cathedral-like, reception area, with its huge chandelier, the hotel exuded an air of style and sophistication. The welcoming cava and orange went down well during our rapid and trouble-free check in. Our room, 5165, located in block I adjacent to the main building, faced directly west, thus enabling us to enjoy the sun going down into the Atlantic each evening from our balcony. Young families were arriving, as this was half term, but the resort predominantly caters for more mature couples.

The resort was a joy to explore with masses of immaculately tended palms and semi tropical plants. The five pools were unique, ranging from the sandy area pool, ideal for the youngsters, to the adult only, tranquillity pool. No need to reserve sun loungers – there were more than enough to go round. Refreshments were always available from roaming waiters throughout the grounds.

The main Plaza buffet restaurant provided an incredible variety of dishes to suit all tastes, both at breakfast and dinner times. Specific dietary requirements were catered for without any problem. My wife has a dairy and gluten intolerance, but she only needed to speak to the Maître d’ for him to give appropriate advice or supply her with suitable alternatives. The other restaurants, Ovo (contemporary) and El Patio (Italian) provided “a la Carte” menus for a supplement of 18 euros, based on two visits. Alpendre provided salad-buffet grill lunches.
The service received from all levels of staff was professional, very helpful, friendly, and of the highest standard for guest care. The servicing of the rooms was exemplary with towels etc. changed twice daily.

For us, the Villa Del Conde deserves a 5.5 star status. We will return at a future date, but if you are looking to visit this part of Gran Canaria, place this beautiful hotel at the top of your list. Enjoy its elegance, ambiance and welcome.

Just a small observation – why don’t builders of hotels in warmer climates install adequate sound proofing in floors and walls? There is nothing more annoying than the folk who patrol their rooms late at night or early morning in high heels or heavy shoes and who decide to move furniture!

Absolutely 5 Star treatment from arrival to departure , My wife and I celebrated our 25 th wedding anniversary there late January .
I would definitely recommend this hotel to anybody looking to have a relaxing time together , I would not recommend it for young families.

The staff are first class and all very helpful and friendly.The food is excellent.

During the time we stayed , the typical guest was over 45 and probably not English , which probably varies with the time of the year.

There are plenty of very good Restaurants within 5-10 minutes walk down the promenade , straight out the back of the Hotel.

We will definitely go back to this Hotel , and we have never been back to the same Hotel Twice before.

An amazing place to stay. Staff are friendly and the cleanliness is a real eye opener - every part of the hotel was cleaned 24/7. The complex is huge and beautifully laid out. It takes a while to find your accommodation and quickest way back to it but after a day it's easy. Rooms are spacious with large bathroom and walk in wardrobes. We paid extra for a sea view room which was well worth it. The buffet breakfast is top class with every taste catered for. We stayed bed & breakfast which was nice because there's a promenade to Meloneras village (about 800m left towards lighthouse from hotel gate) with an abundance of excellent restauraunts/bars/cafes and shops. Menus are varied with prices to suit most pockets and the food was delightful - we particularly liked the friendly service at Faro's and at the Italian. All the staff were attentive wherever we went - making sure we were near a patio heater on chilly evenings and chatting to us during service. To the right of the hotel gate the promenade takes you into Meloneras Playa - a small beachside area with more cafes and restaurants with less expensive menus than the Faro area, but just as friendly. We did eat in 2 of the hotel restaurants - the Italian and Mediterranean - and found them no more expensive than in Meloneras Village. There are hundreds of sunbeds with parasols lining the 5 pools within the hotel and whilst, inevitably, some people put their pool towels on them to reserve them, there was absolutely no need to do so. You don't need to take cash with you to the pool area or anywhere else within the hotel complex as you pay for drinks/food etc using your room card which goes on your account. The real magic for us was the transformation of the complex at night when an array of coloured lights adorns the buildings and the trees and huge fountains are turned on in the middle of the pools. The central plaza turns into an open air arena with nightly entertainment. We enjoyed Pavoratti & Friends, a Beatles tribute band, a Beijing acrobatic group, a Vanessa May tribute fusion musical group, and an international dance group with spectacular Flamenco dancing. All the guests sitting around little candlelit tables joined in whilst enjoying their after dinner drinks - fabulous!

We really have no complaints bar the fact that this 5 star hotel charges you 2.30 euros a day to use your room safe and there are no tea/coffee making facilities in your room.

We'd certainly recommend this hotel.

After having just returned from 1 week's holiday here I can honestly say that all the good reviews which helped us make our choice in the first place were spot on, and the negative ones were mostly vastly exaggerated.
It has all been said before but to re-iterate: The grounds are absolutely stunning, lush green foliage, 7 gorgeously maintained pools, tidy, clean, everything you would want from premises on your holiday. The service is amazing and the staff do all they can to help you. The food is absolutely the best I have ever tasted on holiday. The breakfast buffet was amazing and they even had freshly squeezed orange juice in dispensers. At dinner they had the best array of desserts I have EVER seen, truly with such attention to detail, plus a chocolate fountain. The mains were amazing, they had sushi and the presentation was absolutely stunning. I put on 2 kilos unfortunately but I could not resist the food! This is not a place to go if you are watching your weight and have no discipline! It did not have a Butlins like feel to it as so many of these hotels do, again, it could be because we did not go at peak season.
Housekeeping was amazing. They check twice and give you whatever you ask for (tip - they don't give slippers - you have to ask for them and you need them on the stone floors!) and they leave 4 lindt chocolates in the evening! We did not find it noisy in the slightest although we went off season. The entertainment was of a very high quality - no Elvis impersonators. The standard was immense. The rooms are lovely - a walk in closet and a great size. The matresses are not rock hard as some people claimed - we brought a matress topper just in case but all was well.

Of all the negative comments (and we tried to read them all) I will list the ones I agree with:
1) The grounds are truly huge and it is easy to get lost. Thank God we had a porter who accompanied us to the room. Please insist on this as this place is so huge.
2) The coriddors are indeed long and draughty and the rooms are cold. Thanks to a tip on here we knew to ask for a heater. Initially the porter said we would have to pay for it (!) but it was not so in the end. The rooms are not warm in "winter"
3) You have to pay to use the indoor pool as a package with the Thalasso
4) The gym is tiny, has no air conditioning or windows and had a bit of a cell-like appearance. I took one look and left again
5) The pools are cold, even the heated ones
6) Because of its location it is very windy there compared to hotels down the road. We had to chase the sun and spend some time every day searching for the place which had the least wind
7) Extras are indeed expensive - internet, safe etc
8) The miniatures are quite basic - you do not get body lotion nor conditioner unless you ask

I would most certainly return here.