My husband and I returned from this hotel on 17th September, having had a wonderful 10 day holiday in Tossa de Mar. We have been to this resort a number of times in the past but as our last visit was 15 years ago, we were crossing our fingers that it was still as beautiful as when we last visited. I'm pleased to say we needn't have worried - in fact, it was even better!
With regard to the Hotel Costa Brava, we were delighted with our room, which was spotlessly clean, (as indeed was the whole hotel), the food was plentiful with a wide choice to suit all palates and the staff very accommodating and friendly. Perfect!
I simply cannot understand the negative comments from "marie-ann m", in particular regarding the staff's treatment of the English. We enjoyed staying in a hotel with other nationalities and everyone was treated in the same way as far as we could see - with a smile, courtesy and efficiency.
We shall certainly return to this hotel the next time we visit our favourite holiday destination!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 October 2011
Dear guest,
Thank you very much for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers, we are doing a continuous, comprehensive monitoring of feedback from you, both in establishment and on-line.
In the Hotel Costa Brava in Tossa de Mar and also in the rest of the GHT Hotels hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.
Again, thanks for your kind remarks. Also say that we take note about things are not of your complete satisfaction and look forward to see you soon at one of our hotels strategically located along the Costa de Barcelona-Maresme and Costa Brava.
Josep Gibert
Commercial Manager
GHT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC