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Hotel Neptuno - Tossa de Mar – reviews, photos

3.0 of 5
C/ La Guardia, 52, 17320 Tossa de Mar, Spain
Hotel amenities
Hotel Neptuno - Tossa de Mar
Ranked #18 of 41 hotels in Tossa de Mar
3.5 of 5 stars 83 Reviews
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83 reviews from our community

    Trip type
Traveller rating
    20
    37
    17
    5
    4
Date Rating
manchester
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Good clean hotel”
3 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

We stayed as a party of 3 mature adults, we found the hotel very clean beds comfortable pillows the same ,food good hot plentiful bar prices good drinks strong,for me the hotel is to old fashioned but not for my husband and i found the slight hill a bit of a problem, he didn't .We had rooms 426/427 they are the best you have sun all day ,as one of our party wanted to lie in the sun all day we could not use the hotel pool area as its shaded most of the day but even then only really 6 beds in sun.You could not fault any of the staff all very polite and friendly.So all in all we had a good holiday and for what we paid for the hotel it was very good value for money it is our second year with this group and will use them agian next year in one of there other resorts..

Room Tip: 426/427 get sun all day plus best view
See more room tips
  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask janren about Hotel Neptuno - Tossa de Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josep Gibert, Director of Sales at Hotel Neptuno - Tossa de Mar, responded to this review
20 September 2011
Dear guest,

We are very glad to thank you for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.

As we want to know the needs and dislikes of our customers, we are doing a continuous, comprehensive monitoring of feedback from them, both in establishment and on-line.

In the Neptuno Hotel in Tossa de Mar and also in the rest of the GHT Hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.

Again, thanks for your kind remarks. Also say that we take note about things are not of your complete satisfaction and look forward to see you soon at one of our hotels strategically located along the Costa de Barcelona-Maresme and in the Costa Brava.

Josep Gibert
Commercial Manager
GHT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
durham
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Typical Spanish 3 star”
3 of 5 stars Reviewed 5 September 2011
2
people found this review helpful

Stayed for a week in August 2011 and found the location and amenities satisfactory for our short break.The only down side was the very very long transfer from Barcelona airport by Door to Door (3 hours - longer than the flight into Barcelona!!!) Only to find that on arrival in Tossa the coach driver informed us that the bus station was as far as he could go. (quite understandable when we eventually got to hotel) If only some one had said at the time the hotel will pick you up from the bus station in the little pick up. All round a nice hotel for the price and would stay again if in the same location.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask m m about Hotel Neptuno - Tossa de Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josep Gibert, Director Comercial at Hotel Neptuno - Tossa de Mar, responded to this review
13 September 2011
Dear guest,

We are very glad to thank you very much for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.

As we want to know the needs and dislikes of our customers, we are doing a continuous, comprehensive monitoring of feedback from you, both in establishment and on-line.

In the Hotel Neptuno in Tossa de Mar and also in the rest of the GHT Hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.

Again, thanks for your kind remarks and look forward to see you soon again in the Hotel Neptuno or in any other of our hotels located along the Costa de Barcelona-Maresme and Costa Brava.

Josep Gibert
Commercial Manager
GHT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bydgoszcz, Poland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“OK, it was nice”
4 of 5 stars Reviewed 30 August 2011

We have been there for 6 night and it was Ok. Close to the city center, and beach.Quiet hotel for couples.
One minus - we have to pay for water to lunch and dinner , but the rest was Ok.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Zytomeen about Hotel Neptuno - Tossa de Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josep Gibert, Director of Sales at Hotel Neptuno - Tossa de Mar, responded to this review
3 September 2011
Dear guest,

First of all we would like to thank you the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.

As we want to know the needs and dislikes of our customers, we are doing a continuous, comprehensive monitoring of feedback from you, both in establishment and on-line.

In the Hotel Neptuno in Tossa de Mar and also in the rest of the GHT Hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.

About the problem with the water in the restaurant. We have to charge for it because it is mineral water which we also have to pay for it so it can not be free of charge.

Again, thanks for your kind remarks. Also say that we take note about things are not of your complete satisfaction and look forward to see soon at the Hotel Neptuno or in any other of our establishments strategically located along the Costa de Barcelona-Maresme and Costa Brava.

Josep Gibert
Commercial Manager
GHT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrexham, United Kingdom
1 review
5 helpful votes 5 helpful votes
“A Really nice, quiet hotel - just what we wanted”
5 of 5 stars Reviewed 11 August 2011
5
people found this review helpful

This hotel is ideal for couples and young families. Don't go here if you have lots of teenagers who need occupying. The pool is quite small, but lovely to relax by. My daughter and I managed to get in our daily swimming lengths, as there were lots of quiet periods. The staff were very friendly and nothing was too much trouble. Clean towels every day and the food was good, with lots of choice. Evening entertainment was provided some days, but not very exciting. Close to the beach, but far enough away to avoid the noise of the town. Three good beaches - two small, one large - waves as well. Really good value for money. The best 3 star we have stayed at - I would recommend it.

Room Tip: Ask for a sea view - numbers 326, 327 were excellent.
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  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask carl p about Hotel Neptuno - Tossa de Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_Hotels, Director of Sales at Hotel Neptuno - Tossa de Mar, responded to this review
16 August 2011
Dear guest,

We are very glad to thank you for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.

As we want to know the needs and dislikes of our customers, we are doing a continuous, comprehensive monitoring of feedback from them, both in establishment and on-line.

In the Neptuno Hotel in Tossa de Mar and also in the rest of the GHT Hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.

Again, thanks for your kind remarks. Also say that we take note about things are not of your complete satisfaction and look forward to see you soon at one of our hotels strategically located along the Costa de Barcelona-Maresme and in the Costa Brava.

Josep Gibert
Commercial Manager
GHT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed 25 June 2011
3
people found this review helpful

After the long, long journey from Australia and a tedious coach trip from Barcelona airport through Lloret we couldn't have been more pleased by Hotel Neptuno. The check in by Marta was very friendly and our request for an upper floor sea facing room was fulfilled. The room was spotlessly clean and the view breathtaking. The breakfasts and dinners were excellent along with the friendly staff there. Well done Hotel Neptuno for making my first trip to Spain wonderfully memorable.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mark_Debs about Hotel Neptuno - Tossa de Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_Hotels, Director of Sales at Hotel Neptuno - Tossa de Mar, responded to this review
28 June 2011
Dear guest,

We are very glad to thank you for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.

As we want to know the needs and dislikes of our customers, we are doing a continuous, comprehensive monitoring of feedback from them, both in establishment and on-line.

In the Neptuno Hotel in Tossa de Mar and also in the rest of the GHT Hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.

Again, thanks for your kind remarks and look forward to see you soon at one of our hotels strategically located along the Costa de Barcelona-Maresme and in the Costa Brava.

Josep Gibert
Commercial Manager
GHT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Neptuno - Tossa de Mar

  • Hotel Neptuno Tossa De Mar
Address: C/ La Guardia, 52, 17320 Tossa de Mar, Spain
Price range (per night):* INR3,288 - 9,697

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