Beware if you have any problems during your stay: the aggressive (woman) owner/manager of the hotel obviously has very little skills in dealing with customers.
We had an issue with the housekeeping during our 5-day stay: One day they entered our room at 8:45 in the morning without knocking; the second day our room wasn't made up at all. We complained that evening and of course expected an apology and an assurance that it won't happen again.
Instead, we were treated quite aggressively by the female manager/owner of the hotel, who accused us of lying about the first incident, and of not respecting the "clearly posted rules" on housekeeping: according to her, keys have to be at the reception at 11am sharp or the room will not be made up that day. Of course the only thing posted is that check-in is at 3pm and check-out is at 11am, which would lead you to conclude that housekeeping takes place between 11 and 3. On the day when our room was not made up we had left the hotel for the day at around 11:15am. She gave us one(!!) large towel and 2 small towels and said there is nothing more she can do. We were quite shocked by her behaviour, which was definitely not appropriate for a 3-star Best Western hotel.
Therefore: avoid this hotel at all costs, especially for stays of more than one night.
Rooms are nicely decorated, although they're on the small side and you can hear a lot from your neighbours. The soft mattress has an uncomfortable rubber protective cover.
All of this is a pity because the hotel itself is quite nice, with a quiet and charming countryside location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 October 2011
Dear Madam, Dear Sir,
We are terribly sorry to know that your stay was not a succes. In fact, we didn't find a certain agreement. However, understand that we are a small hotel and that the room staff is present only in the morning, what leaves not enough time to make all the rooms if there is a late departure. We made that for you, to gave you the service you request and to assure the cleanliness of your room.
So concerning the matress pad , its an element present to assure the hygiene in all the hotels, not just in our Hôtel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC