My wife and i had been looking forward to a two night stay at this hotel for many weeks but have never been as disappointed by a hotel. First disappointment was check in, we arrived at hotel at around 1330 but our room wasnt ready until 1630. The room itself was terrible, one of the doors on the wardrobe was hanging off, the bathroom was shabby to say the least and the TV was tiny. Our view was wonderful however, but this did not compensate for our room. In hindsight one should have complained but unfortunately it is not my nature (will do in future). My wife and i accepted this as generally the room was quiet, however during the second day of our stay, guests must have checked into the room above us and to say you could hear every step is an understatement, at times we thought the roof was caving in.
The guests must have left the room and my wife and i did get an afternoon nap and managed to get ready to go out that evening. At 0130 we awoke from smeone getting up in the room upstairs as they had young children staying with them, it took my wife nearly an hour to get back to sleep, then at 0700 we awoke to the noise of childrens steps and what seemed like a herd of elephants when the parents walked on the noisy creeky floors. So much for a sleep-in and a few nights away from the kids.
I absolutely do not blame the people above us, i have no issue with children either, i have two young children and travel with them on many occassions but a 4 star hotel should have better facilities than this, even a basic two star hotel has better noise insulation than what my wife and i experienced in ths room on the first floor, i did mention this at checkout and was told that i should have said the day before but in all honesty i do not feel that, that is good enough, i am a frequent visitor to Innishowen and have stayed in 3 and 4 star hotels, guest houses and rented houses in the area and this is the first time i have been dissapointed by a stay in my favourite penninsula in Donegal.
Also i did not think the pool was great, the water temperature was fine for swimming but all the hydro jet facilities were in the pool and you would get cold when sitting or lying in them for any period of time.
On the plus side i must compliment the staff, they were very pleasant and the breakfast i believe was pretty good, also the evening meal in the restaurant was very good, but unfortunately i cannot recommend this hotel.
will avoid at all costs in future, will not recommend to anyone.
Room Tip: Avoid rooms beginning with 42 if possible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Dear Guest
Thank you for your review. I was disappointed to read that your stay was interrupted by noise and that your bedroom was not satisfactory. Our check in time is at 3.00pm and you should not have been delayed in checking in to the extent that you were. I will certainly look in to all of your points raised. I am glad that your experience of our staff and the restaurant were positive. I do hope you will consider returning to the Hotel soon and if you wish to discuss any of these points further please contact us on feedback@redcastlehotel.com
Redcastle Customer Care Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC