It is just a wonderful place, peace and silence, and you feel like coming home. For us it has been a very fascinating place so we decided to marry at the Hacienda Santiscal! Everything has been perfect! Thanks again for the great organization and the effort you put in all you have done for us and our wedding.

fantastic! would defiantly recommended this place we stayed for 1 week, the rooms are good size good for families. staff were very friendly and helpful. And the food was great.

We booked this hotel as part of a tour of Spain, and it was unfortunately the most disappointing hotel of all. Sad because the hotel itself is the most beautiful building, sympathetically restored and with a stunning setting next to the Embalse. Our room too was gorgeous, a "junior suite" with antique wooden furniture and a pretty white bathroom. However, thats where the good bit ended.
The hotel has this almost museum like atmosphere, where people speak in hushed tones ( if you even ever see other people - we only saw one other couple all stay! ) and we felt almost afraid to put things on the surfaces in the room, or sit on the terrace.
The bar, the restaurant and reception were always deserted and when we dared to ring the bell for service, although the staff were pleasant, we always felt as if we were interrupting something more important they were doing.
It is, as others have noted, situated at the edge of an "urbanizacion", a 10 euro taxi drive from the centre of Arcos, and there is nothing nearby in terms of bars or restaurants, so the choice is either to drive, or taxi to Arcos, or eat at the hotel.
We chose to eat out while we were there, as the menus seemed very "set" ( 3 courses only for 30 Euros ) and extremely expensive compared with local restaurants, plus the fact we would have been eating alone!
The first time we tried to eat breakfast at the hotel, after having spent some considerable time deciphering the various different options on offer in the book in our room, we couldn't actually find anyone to serve us, so gave up and ate out.
We tried again on our last morning, and after rattling cups very loudly, we were actually served, but almost wish we weren't. No choices were offered to us and breakfast consisted of 2 slices of yesterday's hard bread which we toasted ourselves, a small sticky pastry each, and coffee which was almost cold, and served unbelieveably with cold milk - unheard of in Spain!
It seems such a shame as this hotel has everything it needs to be fantastic - great situation, lovely rooms, nice pool and terrace - it just lacks something very basic - warmth and the desire to please the customers. Sadly I would not go back.

This is a wonderful building and once would have stood in wonderful countryside, unfortunately it is now surrounded on two sides by a creeping urbanization and its associated detritus. We tried to walk to the lake, but got lost in the urbanization and gave up. We were fortunate to have the winter suite which still has a view of the countryside. The hotel itself appears to have seen better days, every available surface and spare corner is occupied with faded, dusty artificial flowers. The soft furnishings are cheap and tired. The food including breakfast was awful, no fresh fruit! We went out to the garden a picked oranges ourselves. The staff were very friendly and helpful, I'm sad to say this is a hotel that has seen better days.