We know the region rather well as we stay every summer two or three weeks in a village 30 km outside Aurillac. As this was only a short stay we decided to try out this hotel and we were in for a pleasant surprise. It is one of the best hotels in this category that we have visited so far. As we are familiar with the not always standard customer friendly attitude of the surrounding countryside, we were astonished by the service of all staff members we encountered. Even in more luxurious hotels we rarely experienced this level of friendliness.
Small point that may be considered are the scrambled eggs on breakfast buffet. They are all made at the beginning of the service, are cooked too long and you can recognize the shape of the recipient they were cooked in.
Finally a small suggestion for the management: it would be nice if the hotel had a small restaurant that served uncomplicated, well flavored, local dishes with fresh ingredients.

Charming rooms, excellent service, decent prices. No restaurant wirhin the hotel. Only a late-open bar. Breakfast not included, but reasonable.

This hotel is not in Bordeaux, but in Aurillac, which is a very nice smallcity-town. The hotel is pretty inside and clean and we were treated well. They have some great little bakeries and restaurants in this town, so you don't need to take the breakfast in house at an added fee, so we don't know how the in house breakfast is. There's a lift. Room service is available. My wife always wants clean and not stinky. This place was clean and not stinky. The bathroon had a bidet also. We were there in October and rates are less than in the summer. We'd stay there again.