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De Vere Venues New Place – reviews, photos

3.0 of 5
Shirrell Heath SO32 2JH, England
Hotel amenities
De Vere Venues New Place
De Vere Venues New Place
De Vere Venues New Place
De Vere Venues New Place
De Vere Venues New Place
De Vere Venues New Place
3.5 of 5 stars 243 Reviews
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243 reviews from our community

What travellers say about this hotel
  • Leisure facilities(11)
  • Main building(6)
  • Swimming pool(6)
  • Holiday camps(4)
  • Staff were friendly(4)
  • Beautiful setting(3)
  • Ground floor(3)
  • Very pleasant(3)
  • Special offers(3)
  • Star hotel(3)
Traveller rating
    57
    96
    45
    32
    13
Only show reviews for Family (44) | Couples (123) | Business (39)
Date Rating
Around the world
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Good retreat”
4 of 5 stars Reviewed 13 February 2012

This is one of a number of De Vere Venues that have taken an attractive historic building as its centrepiece, with accommodation provided in more modern blocks behind. Here's my review, in my new 7B's format (!):

* Bed - comfy but the 2 single beds pushed together were not sufficiently linked to avoid that ridge feeling between them.
* Bedroom - decent size, no view, no fridge but tea & coffee tray, plus a safe.
* Bathroom - decent size, with full bath.
* Breakfast - it was great to be asked by the chef how we wanted eggs, and got some tastily poached. Delicious. All other items were decent too, apart from the lifeless and watery Value baked beans, which let the overall standard down. These should be replaced asap.
* Bar - Wood-panelled and dare I say intimate. Good lager and ale selection including local beer. It is the kind of place where I would expect the weekend newspapers to be available, but they weren't (although you can of course order your own for the following morning).
* Budget (value for money) - I had a special offer, but looking at the current price on their online reservation system, it is probably in line with what you would expect, especially with the complimentary access to health & fitness. Other internet booking sites may undercut.
* Back (would I revisit?) - Yes. Staff went out of their way to be helpful (reception, dinner & breakfast teams, housekeeping) and the terrace/grounds would be very enjoyable to relax around when the weather is more clement...

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NickAndPaula about De Vere Venues New Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark sampson, General Manager at De Vere Venues New Place, responded to this review
14 February 2012
Dear Guest
Thank you for your constructive feedback, regarding your stay at New Place. I am as always delighted to see comments that our staff went out of their way to be helpful.
I have asked my housekeeper to review our zip and link beds to ensure a seamless join, also whilst we provide weekend newspapers in our lounge it is a standard that we will adopt for our bar also going forward, thank you for this suggestion.
It is also a real compliment that you would return and I hope we can welcome you back soon to De Vere Venues New Place.

Kind Regards

Mark
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1 review
“Not what we expected”
3 of 5 stars Reviewed 13 February 2012 via mobile

Not at all what we expected! Staff were polite and the house wa beautiful. However the actual accommodation was not what we expected. We were expecting a high standard of luxury accommodation but in reality it was like an 'upmarket' butlins! Our room was dusty and it was clear it had not been cleaned properly, there was also a musky smell. The pool area was small and cramped and after dropping my white towel on the floor to pick it up and find it was now covered in brown marks clearly this was not clean either. Very disappointing!!

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Scoph about De Vere Venues New Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark sampson, General Manager at De Vere Venues New Place, responded to this review
14 February 2012
Dear Traveller
Thank you for your feedback
I am sorry that the accommodation did not meet your expectations, I have reviewed the third party site that you booked through, and the pictures are supported by narrative which clearly states that bedrooms are separate from the main house and the style of accommodation.
We do respectfully ask our leisure guest to either take off out door shoes or use the blue overshoes provided before entering the changing rooms and pool area. I am sorry that we had not kept on top of this during this peak time, and kept the floor clean. I have asked the leisure team to be extra diligent during this busy time.
Thank you very much for your feedback we hope you will return to De Vere in the not to distant future.

Kind regards

Mark
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london
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“not sure why called "new place"”
2 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I stayed here for a night in December 2011 whilst attending a wedding. The room was very tired but fairly comfortable. The grounds and old building are lovely but generally really needs some investment and TLC. De Vere really could do with spending a few quid on the place

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask patricewallier about De Vere Venues New Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark sampson, General Manager at De Vere Venues New Place, responded to this review
13 February 2012
Dear Guest

Thank you for your feedback, New Place is named due to the Arden's family connection to William Shakespeare, through his mother Mary Arden, who commissioned the house in 1904 to be built by Sir Edwin Lutyen's and to be named after Shakespeare's house.
The grounds and main house are continually maintained and the main manor house will be of particular attention this year. December is not the best month to view the grounds the Spring will uplift the 32 acres and the gardening team are working hard now to ensure New Place looks it’s best for our guests.
Thank you for your comments we hope you had a great time at the wedding.

Mark
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“Christmas present”
5 of 5 stars Reviewed 5 February 2012

A Christmas present from our daughter and son-in-law, see us staying two nights at the DeVere Venue hotel at New Place, Shirrell Heath, Southampton, Hampshire, SO32 2JH. A good blend of traditional charm and modern comfort set in 32 acres of parkland.
We stayed in the mews located a short walk from the manor house, with access to a great range of relaxation and sporting facilities, including an indoor pool, mini-gym, croquet, boules and cricket pitch. We have stayed at a few DeVere Venue locations and this one stands out for the size of the rooms, the others tended to be on the small side, this is the second time we have stayed here.
New Place is also in an ideal position for local attractions and places of interest: there’s Portsmouth's historic Dockyard, Chichester Cathedral, New Forest and the beautiful Test Valley.
If you wish not to drive or have that extra drink spend your evening with a drink in the bar and a meal in the stylish restaurant.
With its ideal location and easy access from the M3 and M27, New Place is the perfect place for a weekend away. If you book with one of the cheap room deals this location takes a lot of beating for quality and value.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask robertjohnharris about De Vere Venues New Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark sampson, General Manager at De Vere Venues New Place, responded to this review
6 February 2012
Dear Guest

Thank you for your great feedback, I am very pleased you enjoyed your stay at New Place.
We look forward to welcoming you back to De Vere Venues.

Kind Regards

Mark
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Birmingham
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“in search of a wedding venue.”
3 of 5 stars Reviewed 1 February 2012

We stayed here the night before viewing the property as a potential venue for a wedding.
The car park needs better signage. You need to have an umberella in case it rains. The journey from the car to reception, to your room, and to the main building, is all open to the elements. The rooms are more than adequate, but lack TLC. Great value for money. The greeting was not great, no help with bags , just pointed to our room in one of the blocks behind reception(umberalla). Definate issues with noise. Food good, service was keen if not professional. Bar good enough, if you can get a seat. Beautiful gardens. Main House magnificent. Arden Suite well proportioned but needs refurbishment. First impression, Stale smell, out dated lighting, poor flooring, could do with a spring clean.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JulieWall about De Vere Venues New Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark sampson, General Manager at De Vere Venues New Place, responded to this review
7 February 2012
Dear Guest

Thank you for your feedback.
We provide complimentary parking for 240 cars spread over three car parks, if there was a specific area that you felt lacked signage I would be happy to review this and where appropriate take positive action. We also provide complimentary use of umbrella’s for our guests which are available all year round at New Place.
I ‘am sorry you were not offered help with your luggage. It is not a standard offered at New Place, but always available on request
In our restaurant and bars we offer an informal and friendly atmosphere where guest can relax, when our bar is full we have additional seating in the large corridor connecting the bar to the Franklin room which is also a lounge area.
I ‘am sorry your first impression of the Arden was poor, we cater for well over 100 weddings a year, the Arden is a result of a major investment, and is constantly maintained. Upon inspection today I could find no issues with the flooring, the carpet was clean and I could detect no smell. Please be assured we have grown our reputation by working with our bride and grooms on every detail to ensure they have a fantastic wedding day at New Place.

Kind Regards

Mark

Traveller tip please look at our web site where you can down load our site map.
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Additional Information about De Vere Venues New Place

  • New Place Southampton
  • New Place Hotel Southampton
Address: Shirrell Heath SO32 2JH, England
Price range (per night):* INR4,013 - 10,310

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