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Hilton Vilamoura As Cascatas Golf Resort & Spa – reviews, photos

5.0 of 5
Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal
Hotel amenities
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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #2 of 38 hotels in Vilamoura
4.5 of 5 stars 417 Reviews
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417 reviews from our community

What travellers say about this hotel
  • Very good(34)
  • Pool area(28)
  • Star hotel(12)
  • Standard room(9)
  • Kid Club(9)
  • Friendly and helpful(9)
  • Shuttle buses(7)
  • Spotlessly clean(6)
  • Would highly recommend(6)
  • School holidays(6)
Traveller rating
    266
    101
    32
    11
    7
Only show reviews for Family (129) | Couples (195) | Business (21)
Date Rating
Lisbon, Portugal
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“So so nice!”
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Most of all I loved the breakfast. For me, it was definitly one of the hotels with the most choice available that I've been too. But also we had an upgrade in our room to a junior suite and it was amazing. The swimming pools are very interesting and you have to try them all: the romantic, the fun and the family one. The staff was nice and we didn't had any complains.

  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AnaFilipaGaspar about Hilton Vilamoura As Cascatas Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, Director of Operations at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review
31 January 2012
Dear guest,

Thank you for posting an "excellent" rating for the Hilton Vilamoura. The team and myself are happy to read that you enjoyed your stay with us.

Looking forward to welcoming you back in the near future.

Best regards,

Lars Sammelius
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Portuguese friendliness and relaxation over the new year”
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

We had the pleasure to start inquiring early with Carla from the booking to be sure that the rooms and the area of the Hotel was what we would be looking for. We were with the Diamond status officially upgraded to a Junior Suite, but when we got there, we even had a huge and wonderful 2 bed rooom suite. Everything looked brand new and we saw that as soon as a guest leaves, they clean and repair and paint everything. Very professional. The staff at the breakfast were so nice and baby friendly. They brought us everything and even though we usually came 15 minutes before the end of the breakfast, nobody rushed us. For the new year, we could not go to the Dinner due to our baby, but we ordered room service like every day and that evening we got a good brand of champagne for free as well. The area is residential and quiet which is what we were looking for. Also all pictures on the Internet really depict the reality of the Hotel. The SPA was also nice, although not amazing and some staff appeared to be a little arrogant at times. Here , i would only rate 4 out of 5 points. The plunge pools are enjoyable, but also not overly exicitng. However, we would definitely come back to the Hotel and I must say, it surely is one of the Top Hiltons in terms of service and friendliness. Thank you.

Room Tip: If you can go for the pool view side.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, Director of Operations at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review
2 April 2012
Dear guest,

It is with great pleasure to read the heading of your review and your positive comment about "Portuguese Friendliness".

The mentioning of Carla in your review was very well received by her and we will recognize her internally for this. I am glad to see that you enjoyed the upgrade that we have provided you. The reception team always tries to accommodate the best available upgrade on the arrival day to please our Gold and Diamond Hilton Honors guests.

I have also taken the liberty to share your comments with the 7Spa Manager for her review.

I do hope I have the pleasure of welcoming you and your family back to our resort.

Warm regards,

Lars Sammelius
Director of Operations
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Hailsham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great hotel but take plenty of money”
4 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Stayed here for the first time last week on a Pro Am tournament with 100 colleagues.
1) Rooms... We upgraded to an appartment and it was well worth it. So many good features but here are some.....Huge,comfy beds, quality bathrooms with slippers and robes, large lounge and balcony, great kitchen area with everything you have at home...fridge, microwave, oven, dishwasher, washing machine, iron and board, quality cuttlery ans crockery....the list goes on. 2)Reception....All staff really friendly and nothing was too much trouble from taxi bookings, restaurants and golf reservations.
3) Restaurant....Only ate breakfast here but open early with huge choice as you would expect from a 5 star hotel. Ommeletes, eggs all cooked fresh, pastries, cereals, breads, fruits, bacon, sausages, cheeses, salads etc,etc the list goes on.
4) Bar....very very expensive....47 euros for 4 drinks is too much....no-one in there because of this. Cheaper to get a return taxi to the marina to buy a drink.
The only negative about this hotel was the bar prices. When are these large hotel chains going to learn that we dont like being rippes off !! Otherwise keep up the good work. Rooms also spotless....well done all the staff from the housekeeping/cleabing department.

Room Tip: Upgrade to the appartments
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GOLFPROMrV1 about Hilton Vilamoura As Cascatas Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, Director of Operations at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review
2 April 2012
Dear guest,

Thank you for commenting about our hotel on Tripadvisor. We are very pleased to see that your review has helped other guests to make a decision for our hotel too.

I have shared your positive comments about Houskeeping and the breakfast with our teams. Also your friendly comment about the reception staff has been passed on to the reception team.

Regarding the point of the bar prices, I have taken note of this and together with the Food and Beverage Manager we will look into this.

Hope you had a good golfing holiday and look forward to personally welcoming you back to our resort.

Kind regards,

Lars Sammelius
Director of Operations
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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Woow - perfect!”
5 of 5 stars Reviewed 20 January 2012
3
people found this review helpful

Just returned from a 3 nights stay at Hilton Vilamoura. Everything you can expect for a 5* hotel. Staff is amazing, efficient and very friendly. I'm not good with names, but all very kind. We felt very welcomed upon arrival, during breakfast, for a late night Hilton Burger in the bar and during check out. Well done team! The pool area is beautiful, rooms are spotless including walk in shower, bathtub and balcony. Don't miss out on 7Seven Spa which was a warm surprise during 'winter' time. Highly recommended and hopefully will be back during Summer!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HiltonVilamoura, Director of Operations at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review
27 March 2012
Dear guest,

Thank you for your very kind words on this website in regards to your last stay. We have shared your "excellent" comments with the reception, food and beverage and housekeeping teams.

Looking forward to welcoming you back in the summer!

Kind regards,

Lars Sammelius
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
blackburn uk
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Had a great Christmas”
5 of 5 stars Reviewed 18 January 2012

Spent Christmas Eve, Christmas Day and left on Boxing Day. Had a suite over looking the Golf course. Sat on the balcony on a lounger on Christmas day the weather was that good. That of course doesn’t make it a good hotel. it just is. The restaurant food is passable. Though the breakfast is excellent. The bar tender from Cape Verde makes a wicked cocktail. Having Stayed there a couple of times I can say the rooms are clean and large. It is very child friendly, and the staff excellent. Cannot fault it apart from the restaurant buffet. Give it a go.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask good_food_wet_wine about Hilton Vilamoura As Cascatas Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, Director of Operations at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review
27 March 2012
Dear guest,

Firstly I want to thank you for your positive comments and "excellent" rating on Tripadvisor. Indeed, the weather has been great in Vilamoura since December until today! Just one day of rain since then.

I have personally passed on your recognition of Humberto at the bar and internally we have recognized him for this.

Looking forward to your next visit at our resort,

Warm regards,

Lars Sammelius
Director of Operations
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

  • Hilton Vilamoura
  • Hilton International Vilamoura
  • Vilamoura Hilton
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal
Price range (per night):* INR7,579 - 25,357

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