Having just read a review by Adrian P I can only say the Kevin and Jackie he is referring to cannot be the same ones I know. In October 2011 while on our annual visit to Oasis Village my wife was unfortunately taken ill. The sum total of the help offered by the reception staff was a leaflet which directed us to a doctor in Albufera, as an owner I found this totally unacceptable and speaks volumes about the caliber of the staff employed in the reception. The doctor to which we were referred turned out to be a private doctor who subsequently sent my wife to what turned out to be a private hospital of which we were unaware and which made difficulties for us with our insurance company. Over the three days my wife was in hospital the reception staff never once asked after my wife nor offered any help on any kind, on the other hand the bar and restaurant staff were very attentive and made sure I received hot food on my return from the hospital even though the restaurant had stopped serving.
By complete contrast Kevin and Jackie dropped everything and came to the hospital to support us, both stayed until the early hours of the following morning making sure that we had sufficient money to tide us over. As the hospital was in Faro and we were at the end of our holiday Kevin went out of his way to arrange a hotel for myself and transport to the airport to re-arrange flights. Over the following four days they stayed in touch visiting and making sure that we were both OK.
The highlights of all our visits to Vilamoura has always been the trips out with Kevin and Jackie, always attentive to our and other persons needs, the jokes may be corny at times but the trips always memorable!
- Parque Mourabel Apartments Vilamoura
- Parque Mourabel
- Parque Mourabel Apartments Hotel Vilamoura
- Parque Mourabel Vilamoura
