I stayed twice at this hotel in one year, each time for 4 nights.
The rooms are old and quite dirty (the curtains, the blankets, lots of hair on the towels... ) but they are big.
Twice I had a room with view on the highway and with the noise. First time I had an allergy to the sheets and/or the towels (probably the starch) and I explained the problem to a lady at the reception. Her answer was I can't do anything... So I found myself a solution: I slept on the blanket with pants and a sweatshirt, and a shirt on my pillow in order to avoid my skin touch the sheets...
The second time, I brougth my sleeping bag, but apparently it is not sufficient, allergy again, so the towels are also contaminated. And I couldn't sleep the first two nigths because of the noise of the air conditioning. I decided to call the reception and guess what the guy said: no solution! They know that they have problems with the air conditioning, but there is no room available and no technician around there, so I have to deal with it alone... Nice for the meeting...
I haven't chosen the hotel, it was booked by my society, but next time I will ask for another hotel. I normally never complain about hotels or restaurants (the restaurant is ok and the waitors nice) but this time, it is incredibly bad. The worst is really the service you get for the high price you pay. People at the reception are really not helpful.
Also, I forgot, my husband tried to phone me several times, and it was impossible to reach me, the person on the phone was pretending not understanding the room number (even if I then told them that somebody would call), I finally phoned him from the hotel the first time, and I thus had to pay the communication at their price...
Thank you so much Thon Hotel...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 May 2010
Dear Madam,
Thank you for taking time to fill out a review of our hotel. This helps us to improve our services. We are very sorry for all your inconveniences.
We are happy you like the size of our rooms, but we are sorry if you did not like the interior. We have refurbished 165 rooms already, and we will finish and make the rest of the rooms new and modern late this year. Our housekeeping staff is under careful supervision, and we try hard to get rooms clean at very high standards. We are sorry if we failed in any way this time, and this we will follow up with our staff. Our linen cleaning company washes towels and bed sheets at the highest standards, same standard as for hospitals, and if possible we would like to find out more about your allergy reaction.
We have rooms to the motor-way and to the quiet inside atrium and backside. All the rooms are noise isolated, but if you are sensitive for noise please request a quiet room at check-in.
Our hotel has a central heating and cooling system, and in every room there is an extra air-conditioning for additional individual adjustments. This can be turned off completely and to quiet by pushing the off button. We are sorry if this air-condition was too noisy, and our maintenance team will have a close look at this in all rooms now before the summer season.
We are sorry if our staff were not understanding and helpful enough to you. This I will personally follow up with our front desk staff.
We try hard to improve and be the best with service, so if possible please contact me at lars.pettersen@thonhotels.no and I will follow up this complaint with you.
Kind regards
Thon Hotel Oslofjord
Lars Pettersen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC