I have been to this hotel more then ten times. It;s a small quiet hotel with 62 rooms. The service is always perfect. We always go exclusively to visit the baths. It's a really luxurious en relaxing expereance me and my SO both love. You can have breakfast in your bathrobe and you don't have to get dressed to go to the pool. The hotel room is basic but very comfortable. The beds are not small (90cm) each, unfortunatelly there are two single beds.

My husband booked the Thermae 2000 hotel as a surprise gift for my birthday....

Upon check-in there were some problems because our voucher was issued by a Belgian touroperator and the items included did not really correspond with the regular programs offered by the hotel... anyway the reception staff took care of it swiftly.

We didn't book any of the treatments nor dinner in advance: which should be done if staying over the weekend !

The room (superior room) was nice and airy with big balcony, 2 chairs and table (only 1 lounger though) and hillside view.
Tv, minibar, white leather sofa, desk + chair, comfy bed (twin) with nighttables and lamps. Senseo machine in the room for free coffee/ tea. Fruitbasket upon arrival.
2 bathrobes and 2 pairs of slippers, toiletries in bathroom.

The bathroom was a bit of a dissappointment: I thought in a wellness hotel they would have a really nice bathtub but it was a not so appealing room... taps etc worn and dirty (from condensation and humidity)... I would have prefered a shower only.

A 3-course dinner at the "Pure" restaurant was included in our package: which we really enjoyed !! Staff very attentive and we had a decent bottle of South African chardonnay for 19 Euro.

Next morning went to the buffet breakfast in our bathing robes !! Ah how relaxing this is.
Breakfast (Pure restaurant) was good too: fresh (!) fruitjuices, fresh fruitsalad, yoghurt, different kinds of bread and buns, cheeses, smoked salmon + as many pots of coffee or tea as you can drink.
We were lucky with the weather so enjoyed a long lazy breakfast with newspapers on the terrace.

The spa/ wellness area is partly outdoors and partly indoors; nice big and clean pools with heathed thermal water, jacuzzi's and sauna's. Lounge chairs were all occupied, and we didn't notice the big grass area on our 1st day with many more loungers. I just wonder where all the people have to go if it's raining and you want to lie down for a rest...

We saw quite a few families with disabled youngsters (no children under 12 allowed) but not all areas in the hotel can be reached easily with a wheelchair !

We had a 25-min. shoulder and back massage which was done by trainees (they were good though) and a 45-min packing (my 1st time so can't comment on this).

I do not recommend this hotel if you are looking for upscale tiptop spa service but it's very good if you want a nice relaxing time with friends or family.

Do not consider staying in this hotel unless you are there just for Thermae 2000 and like to be able to walk to the pools in your bathrobe. In that case, be prepared to pay for that privilege and to deny yourself a stay in a nicer hotel in nearby Maastricht.

At this price level, you expect a certain quality of rooms and service. They are both below par. Compared to the four-star hotels we just had in Beijing and San Francisco, this hotel is both more expensive and lightyears behind in quality and service.

During the evenings, apparently there is just one personnel at the reception and no-one else. Friendly personnel – it's not their fault. But don't expect anybody to show up at your room if there is a problem.

The rooms and hallways look empty, uninspired, impersonal and cheapish. Little effort seems to have been spent on making you feel at home. The color scheme of our room was a combination of ash grey, poison green, white and brown; the furniture modernistic, in a depressing way. The TV set was a small antique CRT rather than the flatscreen you'd expect in a four-star hotel.

If you are looking for a friendly welcome note on your bed or anything else of that kind, all you find is a PRICE LIST at the wall, in big shouting letters. Little is supposed to be fun here.

The single beds are narrow, which is only nice for couples living in celebacy. Fortunately the mattresses are very good.

Our room was reasonably clean and spacious (in part because of the small beds) and had a balcony with a view over a roof covered with grass and flowers.

The hotel is built along a hill and has an elevator which looks like a cable car. It's funny but clunky and in need of an upgrade.

Continental breakfast (included) is extensive, fresh and good quality.

The pools at Thermae 2000 are nice, especially the outside pool which has a pleasant view over the valley. The water is comfortably warm and it is nice to stay outside during the summer evening. It wasn't too crowded when we were there.

There is the usual massages and saunas (the latter nude only – no exceptions). There are massage chairs with (my headphones were broken). If you stay at the hotel, the entrance fee to Thermae is included, but this is little consolation.

The hotel doesn't even try to live up to its price tag. Look elsewhere.

We booked this hotel directly on their website for a great rate. You get access to the Thermae 2000 and breakfast is included as well as a bathrobe, towel and slippers for 2. For 2 persons if you would pay this all seperately you would pay the same amount but now we got a 1 night stay as well.

We arrived early and the reception tried hard to get us an early cleaned room. While they contacted the cleaners we were asked to step aside. When they confirmed the room was available we were immediately helped despite the long queue that in the meantime was waiting to check in as well.

The room was very spacious (above average) and this non-smoking room really was a non-smoking room.

The whole experience was great (too much to sum up here). Upon checkout they forgot to include 2 body threatments that we had for over 170 euros (I expect that if I would not have told them I would have ended up not paying for them). They thanked us for our honesty and even gave us a present for that.

This was a top experience!