This hotel is managed by Best Western group of hotels which is one of the leading chain of hotels.

The rooms are fairly modern but lack a good view. If you are not a fan of airplanes and if the sound of aircrafts taking off disturbs you, then this is not the place for you. This hotel is located towards the end of the runway and as the plane approaches for takeoff in full throttle, it creates a loud sound and can get troublesome at times.

Hotel offers a free shuttle service to Schipol airport and back every half an hour. In case you happen to miss it, then the local bus stop is a 2 mins walk. A cab can take approx EUR 20 to reach the airport.

l had an unscheduled stop in Amsterdam on my way back from Africa. The severe weather conditions forced our plane to be grounded therefore unable to leave till the next day. KLM was kind enough to arrange accomodation for me of which l can be truly grateful. A shuttle bus picked us up from the airport and took us to the hotel/ We arrived at the hotel well after 11pm and were quickly checked in. After a long day of 6+ hours waiting in line at the airport seeking alternative l can only say l had forgotten about my problems the minute l walked into the hotel lobby. We were informed there would be dinner served in the restaurant and from my experience most hotel restaurants are closed at this time. This is a true example of hospitality as they went out of their way to fix us a hot meal and the staff was still able to put a smile on the face when they should have set up for the next day's breakfast and on their way home. We had our meal and retired to our nice clean room. The bed was very comfortable and before long l had drifted off to sleep. l did, however, request a wake up call which l did not receive so this could have been a big problem if l had missed my flight. Breakfast was served from 6am, a nice cup of hot coffee quickly woke me up and thoroughly enjoyed my breakfast of bacon, egg, croissants, smoked salmon. The presentation was good and the staff was very lively for this time of the morning. Thank you for putting us in and looking after us.

Upon arrival (h. 9:00 pm on mid December ) room heating was not working. Several requests of assistance at the reception only resulted in suggestions to play with the air conditioning control, which yielded no success. After 1 hour from check-in, finally the reception employee realized and told me that the air conditioning system was not supposed to heat up; rather, the radiator, (well hidden behind curtains) was to be switched on by guest, upon arrival in the room (if the guest would just be aware of…) . However, after one additional hour the room temperature had not changed significantly. Further complaint at the reception desk finally made the lady manager in charge to show up finally, and after further checking, discussion and complaints of mine, I had the room changed to a more comfortable one; over 2 hours from my arrival, and at a time when I had planned to take some rest from a long business and travelling day, and restoring for the following, similar one.
Now, there are only a few basic things that one is supposed to have from a hotel; a proper room temperature (especially winter time), is one of those; a little bit of assistance, when there is a need, is another. If such things are not available, after a 90 Euro (breakfast not included!) advance charge on your credit card, that is not a hotel; call it however you wish, but it isn’t.
After one quick look at the restaurant hall, I decided it was more likely for me to get some proper food at the Mc Donald nearby, and that’s what I did.
As a general note, not only to this hotel, but to the vast majority of them around the world, I am sure that most frequent travellers are fed up just like me, with reading/listening at claims that hotels do a lot of efforts to “save the environment” by keeping air conditioning and heating off, reducing towels washing, etc. why don’t hotels just admit the simple and adamant truth; that is, hotels just try and save money? And, when they do it at guests’ expenses, (like the current case) it is up to us travelers to draw our own conclusions.

ALL the front desk day females where rude and slow to respond or offer help...if at all. They reflect on very poor management, which I understand is Mandy (no one would give me her last name)! I was under the impression we actually make out their paychecks. As for me they are fired!
One night my power went off in my room, as I informed night desk he faked calling management or room technician to help my concerns and needs. I asked him to check across the hall he finally did and moved me in not before he offered up a solution to my plight. “Just open your drapes if you want to see”. After I moved into new room he told me not to use the shower….because” I can go back and use my old room” was is answer…so as not to spoil their cleaning. Later I talked to him after he found the tripped breaker and he informed me I could move back. I asked if the desk help was taught where to look and he said yes everyone is…..but him?!
This gets better, at the 6am morning shift change I asked the rude female desk (help) if they knew about my electrical problem…..”NO, we just came on”. I explained again and Mandy said “did you check the other rooms”? My reply was “I don’t work here, how will I get in? BOY DID I GET THAT SPECIAL LOOK. I asked her for the managers email address and she hands me a scribbled web site address with no personnel name to talk to. All in all they don’t care about the customer they seem to consider their jobs as elitist and could care less about our un-pleasant stay! Be prepared for the look without apologies whatsoever.
The breakfast is overrated buffet…