This was the 4th hotel in France that we stayed at within a week and was the only bad one. I travelled 650 miles from Monte carlo to this hotel without getting lost once, the "sat nav" knew the correct postion of the hotel being within .3 of a mile yet I then spent 35minutes trying to follow the temporary signs to a building that hadn't even got the hotel name on it. To get from the Paris ring road to the hotel you travel through some suburbs that resemble the Bronx. The girl sat at the checkin desk couldn't speak English so I waited to be attended too by a man working from the cornciege desk. We were then told about all the negatives about our booking, no fitness or breakfast included, as if I didnt know! I knowingly booked the hotel on a room only basis.
Other points were:-
No offer was made to handle our luggage.
Numerous loud drunk conference guests at 8PM in the open plan bar.
Broken glass on the bathroom floor.
A bidet stuck right in front of the bath that obstructed you getting in the bath, yet this was supposed to be a Superior room.
No shower curtain.
Soap and toiletries not replenished for the 2nd nights stay.
Bedroom curtains that couldn't be drawn completely leaving a 20cm gap as they had been tailored to the pelmet incorrectly.
A poor quality photo copy of the local area.
I was also propositioned by a man at the traffic lights outside the hotel, though obviously not the hotels fault gives a flavour of the location of this so called 4 Star Hotel!
My girlfriend and I will not be visiting this hotel or area ever again.
- Accor Enghien Les Bains
