The hotel is in a quiet spot but near theTown. The Restaurant had an excellent set price menu and the food could not be faulted with excellent value for money - €20 including wine and water. Service was good on all counts and the Staff were cheery and friendly. Lovely rooms.

We booked this hotel while travelling through the Pirineos and chose it because of the inner and outer pools: the inner pool was closed and will be for some time as we were told, the outer is like a large tank in a basement (shadow almost all afternoon). When pools are not working we shoud know it whe booking through the internet.
The rooms are quite spatious and well decorated .

We rented one of the suites upstairs, with a loft bedroom. The air conditioning barely functioned, and there was no vent for it in the loft or any window in the loft, so it was suffocatingly hot. We tried to call the front desk several times, but it was always busy. After dressing and going down to the front desk where the clerk finished her phone call with "ok sweetheart, I'll talk to you later, I love you, good bye".....she explained that those rooms sit in the sun all day and it's impossible to cool them...that the AC for all rooms is controlled by computer in the basement and shuts everything off at midnight. There were no other rooms to move to. The internet service promised on their website also did not work, either WiFi (only in the lobby) or by cable in the rooms with either of our fairly new computers, and again the front desk clerk had no idea what was wrong.

After a mostly sleepless night (we did move the mattresses downstairs to the salon closer to the only window that would open), we left the hotel around 6:30am after speaking with the manager who was useless. She explained that only three guests had complained about hot rooms, so therefore it wasn't that big of a problem.

Not once did anyone say they were ever sorry for the problems, they only said there was nothing they could do, and that's exactly what they did.

Hotel severely overpriced for this total lack of service and amenities. The only good part was the restaurant food was good and reasonably priced, but that hardly makes up for a sleepless night.

This hotel is perfectly located in natural surroundings. We were there to enjoy the nature and visit a friend, but I can imagine that one would come back to also enjoy some good winter fun. The staff was very friendly and extremely helpfull as they helped us plan some excursions. I am planning to go back to this hotel as the area around it is amazing and there is much more for me to explore. I am in the hotel business myself and I can say that this hotel is doing very well when it comes to professionalism mixed with honest friendliness. Thank you very much everybody at Hotel Reina Felicia!